Step 1: Activate Your Solution
You should by now have received an activation email from your partner/distributor. You need to activate your product and provision your console.
- Click the activation link in your license certificate
- Sign in with your Trend Micro Account, or click Create a Trend Micro Account and follow the on-screen instructions to create a new account and verify your email address
- After accepting the license agreement and signing in or creating your account, your console will be provisioned with the apps and features you're entitled to.
If you have purchased an on-premise solution and your license certificate does not contain an activation link you will need to activate and manage your licenses via the Customer Licensing Portal (CLP). Use the Registration Key from your License Certificate to generate your account, or if you have an existing account, login, click “Provide Key”, and enter your Registration Key.
If you have yet to receive your activation email, please contact your partner/distributor. Alternatively, please feel free to contact us via the form below.
Step 2: Create Your MySupport Account
Creating your MySupport account enables you to:
- Submit or manage support requests in one location
- Find enhanced threat service offerings
- Access the Education Portal for detailed video training and certifications
Step 3: Register for an Onboarding Webinar
Our Customer Success Team run regular webinar sessions designed to equip you with everything you need to know to harness the full power of our security solutions and services.
These sessions are an essential part of our onboarding process, providing you with a comprehensive understanding of the resources, support, and documentation available to ensure your success.
Read more and register in your chosen language below
Step 4: Explore your new solution
Our Online Help Center has all the information you need to get started with your new solution. Select your product from the list on the homepage and get started.
Step 5: Explore the Business Success Portal
Our Business Success Portal (BSP) contains a host of useful resources to help you get the most out of your solution. The BSP includes a host of information such as:
- Product support information - the latest updates and popular topics
- Threat Help & Research
- Latest news on product vulnerability and mitigations
- Plus much more
Step 6: Explore the Education Portal
Multiple online courses are available for you to really leverage your new platform. Create a learning plan or explore the instructor-led options at your disposal. Content is updated regularly so always check back for the latest knowledge.
Online Sessions to help get you started with Trend Micro
Trend Micro Onboarding Webinars
Our Customer Success Team run regular webinar sessions designed to equip you with everything you need to know to harness the full power of our security solutions and services.
These sessions are an essential part of our onboarding process, providing you with a comprehensive understanding of the resources, support, and documentation available to ensure your success.
Read more and register in your chosen language below
Trend Vision One – Best Practices and Essential Steps
If you are a new customer of Trend Vision One - our Customer Success Team run regular webinars designed to equip you with an understanding of the administrative tips and tricks needed to get the most out of your new platform.
The sessions take place in English.
Download the Trend Connect App
Stay current and get real-time Trend Micro product alerts and threat information with the TrendConnect mobile app.
TrendConnect also facilitates visibility of your Trend Micro solutions status.
Submit questions and feedback
Use the form below to ask us questions about Trend Vision One.