TROJ_FAKEAV.JWE

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager.
   • For Windows 2000, XP, and Server 2003, Vista, and 7 users, press
   CTRL+SHIFT+ESC, then click the Processes tab.
3. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
4. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
5. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
6. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
7. Close Task Manager.

To delete the registry value this malware created:

1. Open Registry Editor. To do this, click Start>Run, type regedit in the text box provided, then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   {random characters} = "%System%\Cloud AV 2012v121.exe"
4. Close Registry Editor.

To manually delete a malware/grayware file from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the left panel, click All Files.
3. In the Named input box, type the following:
   
   • %User Temp%\dwme.exe
   • %Application Data%\dwme.exe
   • %Desktop%\Cloud AV 2012.lnk
   • %Application Data%\ahst.lni
   • %Start Menu%\Programs\Cloud AV 2012\Cloud AV 2012.lnk
   • %Application Data%\{random characters}\Cloud AV 2012.ico
4. In the Look In drop-down list, select My Computer then press Enter.
5. Once located, select the file then press SHIFT+DELETE to delete it.

• For Windows Vista and Windows 7 users:

1. Click Start>Computer.
2. In the Search input box, type the following:
   
   • %User Temp%\dwme.exe
   • %Application Data%\dwme.exe
   • %Desktop%\Cloud AV 2012.lnk
   • %Application Data%\ahst.lni
   • %Start Menu%\Programs\Cloud AV 2012\Cloud AV 2012.lnk
   • %Application Data%\{random characters}\Cloud AV 2012.ico
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.

To edit the HOSTS file:

1. Open the following file using a text editor such as Notepad:
   %System%\drivers\etc\HOSTS
   (Note: %System% is the Windows system folder, which is usually C:\WINNT\System32 on Windows 2000, and C:\Windows\System32 on Windows XP and Windows Server 2003.)
2. Delete the following entry/ies:
   • {BLOCKED}.{BLOCKED}.179.84 craigslist.org
   • {BLOCKED}.{BLOCKED}.179.110 comcast.net
   • {BLOCKED}.{BLOCKED}.179.84 facebook.com
   • {BLOCKED}.{BLOCKED}.179.84 myspace.com
   • {BLOCKED}.{BLOCKED}.179.84 Monster.com
   • {BLOCKED}.{BLOCKED}.179.84 Expedia.com
   • {BLOCKED}.{BLOCKED}.179.84 flickr.com
   • {BLOCKED}.{BLOCKED}.179.84 amazon.com
   • {BLOCKED}.{BLOCKED}.179.84 yahoo.com
   • {BLOCKED}.{BLOCKED}.179.110 cnn.com
   • {BLOCKED}.{BLOCKED}.179.84 imdb.com
   • {BLOCKED}.{BLOCKED}.179.110 go.com
   • {BLOCKED}.{BLOCKED}.179.84 ebay.com
   • {BLOCKED}.{BLOCKED}.179.84 digg.com
   • {BLOCKED}.{BLOCKED}.122.156 wikipedia.org
   • {BLOCKED}.{BLOCKED}.122.156 youtube.com
   • {BLOCKED}.{BLOCKED}.122.156 google.com
   • {BLOCKED}.{BLOCKED}.122.156 Paypal.com
3. Save the file and close the text editor.