TSPY_NEUREVT.AK

To restart in Safe Mode:

• For Windows 2000 users

1. Restart your computer.
2. Press F8 when you see the Starting Windows bar at the bottom of the screen.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows XP users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Windows Advanced Options menu does not appear, try restarting then pressing F8 several times when the POST screen appears.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows Server 2003 users

1. Restart your computer.
2. Press F8 after Windows starts up. If the Windows Advanced Options menu does not appear, try restarting again and pressing F8 several times afterward.
3. On the Windows Advanced Option menu, use the arrow keys to select Safe Mode then press Enter.

• For Windows Vista and Windows 7 users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
3. On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.

To delete malware/grayware files:

For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the Named input box, type the name of the file that was detected earlier.
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
5. Repeat steps 2-4 for the remaining files.

For Windows Vista and Windows 7:

1. Click Start>Computer.
2. In the Search Computer input box, type the name of the file detected earlier, and press Enter.
3. Once located, select the file then press SHIFT+DELETE to delete it.
4. Repeat steps 2-4 for the remaining files.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.

To delete the registry value this malware created:

1. Open Registry Editor. To do this, click Start>Run, type regedit in the text box provided, then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   {random} = "%Program Files%\Common Files\{random}\{random filename}.exe"
4. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
5. In the right panel, locate and delete the entry:
   {random} = "%Program Files%\Common Files\{random}\{random filename}.exe"
6. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Image File Execution Options>hijackthis.exe
7. In the right panel, locate and delete the entry:
   Debugger = "{random}_.exe"
8. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Image File Execution Options>housecalllauncher.exe
9. In the right panel, locate and delete the entry:
   Debugger = "{random}_.exe"
10. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Image File Execution Options>rstrui.exe
11. In the right panel, locate and delete the entry:
    Debugger = "{random}_.exe"
12. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Image File Execution Options>spybotsd.exe
13. In the right panel, locate and delete the entry:
    Debugger = "{random}_.exe"
14. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Image File Execution Options>{random filename}.exe
15. In the right panel, locate and delete the entry:
    DisableExceptionChainValidation = ""
16. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CURRENT_USER>Software>Win7zip
17. In the right panel, locate and delete the entry:
    Uuid = {ramdom}
18. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Win7zip
19. In the right panel, locate and delete the entry:
    Uuid = {ramdom}
20. Close Registry Editor.

To reset Internet security settings:

1. Close all Internet browser windows.
2. Open Control Panel. To do this:
   • On Windows 2000
   Click Start>Settings>Control Panel
   • On Windows XP, Server 2003, Vista, and 7
   Click Start>Control Panel
3. Double-click Internet Options.
4. In the Internet Properties window, click the Security tab.
5. For each Web content zone, click on the Default Level button to set each zone to the default setting.
6. Click OK.