Trojan.Win32.ZURGOP.AM

Step 1

Before doing any scans, Windows 7, Windows 8, Windows 8.1, and Windows 10 users must disable System Restore to allow full scanning of their computers.

Step 2

Identify and terminate files detected as Trojan.Win32.ZURGOP.AM

1. Windows Task Manager may not display all running processes. In this case, please use a third-party process viewer, preferably Process Explorer, to terminate the malware/grayware/spyware file. You may download the said tool here.
2. If the detected file is displayed in either Windows Task Manager or Process Explorer but you cannot delete it, restart your computer in safe mode. To do this, refer to this link for the complete steps.
3. If the detected file is not displayed in either Windows Task Manager or Process Explorer, continue doing the next steps.

Step 3

Delete this registry value

Important: Editing the Windows Registry incorrectly can lead to irreversible system malfunction. Please do this step only if you know how or you can ask assistance from your system administrator. Else, check this Microsoft article first before modifying your computer's registry.

• In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\{malware file name}_RASDLG
  • EnableFileTracing = "0"

• In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\{malware file name}_RASDLG
  • EnableConsoleTracing = "0"

• In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\{malware file name}_RASDLG
  • FileTracingMask = "4294901760"

• In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\{malware file name}_RASDLG
  • ConsoleTracingMask = "4294901760"

• In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\{malware file name}_RASDLG
  • MaxFileSize = "1048576"

• In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\{malware file name}_RASDLG
  • FileDirectory = "%windir%\tracing"

• In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\{malware file name}_RASMANCS
  • EnableFileTracing = "0"

• In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\{malware file name}_RASMANCS
  • EnableConsoleTracing = "0"

• In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\{malware file name}_RASMANCS
  • FileTracingMask = "4294901760"

• In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\{malware file name}_RASMANCS
  • ConsoleTracingMask = "4294901760"

• In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\{malware file name}_RASMANCS
  • MaxFileSize = "1048576"

• In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\{malware file name}_RASMANCS
  • FileDirectory = "%windir%\tracing"

• In HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CLASS\{4D36E972-E325-11CE-BFC1-08002BE10318}\0000
  • EnableForRas = "0"

• In HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CLASS\{4D36E972-E325-11CE-BFC1-08002BE10318}\0000
  • EnableForRouting = "0"

• In HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CLASS\{4D36E972-E325-11CE-BFC1-08002BE10318}\0000
  • EnableForOutboundRouting = "0"

• In HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CLASS\{4D36E972-E325-11CE-BFC1-08002BE10318}\0003
  • EnableForRas = "0"

• In HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CLASS\{4D36E972-E325-11CE-BFC1-08002BE10318}\0003
  • EnableForRouting = "0"

• In HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CLASS\{4D36E972-E325-11CE-BFC1-08002BE10318}\0003
  • EnableForOutboundRouting = "0"

• In HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CLASS\{4D36E972-E325-11CE-BFC1-08002BE10318}\0001
  • EnableForRas = "0"

• In HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CLASS\{4D36E972-E325-11CE-BFC1-08002BE10318}\0001
  • EnableForRouting = "0"

• In HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CLASS\{4D36E972-E325-11CE-BFC1-08002BE10318}\0001
  • EnableForOutboundRouting = "0"

• In HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CLASS\{4D36E972-E325-11CE-BFC1-08002BE10318}\0002
  • EnableForRas = "0"

• In HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CLASS\{4D36E972-E325-11CE-BFC1-08002BE10318}\0002
  • EnableForRouting = "0"

• In HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CLASS\{4D36E972-E325-11CE-BFC1-08002BE10318}\0002
  • EnableForOutboundRouting = "0"

Step 4

Restore these modified registry values

Important:Editing the Windows Registry incorrectly can lead to irreversible system malfunction. Please do this only if you know how to or you can seek your system administrator's help. You may also check out this Microsoft article first before modifying your computer's registry.

• In HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\RasMan
  • From: Type = "16"
    To: Type = ""20""

• In HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CLASS\{4D36E972-E325-11CE-BFC1-08002BE10318}\0004
  • EnableForRas = "0"

• In HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CLASS\{4D36E972-E325-11CE-BFC1-08002BE10318}\0004
  • EnableForRouting = "0"

• In HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CLASS\{4D36E972-E325-11CE-BFC1-08002BE10318}\0004
  • EnableForOutboundRouting = "0"

Step 5

Scan your computer with your Trend Micro product to delete files detected as Trojan.Win32.ZURGOP.AM. If the detected files have already been cleaned, deleted, or quarantined by your Trend Micro product, no further step is required. You may opt to simply delete the quarantined files. Please check the following Trend Micro Support pages for more information:

• Home and Home Office Support
• Business Support