TROJ_DROPPR.FH

To identify and delete the malware/grayware file:

1. Insert your Windows Installation CD in your CD-rom.
2. Press the restart button of your computer.
3. When prompted, press any key to boot from the CD.
4. When prompted on the Main Menu, type r to enter the recovery console.
   (Note: On Windows 2000, after pressing r, type c to choose the Recovery Console in the repair options screen.)
5. When prompted, type your administrator password to log on.
6. Once logged in, type the drive that contains Windows in the command prompt that appears, then press Enter.
7. Type the drive that contains Windows, then press Enter.
8. Type the following, then press Enter:
   del {malware/grayware path and file name}
9. Repeat the above procedure for all files detected earlier.
10. Type exit to restart the system normally.

To delete the registry key this malware/grayware created:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services
3. Still in the left panel, locate and delete the key:
   RapportMgmtService
4. Again Still in the left panel, locate and delete the key:
   RapportCerberus_29574
5. Again Still in the left panel, locate and delete the key:
   RapportEI
6. Again Still in the left panel, locate and delete the key:
   RapportKELL
7. Again Still in the left panel, locate and delete the key:
   RapportPG
8. In the left panel, double-click the following:
   HKEY_CLASSES_ROOT
9. Still in the left panel, locate and delete the key:
   .eze
10. In the left panel, double-click the following:
    HKEY_CLASSES_ROOT>MyEze.1>shell>open
11. Still in the left panel, locate and delete the key:
    command
12. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>Software>Microsoft>Windows NT>CurrentVersion>Image File Execution Options
13. Still in the left panel, locate and delete the key:
    RapportSetup-Full.exe
14. Again Still in the left panel, locate and delete the key:
    RapportSetup.exe
15. Again Still in the left panel, locate and delete the key:
    RapportMgmtService.exe
16. Again Still in the left panel, locate and delete the key:
    RapportService.exe
17. Close Registry Editor.

To delete the registry value this malware/grayware created:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Image File Execution Options>RapportSetup-Full.exe
3. In the right panel, locate and delete the entry:
   Debugger = "RPXService.exe"
4. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Image File Execution Options>RapportSetup.exe
5. In the right panel, locate and delete the entry:
   Debugger = "RPXService.exe"
6. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Image File Execution Options>RapportMgmtService.exe
7. In the right panel, locate and delete the entry:
   Debugger = "RPService.exe"
8. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Image File Execution Options>RapportService.exe
9. In the right panel, locate and delete the entry:
   Debugger = "RPService.exe"
10. Close Registry Editor.

To restore the registry value this malware/grayware/spyware modified:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows NT>CurrentVersion>Windows
3. In the right panel, locate the registry value:
   load = "%User Temp%\392D0E8CF0BDFF9556C7.exe,"
4. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Winlogon
5. In the right panel, locate the registry value:
   userinit = "%System%\userinit.exe,%System%\9DA2DC20F0BDFF95A457.exe,"
6. Right-click on the value name and choose Modify. Change the value data of this entry to:
   userinit = "%Windows%\system32\userinit.exe,"
7. Close Registry Editor.

To delete malware/grayware component files:

1. Search for the following files:
   
   • %System%\9DA2DC20F0BDFF95A457.exe
   • %User Temp%\392D0E8CF0BDFF9556C7.exe
   • %Windows%\RPService.exe
   • %Program Files%\Trusteer\Rapport\bin\RapportService.exe
   • %Start Menu%\Programs\Trusteer Rapport\Rapport Console.lnk
   • %Start Menu%\Programs\Trusteer Rapport\Start Rapport.lnk
   • %Start Menu%\Programs\Trusteer Rapport\Stop Rapport.lnk
   
   Note: To do a search for the following files, right-click Start then click Search... or Find..., depending on the version of Windows you are running. For each file to be deleted, type its file name in the Named input box. In the Look In drop-down list, select My Computer, then press Enter.
2. Once located, select the file then press SHIFT+DELETE to permanently delete the file.
3. Repeat the said steps for all files listed.

To delete malware/grayware folders:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
   
   • %Program Files%\Trusteer\Rapport\bin
   • %Program Files%\Trusteer
   • %Program Files%\Trusteer\Rapport
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the folder then press SHIFT+DELETE to permanently delete the folder.
5. Repeat the said steps for all folders listed.