TROJ_FAKEAV.SM26

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager.
   • For Windows 2000, XP, and Server 2003, Vista, and 7 users, press
   CTRL+SHIFT+ESC, then click the Processes tab.
3. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
4. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
5. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
6. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
7. Close Task Manager.

To delete registry keys this malware/grayware created:

1. Open Registry Editor. To do this, click Start>Run, type regedit in the text box provided, then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CLASSES_ROOT>.exe
3. Still in the left panel, locate and delete the key:
   DefaultIcon
4. Again Still in the left panel, locate and delete the key:
   shell
5. Close Registry Editor.

To delete the registry value this malware created:

1. Open Registry Editor. To do this, click Start>Run, type regedit in the text box provided, then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CLASSES_ROOT>exefile
3. In the right panel, locate and delete the entry:
   Content Type = application/x-msdownload
4. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CLASSES_ROOT>exefile>shell>open>command
5. In the right panel, locate and delete the entry:
   IsolatedCommand = %1 %*
6. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CLASSES_ROOT>exefile>shell>runas>command
7. In the right panel, locate and delete the entry:
   IsolatedCommand = %1 %*
8. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows
9. In the right panel, locate and delete the entry:
   Identity = {random hex values}
10. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Run
11. In the right panel, locate and delete the entry:
    ctfmon.exe = %System%\ctfmon.exe
12. Close Registry Editor.

To restore the registry value this malware/grayware modified:

1. Open Registry Editor. Click Start>Run, type REGEDIT in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>SharedAccess>Parameters>FirewallPolicy>StandardProfile
3. In the right panel, locate the registry value:
   EnableFirewall = 0
4. Right-click on the value name and choose Modify. Change the value data of this entry to:
   EnableFirewall = 1
5. Again In the right panel, locate the registry value:
   DoNotAllowExceptions = 0
6. Right-click on the value name and choose Modify. Change the value data of this entry to:
   DoNotAllowExceptions = 1
7. Again In the right panel, locate the registry value:
   DisableNotifications = 1
8. Right-click on the value name and choose Modify. Change the value data of this entry to:
   DisableNotifications = 0
9. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>SharedAccess>Parameters>FirewallPolicy>DomainProfile
10. In the right panel, locate the registry value:
    EnableFirewall = 0
11. Right-click on the value name and choose Modify. Change the value data of this entry to:
    EnableFirewall = 1
12. Again In the right panel, locate the registry value:
    DoNotAllowExceptions = 0
13. Right-click on the value name and choose Modify. Change the value data of this entry to:
    DoNotAllowExceptions = 1
14. Again In the right panel, locate the registry value:
    EnableFirewall = 0
15. Right-click on the value name and choose Modify. Change the value data of this entry to:
    EnableFirewall = 1
16. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Security Center
17. In the right panel, locate the registry value:
    AntiVirusDisableNotify = 1
18. Right-click on the value name and choose Modify. Change the value data of this entry to:
    AntiVirusDisableNotify = 0
19. Again In the right panel, locate the registry value:
    AntiVirusOverride = 1
20. Right-click on the value name and choose Modify. Change the value data of this entry to:
    AntiVirusOverride = 0
21. Again In the right panel, locate the registry value:
    FirewallDisableNotify = 1
22. Right-click on the value name and choose Modify. Change the value data of this entry to:
    FirewallDisableNotify = 0
23. Again In the right panel, locate the registry value:
    FirewallOverride = 1
24. Right-click on the value name and choose Modify. Change the value data of this entry to:
    FirewallOverride = 0
25. Again In the right panel, locate the registry value:
    UpdatesDisableNotify = 1
26. Right-click on the value name and choose Modify. Change the value data of this entry to:
    UpdatesDisableNotify = 0
27. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Clients>StartMenuInternet>FIREFOX.EXE>shell>open>command
28. In the right panel, locate the registry value:
    (Default) = {malware path and file name} -a "%Program Files%\Mozilla Firefox>firefox.exe"
29. Right-click on the value name and choose Modify. Change the value data of this entry to:
    (Default) = %Program Files%\Mozilla Firefox>firefox.exe
30. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Clients>StartMenuInternet>FIREFOX.EXE>shell>safemode>command
31. In the right panel, locate the registry value:
    (Default) = {malware path and file name} -a "%Program Files%\Mozilla Firefox>firefox.exe" -safe-mode
32. Right-click on the value name and choose Modify. Change the value data of this entry to:
    (Default) = %Program Files%\Mozilla Firefox>firefox.exe -safe-mode
33. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Clients>StartMenuInternet>IEXPLORE.EXE>shell>open>command
34. In the right panel, locate the registry value:
    (Default) = {malware path and file name} -a "%Program Files%\Internet Explorer>iexplore.exe"
35. Right-click on the value name and choose Modify. Change the value data of this entry to:
    (Default) = %Program Files%\Internet Explorer>iexplore.exe
36. Close Registry Editor.

To manually delete a malware/grayware component from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the Named input box, type:
    %Application Data%\{random characters}
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
5. Repeat the said steps for all files listed.

• For Windows Vista and Windows 7 users:

1. Click Start>Computer.
2. In the Search input box, type:
    %Application Data%\{random characters}
3. Once located, select the file then press SHIFT+DELETE to delete it.
4. Repeat the said steps for all files listed.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.