While cloud migration often present challenges, Sierra-Cedar required support while transitioning their hosting site to AWS. The company needed backup from a team that could help ensure their processes remained compatible while allowing for additional platform functionality. Trend Micro’s knowledge of AWS made them the perfect partner to ensure that Sierra-Cedar met their commitments and security standards.
We spoke with Trend experts about our existing toolset’s capabilities and functionality. That’s when we realised that Trend offers the tool and the team we need for our clients’ AWS environments.”
Miller was drawn to Trend due to their high caliber of security expertise and the strong relationships he has with the vendor’s account and product management teams. These factors are vital for Sierra-Cedar, as they assist clients in migrating to AWS, ensuring that security policies and processes remain current as the cloud platform rapidly evolves.
Trend’s support staff is incredibly responsive and knowledgeable. I don’t have to worry about going through different hoops or trying to teach the support person how the product works.”
For Miller, it’s his Trend account representative, Eric Gaffney, who stands out by going above and beyond to keep him connected to critical updates and support. In fact, when Sierra-Cedar experienced an outage on a Saturday, Gaffney surprised Miller by not only answering his call but by swiftly connecting him with Trend solution experts, resolving the issue within just an hour.
That level of attention to detail speaks volumes—you don't get that a lot these days, especially without signing up for additional support packages. Eric has my best interests at heart.”
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