TROJ_AGENT.BCNK

Step 1

Before doing any scans, Windows XP, Windows Vista, and Windows 7 users must disable System Restore to allow full scanning of their computers.

Step 2

Identify and terminate files detected as TROJ_AGENT.BCNK

1. Windows Task Manager may not display all running processes. In this case, please use a third-party process viewer, preferably Process Explorer, to terminate the malware/grayware/spyware file. You may download the said tool here.
2. If the detected file is displayed in either Windows Task Manager or Process Explorer but you cannot delete it, restart your computer in safe mode. To do this, refer to this link for the complete steps.
3. If the detected file is not displayed in either Windows Task Manager or Process Explorer, continue doing the next steps.

Step 3

Delete the Scheduled Tasks added by this malware/grayware

To delete the added Scheduled Task file:

1. Open the Windows Scheduled Tasks. To do this:
   
   • On Windows 2000, XP, and Server 2003:
     Click on Start>Programs>Accessories>System Tools>Scheduled Tasks
   • On Windows Vista and 7:
     Click Start>All Programs>Accessories>System Tools>Task Scheduler
2. Double-click on a .JOB file.
3. Check if the malware path and file name exists in the job file. To do this:
   
   • On Windows 2000, XP, and Server 2003:
     Check the value in the Run field
   • On Windows Vista and 7:
     Find the malware path and file name in the Details column of the Action tab
4. If the above conditions are true, select the .JOB file then press SHIFT+DELETE to permanently delete the file.
5. Repeat the steps above for the remaining .JOB files.

Step 4

Delete this registry value

Important: Editing the Windows Registry incorrectly can lead to irreversible system malfunction. Please do this step only if you know how or you can ask assistance from your system administrator. Else, check this Microsoft article first before modifying your computer's registry.

• In HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\3
  • 2500 = "3"
    
• In HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main
  • DisableScriptDebuggerIE = "yes"
    
• In HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main
  • Error Dlg Displayed On Every Error = "no"
    
• In HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main
  • NoProtectedModeBanner = "1"
    
• In HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Schedule
  • AtTaskMaxHours = "48"
    

Step 5

Scan your computer with your Trend Micro product to delete files detected as TROJ_AGENT.BCNK. If the detected files have already been cleaned, deleted, or quarantined by your Trend Micro product, no further step is required. You may opt to simply delete the quarantined files. Please check this Knowledge Base page for more information.