Nerds That Care
Delivers XDR to its customers for extended protection beyond the endpoint
OVERVIEW
Nerds That Care, a New York-based managed service provider (MSP), delivers cutting-edge IT solutions to businesses of all sizes and industries. The company specialises in managed IT services, cybersecurity, cloud solutions, backup and disaster recovery, and comprehensive end-user support. Led by CEO James Rocker, Nerds That Care leverages a long-standing partnership with Trend Micro to ensure clients receive the highest level of security, keeping them protected against ever-evolving cyber threats.
When I saw Trend products, I knew they were better than other products we considered. Especially compared to what we were using at that time; it was night and day.
James Rocker
CEO, Nerds That Care
Industry
Professional Services
Information Technology
Employees
11-50
Region
United States
North America
IT Environment
Microsoft, manages about 4,000 endpoints
Solutions
- Forty work hours saved per month
- Provides a full view of security incidents throughout the company’s customer base
- Supports the company and its customers with flexible options in uncertain times
- Allows employees to focus on strategic tasks, knowing that security is fully managed
CHALLENGES
Nerds That Care’s success relies on its ability to protect small and medium-sized businesses that don’t have the infrastructure to deflect today’s evolving and sophisticated threats. “About 70% of our customers would go out of business if they had a security breach because they can’t handle the repercussions,” says Rocker. “We are always trying to find the best security solutions available to protect them.”
The next-level people at Trend made the difference. Trend was focused on us, and we could tell they were dedicated to our vision.
James Rocker
CEO, Nerds That Care
WHY TREND
In 2019, company leaders conducted a review of existing security offerings and considered staying with its incumbent provider. However, after networking with Trend at an event, Rocker was convinced that the vendor’s solutions could provide the next level of security he needed. “When I saw Trend’s security solutions, I knew they were better than others we considered,” he says. “Compared to what we were using at that time, it was night and day.” Rocker adds that his greatest decision was switching to Trend. “The company is purely focused on security.”
Trend’s customer service also impressed Rocker. “Trend was focused on us, and we could tell they were dedicated to our vision,” he adds. “People need to be educated to work with a great partner, one that advocates for us and educates our customers. The whole solution and the people in the SOC in the back and behind the scenes are the real heroes.”
SOLUTION
Nerds That Care chose Trend Vision One for xSP into correlate data across multiple security layers for a deeper understanding of incidents and their impact. Designed for small and medium-sized businesses, Trend Vision One for xSP provides comprehensive security services, strategies, and oversight across the entire threat lifecycle—from proactive cyber risk management to detection, response, and even remediation. “Trend Vision One for xSP is seamless to use and organise,” says Rocker. “Deployment and configuration were super easy, and the portal is simple to navigate.”
Prior to Trend Vision One for xSP, the team frequently dedicated up to five hours crafting root cause analysis reports, as the tool not only delivered comprehensive postmortem insights but also detailed every instance affected by the threat. “It was a huge burden for us as an MSP,” says Rocker. “Trend Vision One for xSP now handles all that for us. This is 110% visibility from what you get on a network.”
RESULTS
With Trend Vision One xSP, Trend threat experts proactively scan the company’s customers to find and eliminate malicious issues. “I estimate it saves us at least 40 hours a month of labor, which our employees now use to work on more strategic tasks,” says Rocker.
Peace of mind is important for an MSP like Nerds That Care, most notably ransomware threats. “We’ve already had several events where a client clicked on something malicious and Worry-Free XDR did what it was supposed to do and stopped it,” explains Rocker. “With Trend, we know our customers are protected, and if there is a ransomware attempt, we don’t have to do any investigative work.”
Visibility has also been a game changer for Rocker. “With Trend, we get full visibility as everything is behind a glass wall,” he says. “XDR provides the visibility, confidence, and the level of sophistication to protect anything.”
WHAT'S NEXT
During the COVID-19 crisis, one of Nerds That Care’s customers was forced to lay off over 200 people, and that customer’s leaders had to make a difficult decision to reduce costs by removing the Trend extended detection and response (XDR) solution. “Trend told us to keep XDR for our customer and deduct the cost from our bill,” says Rocker. “That saved jobs for us, and we were able to pass that discount on to our customer to help them during these difficult times. We were so grateful that Trend supported us on that. It was a wonderful demonstration of collaboration between partners.”
This dedication helped make Trend the top choice for Rocker as Nerds That Care continues to grow and expand its services into the future.
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