TSPY_ZBOT.ERZ

To restart in Safe Mode:

• For Windows 2000 users

1. Restart your computer.
2. Press F8 when you see the Starting Windows bar at the bottom of the screen.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows XP users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Windows Advanced Options menu does not appear, try restarting then pressing F8 several times when the POST screen appears.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows Server 2003 users

1. Restart your computer.
2. Press F8 after Windows starts up. If the Windows Advanced Options menu does not appear, try restarting again and pressing F8 several times afterward.
3. On the Windows Advanced Option menu, use the arrow keys to select Safe Mode then press Enter.

To reset Internet security settings:

1. Close all Internet broser windows.
2. Open Control Panel. To do this:
   • On Windows 2000
   Click Start>Settings>Control Panel
   • On Windows XP and Server 2003
   Click Start>Control Panel
3. Double-click Internet Options.
4. In the Internet Properties window, click the Security tab.
5. For each Web content zone, click on the Default Level button to set each zone to the default setting.
6. Click OK.

To delete the registry value this malware created:

1. Open Registry Editor. To do this, click Start>Run, type regedit in the text box provided, then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Internet Explorer>Privacy
3. In the right panel, locate and delete the entry:
   CleanCookies = "0"
4. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Run
5. In the right panel, locate and delete the entry:
   {GUID} = "%User Profile%\Application Data\{random folder}\{random file name 1}.exe"
6. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>SharedAccess>Parameters>FirewallPolicy>StandardProfile>AuthorizedApplications>List
7. In the right panel, locate and delete the entry:
   %Windows%\explorer.exe = "%Windows%\explorer.exe:*:Enabled:Windows Explorer"
8. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>SharedAccess>Parameters>FirewallPolicy>StandardProfile>GloballyOpenPorts>List
9. In the right panel, locate and delete the entry:
   25800:UDP = "25800:UDP:*:Enabled:UDP 25800"
10. Again In the right panel, locate and delete the entry:
    23226:TCP = "23226:TCP:*:Enabled:TCP 23226"
11. Close Registry Editor.

To delete the grayware/spyware file:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
   
   • %Application Data%\{random file name 2}.{random extension}
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the file then press SHIFT+DELETE.

To delete malware/grayware folders:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
   
   • %User Profile%\Application Data\{random folder}
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the folder then press SHIFT+DELETE to permanently delete the folder.
5. Repeat the said steps for all folders listed.