TROJ_DROPPER.UOY

To restart in Safe Mode:

• For Windows 2000 users

1. Restart your computer.
2. Press F8 when you see the Starting Windows bar at the bottom of the screen.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows XP users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Windows Advanced Options menu does not appear, try restarting then pressing F8 several times when the POST screen appears.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows Server 2003 users

1. Restart your computer.
2. Press F8 after Windows starts up. If the Windows Advanced Options menu does not appear, try restarting again and pressing F8 several times afterward.
3. On the Windows Advanced Option menu, use the arrow keys to select Safe Mode then press Enter.

• For Windows Vista and Windows 7 users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
3. On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.

To delete the registry key this malware/grayware/spyware created:

1. Restart your computer in Safe Mode. For instructions on how to do this, you may refer to this page. If the preceding step requires you to restart in safe mode, you may proceed to #2.
2. Open Registry Editor. To do this, click Start>Run, type REGEDIT in the text box provided, then press Enter.
3. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services
4. Still in the left panel, locate and delete the key:
   RapportCerberus_29574
5. Again Still in the left panel, locate and delete the key:
   RapportEI
6. Again Still in the left panel, locate and delete the key:
   RapportKELL
7. Again Still in the left panel, locate and delete the key:
   RapportMgmtService
8. Again Still in the left panel, locate and delete the key:
   RapportPG
9. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Image File Execution Options
10. Still in the left panel, locate and delete the key:
    RapportMgmtService.exe
11. Again Still in the left panel, locate and delete the key:
    RapportService.exe
12. Again Still in the left panel, locate and delete the key:
    RapportSetup.exe
13. Again Still in the left panel, locate and delete the key:
    RapportSetup-Full.exe
14. In the left panel of the Registry Editor window, double-click the following:
    HKEY_CLASSES_ROOT
15. Still in the left panel, locate and delete the key:
    .eze
16. Again Still in the left panel, locate and delete the key:
    MyEze.1
17. Close Registry Editor.

To delete the registry value this malware created:

1. Open Registry Editor. To do this, click Start>Run, type regedit in the text box provided, then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows NT>CurrentVersion>Windows
3. In the right panel, locate and delete the entry:
   load = "%User Temp%\{random hex value}.exe,"
4. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Run
5. In the right panel, locate and delete the entry:
   {random hex value} = "%System%\{random hex value}.exe,"
6. Close Registry Editor.

To restore the registry value this malware/grayware modified:

1. Open Registry Editor.
   » For Windows 2000, Windows XP, and Windows Server 2003 users, click Start>Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Winlogon
3. In the right panel, locate this registry entry:
   Userinit = "%System%\userinit.exe,%System%\{random hex value}.exe,"
4. Right-click the value name and choose Modify. Change the value data of this entry to:
   Userinit = "%System%\userinit.exe,"
5. Close Registry Editor.

To delete malware/grayware files:

For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the Named input box, type the name of the file that was detected earlier.
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
5. Repeat steps 2-4 for the remaining files.

For Windows Vista and Windows 7:

1. Click Start>Computer.
2. In the Search Computer input box, type the name of the file detected earlier, and press Enter.
3. Once located, select the file then press SHIFT+DELETE to delete it.
4. Repeat steps 2-4 for the remaining files.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.

To delete malware/grayware files:

1. Search for the following files:
   
   • %Program Files%\Trusteer\Rapport\bin\RapportService.exe
   • %Windows%\RPService.exe
   
   Note: To do a search for the following files, right-click Start then click Search... or Find..., depending on the version of Windows you are running. For each file to be deleted, type its file name in the Named input box. In the Look In drop-down list, select My Computer, then press Enter.
2. Once located, select the file then press SHIFT+DELETE to permanently delete the file.
3. Repeat the said steps for all files listed.