Individual data request
If you are a European resident or citizen and have an inquiry regarding your personal information held by Trend Micro, including your personal information collected through your use of our website or products, please email to gdpr@trendmicro.com.
California residents have the same right. To submit a request to delete personal information, please email privacy@trendmicro.com and include “California Request to Delete” in the subject line. Please specify in your request the personal information that you would like to be deleted. You can request all of it to be deleted as required by the CCPA. We may ask that you provide certain information to verify your identity and California residency, depending on your prior interactions with us and the sensitivity of the data. The information that we ask you to provide to verify your identity will depend on your prior interactions with us and the sensitivity of the personal information at issue. Once we have verified your identity and residency, we will ask you to confirm that you wish to have your personal information deleted. Once confirmed, we will respond to your request in accordance with the CCPA. If we deny your request, we will explain why.
Scope
At this time, we are processing requests for California residents and residents and citizens of the European Economic Area (EEA) and Switzerland, in accordance with European Union (EU) General Data Protection Regulation (GDPR) and other countries as required by law. Countries that belong to the EEA include Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom.
Marketing Communications
To unsubscribe from Trend Micro marketing communications, click the unsubscribe link in any marketing communications. Additional ways to unsubscribe:
Enterprise customers
Select which types of communications you would like to receive or out of via the Preference Centre.
Send a message via email to gdpr@trendmicro.com.
Please mail your request to:
Trend Micro EMEA Limited, c/o Data Protection Officer, Median House, IDA Business and Technology Park,
Model Farm Road, Cork, Ireland.
Individuals should include their name, email address and specific relevant information about the material that they no longer wish to receive.
Consumer Customer
Consumer customers can choose which types of communications they would like to receive or prefer not to receive via “My Account”.
Technical support requests and queries related to auto-renewal or refunds
Please contact your local technical support teams.