Expert help from global security experts
Take advantage of our superior support services to keep your cybersecurity strong, minimise threats, and free up valuable IT resources for other critical functions.
How do we know our support is best? We’re Trend – 100% security, 100% focused, 100% of the time. We’re global SECURITY experts who are completely dedicated to helping your organisation exchange digital information safely.
Key benefits
Our support teams have the best knowledge base, ongoing training, and staff resources to handle customer issues in the increasingly complex cybersecurity landscape. Trend Micro Support Services can:
- Fortify your security by resolving support issues fast
- Ensure technical support whenever and wherever it’s needed
- Empower your IT staff by off-loading security challenges
- Optimise your ROI with expert advice on your industry-leading Trend Micro solutions
- Provide you with real-time, proactive advice from a dedicated Customer Service Manager
Choose the support level that’s right for your organisation
- 24x7 Standard Support is available around the clock for critical business issues as defined at www.trendmicro.com/severitydefinitions.
- Support for routine and non-critical issues is available during normal business hours. You receive Trend Micro 24x7 Standard Support with your active maintenance agreement.
- Premium Support Program provides you with a named Customer Service Manager who will be your ongoing contact to assist you with urgent issues and provide expert guidance designed to elevate your security posture.
Support for TippingPoint™ is offered separately. See TippingPoint Support, Education, and Services
Trend Service One™
Augment security teams with 24/7/365 managed detection, response, and support.
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