TROJ_DERVEC.SM

To restart in Safe Mode:

• For Windows 2000 users

1. Restart your computer.
2. Press F8 when you see the Starting Windows bar at the bottom of the screen.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows XP users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Windows Advanced Options menu does not appear, try restarting then pressing F8 several times when the POST screen appears.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows Server 2003 users

1. Restart your computer.
2. Press F8 after Windows starts up. If the Windows Advanced Options menu does not appear, try restarting again and pressing F8 several times afterward.
3. On the Windows Advanced Option menu, use the arrow keys to select Safe Mode then press Enter.

• For Windows Vista and Windows 7 users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
3. On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.

To delete the registry key this malware/grayware created:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>System>CurrentControlSet>Services
3. Still in the left panel, locate and delete the key:
   WmiLog
4. Again Still in the left panel, locate and delete the key:
   NetSrv
5. Again Still in the left panel, locate and delete the key:
   DHCPServices
6. Again Still in the left panel, locate and delete the key:
   DHCPServ
7. Again Still in the left panel, locate and delete the key:
   UPNPUpdate
8. Again Still in the left panel, locate and delete the key:
   metSvcService
9. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>WmiLog
10. Still in the left panel, locate and delete the key:
    Parameter
11. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Security
12. Still in the left panel, locate and delete the key:
    Svc
13. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Security>Svc
14. Still in the left panel, locate and delete the key:
    Path
15. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>NetSrv
16. Still in the left panel, locate and delete the key:
    Parameter
17. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>DHCPServices
18. Still in the left panel, locate and delete the key:
    Parameter
19. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>DHCPServ
20. Still in the left panel, locate and delete the key:
    Parameter
21. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>UPNPUpdate
22. Still in the left panel, locate and delete the key:
    Parameter
23. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>metSvcService
24. Still in the left panel, locate and delete the key:
    Parameter
25. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>AudioLog0n
26. Still in the left panel, locate and delete the key:
    Parameter
27. Again Still in the left panel, locate and delete the key:
    Cmd
28. Again Still in the left panel, locate and delete the key:
    CCmd
29. Again Still in the left panel, locate and delete the key:
    ExeCmd
30. Close Registry Editor.

To delete the registry value this malware/grayware created:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>hlskz
3. In the right panel, locate and delete the entry:
   netsvcs = "{random characters}"
4. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>WmiLog
5. In the right panel, locate and delete the entry:
   DisplayName = "WmiLog"
6. Again In the right panel, locate and delete the entry:
   Type = "2"
7. Again In the right panel, locate and delete the entry:
   Start = "2"
8. Again In the right panel, locate and delete the entry:
   ErrorControl = "0"
9. Again In the right panel, locate and delete the entry:
   ImagePath = "%SystemRoot%\system32\svchost.exe -k netsvcs"
10. Again In the right panel, locate and delete the entry:
    ObjectName = "LocalSystem"
11. Again In the right panel, locate and delete the entry:
    Description = "Provide user experience theme management."
12. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>WmiLog>Parameter
13. In the right panel, locate and delete the entry:
    ServiceDll = "%System Root%\ProgramData\Microsoft\Windows\Netucx.dll"
14. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Security>Svc
15. In the right panel, locate and delete the entry:
    WmiLog = "idle"
16. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Security>Svc>Path
17. In the right panel, locate and delete the entry:
    WmiLog = "%System Root%\ProgramData\Microsoft\Windows\Netucx.dll"
18. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>kktvt
19. In the right panel, locate and delete the entry:
    netsvcs = "{random characters}"
20. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>NetSrv
21. In the right panel, locate and delete the entry:
    DisplayName = "NetSrv"
22. Again In the right panel, locate and delete the entry:
    Type = "2"
23. Again In the right panel, locate and delete the entry:
    Start = "2"
24. Again In the right panel, locate and delete the entry:
    ErrorControl = "0"
25. Again In the right panel, locate and delete the entry:
    ImagePath = "%SystemRoot%\system32\svchost.exe -k netsvcs"
26. Again In the right panel, locate and delete the entry:
    ObjectName = "LocalSystem"
27. Again In the right panel, locate and delete the entry:
    Description = "Enable discovery of UPnP devices on your home network."
28. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>NetSrv>Parameter
29. In the right panel, locate and delete the entry:
    ServiceDll = "%System Root%\ProgramData\Microsoft\Windows\Orzefx.dll"
30. Again In the right panel, locate and delete the entry:
    NetSrv = "idle"
31. Again In the right panel, locate and delete the entry:
    NetSrv = "%System Root%\ProgramData\Microsoft\Windows\Orzefx.dll"
32. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>xmale
33. In the right panel, locate and delete the entry:
    netsvcs = "{random characters}"
34. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>DHCPServices
35. In the right panel, locate and delete the entry:
    DisplayName = "DHCPServices"
36. Again In the right panel, locate and delete the entry:
    Type = "2"
37. Again In the right panel, locate and delete the entry:
    Start = "2"
38. Again In the right panel, locate and delete the entry:
    ErrorControl = "0"
39. Again In the right panel, locate and delete the entry:
    ImagePath = "%SystemRoot%\system32\svchost.exe -k netsvcs"
40. Again In the right panel, locate and delete the entry:
    ObjectName = "LocalSystem"
41. Again In the right panel, locate and delete the entry:
    Description = "{random characters}"
42. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>DHCPServices>Parameter
43. In the right panel, locate and delete the entry:
    ServiceDll = "%System Root%\ProgramData\Microsoft\Windows\Olezes.dll"
44. Again In the right panel, locate and delete the entry:
    DHCPServices = "idle"
45. Again In the right panel, locate and delete the entry:
    DHCPServices = "%System Root%\ProgramData\Microsoft\Windows\Olezes.dll"
46. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>seutn
47. In the right panel, locate and delete the entry:
    netsvcs = "{random characters}"
48. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>DHCPServ
49. In the right panel, locate and delete the entry:
    DisplayName = "DHCPServ"
50. Again In the right panel, locate and delete the entry:
    Type = "2"
51. Again In the right panel, locate and delete the entry:
    Start = "2"
52. Again In the right panel, locate and delete the entry:
    ErrorControl = "0"
53. Again In the right panel, locate and delete the entry:
    ImagePath = "%SystemRoot%\system32\svchost.exe -k netsvcs"
54. Again In the right panel, locate and delete the entry:
    ObjectName = "LocalSystem"
55. Again In the right panel, locate and delete the entry:
    Description = "{random characters}"
56. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>DHCPServ>Parameter
57. In the right panel, locate and delete the entry:
    ServiceDll = "%System Root%\ProgramData\Microsoft\Windows\Wnnpno.dll"
58. Again In the right panel, locate and delete the entry:
    DHCPServ = "idle"
59. Again In the right panel, locate and delete the entry:
    DHCPServ = "%System Root%\ProgramData\Microsoft\Windows\Wnnpno.dll"
60. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>hmqrz
61. In the right panel, locate and delete the entry:
    netsvcs = "{random characters}"
62. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>UPNPUpdate
63. In the right panel, locate and delete the entry:
    DisplayName = "UPNPUpdate"
64. Again In the right panel, locate and delete the entry:
    Type = "2"
65. Again In the right panel, locate and delete the entry:
    Start = "2"
66. Again In the right panel, locate and delete the entry:
    ErrorControl = "0"
67. Again In the right panel, locate and delete the entry:
    ImagePath = "%SystemRoot%\system32\svchost.exe -k netsvcs"
68. Again In the right panel, locate and delete the entry:
    ObjectName = "LocalSystem"
69. Again In the right panel, locate and delete the entry:
    Description = "{random characters}"
70. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>UPNPUpdate>Parameter
71. In the right panel, locate and delete the entry:
    ServiceDll = "%System Root%\ProgramData\Microsoft\Windows\Sunevj.dll"
72. Again In the right panel, locate and delete the entry:
    UPNPUpdate = "idle"
73. Again In the right panel, locate and delete the entry:
    UPNPUpdate = "%System Root%\ProgramData\Microsoft\Windows\Sunevj.dll"
74. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>xulxm
75. In the right panel, locate and delete the entry:
    netsvcs = "{random characters}"
76. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>metSvcService
77. In the right panel, locate and delete the entry:
    DisplayName = "metSvcService"
78. Again In the right panel, locate and delete the entry:
    Type = "2"
79. Again In the right panel, locate and delete the entry:
    Start = "2"
80. Again In the right panel, locate and delete the entry:
    ErrorControl = "0"
81. Again In the right panel, locate and delete the entry:
    ImagePath = "%SystemRoot%\system32\svchost.exe -k netsvcs"
82. Again In the right panel, locate and delete the entry:
    ObjectName = "LocalSystem"
83. Again In the right panel, locate and delete the entry:
    Description = "{random characters}"
84. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>metSvcService>Parameter
85. In the right panel, locate and delete the entry:
    ServiceDll = "%System Root%\ProgramData\Microsoft\Windows\Sqludf.dll"
86. Again In the right panel, locate and delete the entry:
    metSvcService = "idle"
87. Again In the right panel, locate and delete the entry:
    metSvcService = "%System Root%\ProgramData\Microsoft\Windows\Sqludf.dll"
88. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>jpbkl
89. In the right panel, locate and delete the entry:
    netsvcs = "{random characters}"
90. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>AudioLog0n
91. In the right panel, locate and delete the entry:
    DisplayName = "AudioLog0n"
92. Again In the right panel, locate and delete the entry:
    Type = "2"
93. Again In the right panel, locate and delete the entry:
    Start = "2"
94. Again In the right panel, locate and delete the entry:
    ErrorControl = "0"
95. Again In the right panel, locate and delete the entry:
    ImagePath = "%SystemRoot%\system32\svchost.exe -k netsvcs"
96. Again In the right panel, locate and delete the entry:
    ObjectName = "LocalSystem"
97. Again In the right panel, locate and delete the entry:
    Description = "{random characters}"
98. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>AudioLog0n>Parameter
99. In the right panel, locate and delete the entry:
    ServiceDll = "%System Root%\ProgramData\Microsoft\Windows\NetCC365.dll"
100. Again In the right panel, locate and delete the entry:
     AudioLog0n = "header"
101. Again In the right panel, locate and delete the entry:
     AudioLog0n = "%System Root%\ProgramData\Microsoft\Windows\NetCC365.dll"
102. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Security>Cmd
103. In the right panel, locate and delete the entry:
     Verdec = "MailXX_v2"
104. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Security>CCmd
105. In the right panel, locate and delete the entry:
     Path = "%System Root%\ProgramData\Microsoft\Windows\Netucx.dll"
106. Again In the right panel, locate and delete the entry:
     WmiLog = "CCmd"
107. Again In the right panel, locate and delete the entry:
     V = "133352"
108. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Security>ExeCmd
109. In the right panel, locate and delete the entry:
     Path = "%System Root%\ProgramData\Microsoft\Windows\Orzefx.dll"
110. Again In the right panel, locate and delete the entry:
     NetSrv = "ExeCmd"
111. Again In the right panel, locate and delete the entry:
     V = "133351"
112. Close Registry Editor.

To manually delete a malware/grayware component from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the Named input box, type:
   
   • %System Root%\ProgramData\Microsoft\Windows\Common\Utility.dll
   • %System Root%\ProgramData\Microsoft\Windows\QQlive.exe
   • %User Profile%\Microsoft\Crypto
   • %User Profile%\Crypto\RSA
   • %User Profile%\RSA\S-1-5-18
   • %System Root%\ProgramData\Microsoft\Windows\NetCC141.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC221.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC406.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC100.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC323.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC334.jpg
   • %System Root%\ProgramData\Microsoft\Windows\NetCC426.ini
   • %System Root%\ProgramData\Microsoft\Windows\NetCC293.jpg
   • %System Root%\ProgramData\Microsoft\Windows\Netucx.dll
   • %System Root%\ProgramData\Microsoft\Windows\NetCC232.jpg
   • %System Root%\ProgramData\Microsoft\Windows\Orzefx.dll
   • %System Root%\ProgramData\Microsoft\Windows\NetCC425.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC162.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC333.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC27.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC264.html
   • %System Root%\ProgramData\Microsoft\Windows\tmp87.html
   • %System Root%\ProgramData\Microsoft\Windows\tmp742.html
   • %System Root%\ProgramData\Microsoft\Windows\tmp580.html
   • %System Root%\ProgramData\Microsoft\Windows\tmp418.html
   • %System Root%\ProgramData\Microsoft\Windows\tmp590.html
   • %System Root%\ProgramData\Microsoft\Windows\tmp477.html
   • %System Root%\ProgramData\Microsoft\Windows\tmp405.jpg
   • %System Root%\ProgramData\Microsoft\Windows\CC58.ini
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
5. Repeat the said steps for all files listed.

• For Windows Vista and Windows 7 users:

1. Click Start>Computer.
2. In the Search input box, type:
   
   • %System Root%\ProgramData\Microsoft\Windows\Common\Utility.dll
   • %System Root%\ProgramData\Microsoft\Windows\QQlive.exe
   • %User Profile%\Microsoft\Crypto
   • %User Profile%\Crypto\RSA
   • %User Profile%\RSA\S-1-5-18
   • %System Root%\ProgramData\Microsoft\Windows\NetCC141.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC221.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC406.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC100.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC323.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC334.jpg
   • %System Root%\ProgramData\Microsoft\Windows\NetCC426.ini
   • %System Root%\ProgramData\Microsoft\Windows\NetCC293.jpg
   • %System Root%\ProgramData\Microsoft\Windows\Netucx.dll
   • %System Root%\ProgramData\Microsoft\Windows\NetCC232.jpg
   • %System Root%\ProgramData\Microsoft\Windows\Orzefx.dll
   • %System Root%\ProgramData\Microsoft\Windows\NetCC425.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC162.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC333.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC27.html
   • %System Root%\ProgramData\Microsoft\Windows\NetCC264.html
   • %System Root%\ProgramData\Microsoft\Windows\tmp87.html
   • %System Root%\ProgramData\Microsoft\Windows\tmp742.html
   • %System Root%\ProgramData\Microsoft\Windows\tmp580.html
   • %System Root%\ProgramData\Microsoft\Windows\tmp418.html
   • %System Root%\ProgramData\Microsoft\Windows\tmp590.html
   • %System Root%\ProgramData\Microsoft\Windows\tmp477.html
   • %System Root%\ProgramData\Microsoft\Windows\tmp405.jpg
   • %System Root%\ProgramData\Microsoft\Windows\CC58.ini
3. Once located, select the file then press SHIFT+DELETE to delete it.
4. Repeat the said steps for all files listed.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.

To delete malware/grayware/spyware folders:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
   
   • %System Root%\ProgramData\Microsoft\Windows\Common
   • %System Root%\ProgramData\Microsoft\Windows
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the folder then press SHIFT+DELETE to permanently delete the folder.
5. Repeat steps 2 to 4 for the remaining folders:
   • %System Root%\ProgramData\Microsoft\Windows\Common
   • %System Root%\ProgramData\Microsoft\Windows