Healthcare Company
Reduces workload by nearly 50% with Trend Micro
Chief Technology Officer
at a healthcare company with 5,001-10,000 employees
WHAT IS OUR PRIMARY USE CASE?
We use Trend Micro XDR for rapid response to end-user computing and security concerns.
As a health system, one of our core challenges is ensuring full visibility into our attack surface. We have many thousands of endpoints and end users that must be properly secured and protected. Our primary use case was to improve visibility, and response time, and reduce complexity. That is why we chose Trend Micro XDR.
Trend Micro XDR is deployed on Trend Micro's private cloud.
It allows us to work from a single console instead of having to use four or five separate tools to maintain the same level of security.
HOW HAS IT HELPED MY ORGANIZATION?
We are using Trend Micro XDR on our endpoint and server infrastructure. The coverage is extremely important to our organization.
Trend Micro XDR provides us with centralized visibility and management across protection layers.
The centralized visibility and management across protection layers have helped our efficiency. The most significant advantage is that we used to manage these platforms with three or even five engineers, and now we're managing them with one.
It is extremely important to us that we can drill down from the executive dashboards into XDR detections. This provides us with the single pane of glass view that I mentioned previously. Being able to see at a high level that there may be systems that are behind on patch levels or need additional service or support, and then being able to drill down specifically to an individual machine, which may be unique in our environment, is very helpful.
We use the risk index to evaluate ourselves holistically, including our performance against best practices and security, as well as our performance against other healthcare systems around the world. This allows us to identify areas where we may have vulnerabilities or where we are particularly strong so that we can focus on improving in the areas where we need to.
Trend Micro XDR has helped us improve our resource utilization through automation, reducing manual effort and enabling faster response times. In under a week, we had tuned our environment to perform optimally.
Trend Micro's Managed XDR service has significantly reduced our team's workload by nearly 50 percent, providing a big improvement in our overall threat intelligence and endpoint security.
The Managed XDR service has enabled our team to work on other tasks. This additional availability for our staff has allowed us to reduce our need for contractors. If we are overburdened, we will hire contractors to assist in other areas of the business. However, because we have become more efficient, I have been able to hire some of those contractors and reduce the burden of contract labor.
Attack surface work management capabilities have been extremely valuable. The user and identity services provided by ASRM help us to focus on and improve visibility into end-user behavior, including that of endpoints such as laptops and desktops, the network, cloud infrastructure, and applications.
The ability to detect our blind spots has significantly improved our security posture. Seeing everything clearly in a single, easy-tounderstand dashboard allows us to allocate our resources directly to where they are needed most, enabling us to respond faster.
The biggest advantage of Trend Micro XDR is that it has helped decrease our time to detect and respond to threats by around 50 percent.
Trend Micro XDR has helped reduce the amount of time we spend investigating false positive alerts by 60 percent.
Trend Micro XDRs automation capabilities save us around ten hours per week.
WHAT IS MOST VALUABLE?
We are very impressed with the single pane of glass visibility that Trend Micro XDR provides. It allows us to work from a single console instead of having to use four or five separate tools to maintain the same level of security. This is extremely helpful.
The manageability and artificial intelligence built into Trend Micro XDR are extremely helpful.
WHAT NEEDS IMPROVEMENT?
've seen a lot of improvement in just the year that we've been with Trend Micro. However, I think that continued optimization of the environment towards automation and orchestration, a kind of layer that sits underneath all of the technologies, would be extremely important. When we look at the speed and sophistication of attacks today, such as ransomware, malware, and cyber threats, we need tools and technologies that can react faster. So, I think integration with automation, orchestration, and artificial intelligence will help tremendously.
The biggest advantage of Managed XDR is that it has helped decrease our time to detect and respond to threats by around 50 percent.
FOR HOW LONG HAVE I USED THE SOLUTION?
I have been using Trend Micro XDR for one year.
WHAT DO I THINK ABOUT THE STABILITY OF THE SOLUTION?
Trend Micro XDR is remarkably stable.
WHATDO I THINK ABOUT THE SCALABILITY OF THE SOLUTION?
Considering our growth rate of nearly 30 percent per year, Trend Micro XDR is scalable enough to keep up, so we have no concerns.
HOW ARE CUSTOMER SERVICE AND SUPPORT?
Technical support is exceptional. They are extremely engaged and supportive of everything we have needed.
HOW WOULD YOU RATE CUSTOMER SERVICE AND SUPPORT?
Positive
WHICH SOLUTION DID I USE PREVIOUSLY AND WHY DID I SWITCH?
We previously used Sophos but switched to Trend Micro because of its enhanced capabilities.
HOW WAS THE INITIAL SETUP?
The initial deployment was straightforward. The deployment took between one and two weeks to complete.
Moving between security tools requires an analysis of the existing environment to understand the current configuration, rulesets, and architecture. This analysis is quickly followed by implementation to improve the security posture and validation to ensure that the infrastructure is not only properly protected, but better protected than before.
Three people were required for the deployment.
WHAT WAS OUR ROI?
We have been able to reduce some labor costs and use our resources more efficiently. These savings of hours per week are definitely a return on investment.
WHAT'S MY EXPERIENCE WITH PRICING, SETUP COST, AND LICENSING?
The solution is fairly priced.
WHAT OTHER ADVICE DO I HAVE?
I would rate Trend Micro XDR ten out of ten. The solution works extremely well for us. In a healthcare environment, the types of data and the sheer size of the attack surface are somewhat extraordinary. Having the enhanced capabilities of the Trend Micro toolset has been very important to us, and I strongly recommend it.
We have 11,000 users, five acute care hospitals, and around 80 clinics.
Two people are required to maintain Trend Micro XDR for the investigation of threats and incidents. When threat intelligence comes in from Trend Micro or we receive an alert, we validate or respond to it. A lot of this process has been automated, which has helped tremendously.
I strongly recommend Trend Micro XDR and advise doing a proof of concept against any current tool on the market, as it works extremely well and a POC can clearly demonstrate this in a short period of time.
WHICH DEPLOYMENT MODEL ARE YOU USING FOR THIS SOLUTION?
Private Cloud
IF PUBLIC CLOUD, PRIVATE CLOUD, OR HYBRID CLOUD, WHICH CLOUD PROVIDER DO YOU USE?
Other
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