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PUA.Win32.UltraVNC.AD

February 24, 2020
 PLATFORM:

Windows

 OVERALL RISK RATING:
 REPORTED INFECTION:
 SYSTEM IMPACT RATING:
 INFORMATION EXPOSURE:

  • Threat Type: Potentially Unwanted Application

  • Destructiveness: No

  • Encrypted:

  • In the wild: Yes

  OVERVIEW


This Potentially Unwanted Application arrives on a system as a file dropped by other malware or as a file downloaded unknowingly by users when visiting malicious sites.

  TECHNICAL DETAILS

File Size:

1,115,401 bytes

File Type:

EXE

Memory Resident:

Yes

Initial Samples Received Date:

24 Feb 2020

Arrival Details

This Potentially Unwanted Application arrives on a system as a file dropped by other malware or as a file downloaded unknowingly by users when visiting malicious sites.

Installation

This Potentially Unwanted Application adds the following processes:

  • "%System%\wscript.exe" "%Application Data%\InstantSupport_Temp_Files\unblock.js"
  • wscript.exe "%Application Data%\InstantSupport_Temp_Files\unblock.js"
  • "%Application Data%\InstantSupport_Temp_Files\InstantSupportVNC.exe" -httpproxy -autoreconnect ID:545368 -connect 212.60.134.4:443 -run
  • %Application Data%\InstantSupport_Temp_Files\InstantSupportVNC.exe -httpproxy -autoreconnect ID:545368 -connect 212.60.134.4:443 -run

(Note: %Application Data% is the current user's Application Data folder, which is usually C:\Documents and Settings\{user name}\Application Data on Windows 2000(32-bit), XP, and Server 2003(32-bit), or C:\Users\{user name}\AppData\Roaming on Windows Vista, 7, 8, 8.1, 2008(64-bit), 2012(64-bit) and 10(64-bit).)

It creates the following folders:

  • %Application Data%\InstantSupport_Temp_Files

(Note: %Application Data% is the current user's Application Data folder, which is usually C:\Documents and Settings\{user name}\Application Data on Windows 2000(32-bit), XP, and Server 2003(32-bit), or C:\Users\{user name}\AppData\Roaming on Windows Vista, 7, 8, 8.1, 2008(64-bit), 2012(64-bit) and 10(64-bit).)

Dropping Routine

This Potentially Unwanted Application drops the following files:

  • %User Temp%\Microsoft .NET Framework 4.5.2 Setup_20161212_135033207.html:Zone.Identifier
  • %User Temp%\dd_NDP452-KB2901907-x86-x64-AllOS-ENU_decompression_log.txt:Zone.Identifier
  • %User Temp%\dd_wcf_CA_smci_20161212_135109_353.txt:Zone.Identifier
  • %User Temp%\dd_SetupUtility.txt:Zone.Identifier
  • %User Temp%\MSIf9aa9.LOG:Zone.Identifier
  • %Application Data%\InstantSupport_Temp_Files\ultravnc.ini
  • %User Temp%\MSI18620.LOG:Zone.Identifier
  • %User Temp%\chrome_installer.log:Zone.Identifier
  • %User Temp%\MSI733bc.LOG:Zone.Identifier
  • %User Temp%\RGI282A.tmp:Zone.Identifier
  • %User Temp%\MSI5a7c3.LOG:Zone.Identifier
  • %User Temp%\MSIbee93.LOG:Zone.Identifier
  • %User Temp%\wmsetup.log:Zone.Identifier
  • %User Temp%\MSI7e436.LOG:Zone.Identifier
  • %User Temp%\dd_vcredistMSI0FD5.txt:Zone.Identifier
  • %User Temp%\MSIcaa33.LOG:Zone.Identifier
  • %User Temp%\dd_vcredistMSI0FC1.txt:Zone.Identifier
  • %User Temp%\Tom.bmp:Zone.Identifier
  • %User Temp%\MSIaaade.LOG:Zone.Identifier
  • %User Temp%\MSI25c23.LOG:Zone.Identifier
  • %User Temp%\MSI27204.LOG:Zone.Identifier
  • %User Temp%\vminst.log_20170124_112725.log:Zone.Identifier
  • %User Temp%\JavaDeployReg.log:Zone.Identifier
  • %User Temp%\RGI282A.tmp-tmp:Zone.Identifier
  • %User Temp%\MSIbab6b.LOG:Zone.Identifier
  • %Application Data%\InstantSupport_Temp_Files\SecureVNCPlugin.dsm
  • %User Temp%\dd_vcredistUI0FC1.txt:Zone.Identifier
  • %Application Data%\InstantSupport_Temp_Files\instantsupport.ini
  • %User Temp%\MSIbaba9.LOG:Zone.Identifier
  • %User Temp%\MSI20ab9.LOG:Zone.Identifier
  • %User Temp%\MSI6f768.LOG:Zone.Identifier
  • %User Temp%\MSI19f3b.LOG:Zone.Identifier
  • %User Temp%\MSIa2c4d.LOG:Zone.Identifier
  • %User Temp%\ASPNETSetup_00000.log:Zone.Identifier
  • %User Temp%\Microsoft .NET Framework 4.5.2 Setup_20161212_135033207-MSI_netfx_Full_GDR_x64.msi.txt:Zone.Identifier
  • %User Temp%\MSI97997.LOG:Zone.Identifier
  • %User Temp%\FXSAPIDebugLogFile.txt:Zone.Identifier
  • %User Temp%\MSIa6383.LOG:Zone.Identifier
  • %User Temp%\{username}.bmp:Zone.Identifier
  • %Application Data%\InstantSupport_Temp_Files\InstantSupportVNC.exe
  • %User Temp%\au-descriptor-1.8.0_211-b12.xml:Zone.Identifier
  • %User Temp%\MSI11747.LOG:Zone.Identifier
  • {malware file path and name}:Zone.Identifier
  • %User Temp%\MSId1a0.LOG:Zone.Identifier
  • %User Temp%\ASPNETSetup_00001.log:Zone.Identifier
  • %User Temp%\Guest.bmp:Zone.Identifier
  • %User Temp%\SetupExe(201701240615299E0).log:Zone.Identifier
  • %User Temp%\ose00000.exe:Zone.Identifier
  • %User Temp%\jawshtml.html:Zone.Identifier
  • %User Temp%\StructuredQuery.log:Zone.Identifier
  • %Application Data%\InstantSupport_Temp_Files\unblock.js
  • %User Temp%\dd_vcredistUI0FD5.txt:Zone.Identifier
  • %User Temp%\MSI547d8.LOG:Zone.Identifier
  • %User Temp%\AdobeSFX.log:Zone.Identifier
  • %User Temp%\dd_wcf_CA_smci_20161212_135110_351.txt:Zone.Identifier
  • %Application Data%\InstantSupport_Temp_Files\background.jpg
  • %User Temp%\AdobeARM.log:Zone.Identifier
  • %User Temp%\jusched.log:Zone.Identifier
  • %User Temp%\MSI351f6.LOG:Zone.Identifier
  • %User Temp%\vmmsi.log_20170124_112725.log:Zone.Identifier
  • %User Temp%\MSIb5e83.LOG:Zone.Identifier
  • %Application Data%\InstantSupport_Temp_Files\InstantSupport.exe

(Note: %User Temp% is the current user's Temp folder, which is usually C:\Documents and Settings\{user name}\Local Settings\Temp on Windows 2000(32-bit), XP, and Server 2003(32-bit), or C:\Users\{user name}\AppData\Local\Temp on Windows Vista, 7, 8, 8.1, 2008(64-bit), 2012(64-bit) and 10(64-bit).. %Application Data% is the current user's Application Data folder, which is usually C:\Documents and Settings\{user name}\Application Data on Windows 2000(32-bit), XP, and Server 2003(32-bit), or C:\Users\{user name}\AppData\Roaming on Windows Vista, 7, 8, 8.1, 2008(64-bit), 2012(64-bit) and 10(64-bit).)

Other Details

This Potentially Unwanted Application connects to the following possibly malicious URL:

  • {BLOCKED}.134.4

This report is generated via an automated analysis system.

  SOLUTION

Minimum Scan Engine:

9.850

Step 1

Before doing any scans, Windows 7, Windows 8, Windows 8.1, and Windows 10 users must disable System Restore to allow full scanning of their computers.

Step 2

Identify and terminate files detected as PUA.Win32.UltraVNC.AD

[ Learn More ]
  1. Windows Task Manager may not display all running processes. In this case, please use a third-party process viewer, preferably Process Explorer, to terminate the malware/grayware/spyware file. You may download the said tool here.
  2. If the detected file is displayed in either Windows Task Manager or Process Explorer but you cannot delete it, restart your computer in safe mode. To do this, refer to this link for the complete steps.
  3. If the detected file is not displayed in either Windows Task Manager or Process Explorer, continue doing the next steps.

Step 3

Search and delete these components

[ Learn More ]
There may be some components that are hidden. Please make sure you check the Search Hidden Files and Folders checkbox in the "More advanced options" option to include all hidden files and folders in the search result.
  • %User Temp%\Microsoft .NET Framework 4.5.2 Setup_20161212_135033207.html:Zone.Identifier
  • %User Temp%\dd_NDP452-KB2901907-x86-x64-AllOS-ENU_decompression_log.txt:Zone.Identifier
  • %User Temp%\dd_wcf_CA_smci_20161212_135109_353.txt:Zone.Identifier
  • %User Temp%\dd_SetupUtility.txt:Zone.Identifier
  • %User Temp%\MSIf9aa9.LOG:Zone.Identifier
  • %Application Data%\InstantSupport_Temp_Files\ultravnc.ini
  • %User Temp%\MSI18620.LOG:Zone.Identifier
  • %User Temp%\chrome_installer.log:Zone.Identifier
  • %User Temp%\MSI733bc.LOG:Zone.Identifier
  • %User Temp%\RGI282A.tmp:Zone.Identifier
  • %User Temp%\MSI5a7c3.LOG:Zone.Identifier
  • %User Temp%\MSIbee93.LOG:Zone.Identifier
  • %User Temp%\wmsetup.log:Zone.Identifier
  • %User Temp%\MSI7e436.LOG:Zone.Identifier
  • %User Temp%\dd_vcredistMSI0FD5.txt:Zone.Identifier
  • %User Temp%\MSIcaa33.LOG:Zone.Identifier
  • %User Temp%\dd_vcredistMSI0FC1.txt:Zone.Identifier
  • %User Temp%\Tom.bmp:Zone.Identifier
  • %User Temp%\MSIaaade.LOG:Zone.Identifier
  • %User Temp%\MSI25c23.LOG:Zone.Identifier
  • %User Temp%\MSI27204.LOG:Zone.Identifier
  • %User Temp%\vminst.log_20170124_112725.log:Zone.Identifier
  • %User Temp%\JavaDeployReg.log:Zone.Identifier
  • %User Temp%\RGI282A.tmp-tmp:Zone.Identifier
  • %User Temp%\MSIbab6b.LOG:Zone.Identifier
  • %Application Data%\InstantSupport_Temp_Files\SecureVNCPlugin.dsm
  • %User Temp%\dd_vcredistUI0FC1.txt:Zone.Identifier
  • %Application Data%\InstantSupport_Temp_Files\instantsupport.ini
  • %User Temp%\MSIbaba9.LOG:Zone.Identifier
  • %User Temp%\MSI20ab9.LOG:Zone.Identifier
  • %User Temp%\MSI6f768.LOG:Zone.Identifier
  • %User Temp%\MSI19f3b.LOG:Zone.Identifier
  • %User Temp%\MSIa2c4d.LOG:Zone.Identifier
  • %User Temp%\ASPNETSetup_00000.log:Zone.Identifier
  • %User Temp%\Microsoft .NET Framework 4.5.2 Setup_20161212_135033207-MSI_netfx_Full_GDR_x64.msi.txt:Zone.Identifier
  • %User Temp%\MSI97997.LOG:Zone.Identifier
  • %User Temp%\FXSAPIDebugLogFile.txt:Zone.Identifier
  • %User Temp%\MSIa6383.LOG:Zone.Identifier
  • %User Temp%\{username}.bmp:Zone.Identifier
  • %Application Data%\InstantSupport_Temp_Files\InstantSupportVNC.exe
  • %User Temp%\au-descriptor-1.8.0_211-b12.xml:Zone.Identifier
  • %User Temp%\MSI11747.LOG:Zone.Identifier
  • {malware file path and name}:Zone.Identifier
  • %User Temp%\MSId1a0.LOG:Zone.Identifier
  • %User Temp%\ASPNETSetup_00001.log:Zone.Identifier
  • %User Temp%\Guest.bmp:Zone.Identifier
  • %User Temp%\SetupExe(201701240615299E0).log:Zone.Identifier
  • %User Temp%\ose00000.exe:Zone.Identifier
  • %User Temp%\jawshtml.html:Zone.Identifier
  • %User Temp%\StructuredQuery.log:Zone.Identifier
  • %Application Data%\InstantSupport_Temp_Files\unblock.js
  • %User Temp%\dd_vcredistUI0FD5.txt:Zone.Identifier
  • %User Temp%\MSI547d8.LOG:Zone.Identifier
  • %User Temp%\AdobeSFX.log:Zone.Identifier
  • %User Temp%\dd_wcf_CA_smci_20161212_135110_351.txt:Zone.Identifier
  • %Application Data%\InstantSupport_Temp_Files\background.jpg
  • %User Temp%\AdobeARM.log:Zone.Identifier
  • %User Temp%\jusched.log:Zone.Identifier
  • %User Temp%\MSI351f6.LOG:Zone.Identifier
  • %User Temp%\vmmsi.log_20170124_112725.log:Zone.Identifier
  • %User Temp%\MSIb5e83.LOG:Zone.Identifier
  • %Application Data%\InstantSupport_Temp_Files\InstantSupport.exe

Step 4

Search and delete this folder

[ Learn More ]
Please make sure you check the Search Hidden Files and Folders checkbox in the More advanced options option to include all hidden folders in the search result.
  • %Application Data%\InstantSupport_Temp_Files

Step 5

Scan your computer with your Trend Micro product to delete files detected as PUA.Win32.UltraVNC.AD. If the detected files have already been cleaned, deleted, or quarantined by your Trend Micro product, no further step is required. You may opt to simply delete the quarantined files. Please check the following Trend Micro Support pages for more information:


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