TROJ_FAKEAV.LQN

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager.
   • For Windows 2000, XP, and Server 2003, Vista, and 7 users, press
   CTRL+SHIFT+ESC, then click the Processes tab.
3. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
4. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
5. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
6. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
7. Close Task Manager.

To delete the registry value this malware created:

1. Open Registry Editor. To do this, click Start>Run, type regedit in the text box provided, then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Classes>.exe>shell>open>command
3. In the right panel, locate and delete the entry:
   Default = ""{malware path and filename}" -a "%1" %*"
4. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Classes>{random}>shell>open>command
5. In the right panel, locate and delete the entry:
   Default = ""{malware path and filename}" -a "%1" %*"
6. Close Registry Editor.

To restore the registry value this malware/grayware modified:

1. Open Registry Editor. Click Start>Run, type REGEDIT in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Clients>StartMenuInternet>FIREFOX.EXE>shell>open>command
3. In the right panel, locate the registry value:
   Default = ""{malware path and filename}" -a "%Program Files%\Mozilla Firefox\firefox.exe""
4. Right-click on the value name and choose Modify. Change the value data of this entry to:
   Default = "%Program Files%\Mozilla Firefox\firefox.exe"
5. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Clients>StartMenuInternet>FIREFOX.EXE>shell>safemode>command
6. In the right panel, locate the registry value:
   Default = ""{malware path and filename}" -a "%Program Files%\Mozilla Firefox\firefox.exe" -safe-mode""
7. Right-click on the value name and choose Modify. Change the value data of this entry to:
   Default = "%Program Files%\Mozilla Firefox\firefox.exe" -safe-mode"
8. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Clients>StartMenuInternet>IEXPLORE.EXE>shell>open>command
9. In the right panel, locate the registry value:
   Default = ""{malware path and filename}" -a "%Program Files%\Internet Explorer\iexplore.exe""
10. Right-click on the value name and choose Modify. Change the value data of this entry to:
    Default = "%Program Files%\Internet Explorer\iexplore.exe"
11. Close Registry Editor.

To delete malware/grayware files:

1. Search for the following files:
   
   • %All Users Profile%\Application Data\{random file name}
   • %Application Data%\{random file name}
   • %User Temp%\{random file name}
   • %User Profile%\Templates\{random file name}
   • %Application Data%\Microsoft\Windows\Templates\{random file name}
   • %All Users Profile%\{random file name}
   • %AppDataLocal%\{random file name}
   
   Note: To do a search for the following files, right-click Start then click Search... or Find..., depending on the version of Windows you are running. For each file to be deleted, type its file name in the Named input box. In the Look In drop-down list, select My Computer, then press Enter.
2. Once located, select the file then press SHIFT+DELETE to permanently delete the file.
3. Repeat the said steps for all files listed.