TROJ_PINCAV.BI

To delete the registry key this malware/grayware created:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>VB and VBA Program Settings>ZSM
3. Still in the left panel, locate and delete the key:
   ZM
4. Close Registry Editor.

To delete the registry value this malware/grayware created:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>VB and VBA Program Settings>ZSM>ZM
3. In the right panel, locate and delete the entry:
   SE = "Send"
4. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Internet Account Manager>Accounts
5. In the right panel, locate and delete the entry:
   AssociatedID = {random values}
6. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Internet Account Manager
7. In the right panel, locate and delete the entry:
   Server ID = 4
8. Again In the right panel, locate and delete the entry:
   SE = "Sendok"
9. Close Registry Editor.

To restore registry values this malware/grayware modified:

1. Open Registry Editor. To do this:
   
   • On Windows 2000, XP, and Server 2003:
     Click Start>Run, type REGEDIT in the text box provided, and then press Enter.
   • On Windows Vista and 7:
     Click the Start button, type REGEDIT in the Search input field then press Enter.
2. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Identities
3. In the right panel, locate the registry value:
   Last Username = "Main Identity"
4. Right-click on the value name and choose Modify. Change the value data of this entry to:
   Last Username = Main Identity
5. Again In the right panel, locate the registry value:
   Last User ID = "{341F68BA-C841-4200-A7B4-3D5CFF202166}"
6. Right-click on the value name and choose Modify. Change the value data of this entry to:
   Last User ID = {5D1D9894-914A-4AF9-BD82-81F349A83013}
7. Again In the right panel, locate the registry value:
   Identity Login = 9853
8. Right-click on the value name and choose Modify. Change the value data of this entry to:
   Identity Login = 98053
9. Again In the right panel, locate the registry value:
   Identity Ordinal = 2
10. Right-click on the value name and choose Modify. Change the value data of this entry to:
    Identity Ordinal = 1
11. Close Registry Editor.

To manually delete a malware/grayware component from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the Named input box, type:
   
   • %Windows%\Help\services.exe
   • %Windows%\Help\Melt.bat
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
5. Repeat the said steps for all files listed.

• For Windows Vista and Windows 7 users:

1. Click Start>Computer.
2. In the Search input box, type:
   
   • %Windows%\Help\services.exe
   • %Windows%\Help\Melt.bat
3. Once located, select the file then press SHIFT+DELETE to delete it.
4. Repeat the said steps for all files listed.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.