Backdoor.Win64.SHADOWPAD.AH

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC.
3. View the list of all running programs. To do this:
   • For Windows 7 and Server 2008 (R2) users, click the Processes tab.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, click the Details tab.
4. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
5. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
6. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
7. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
8. Close Task Manager.

Disabling a Malware Service

To disable a service:

1. Open a command prompt window:
   » For Windows 7 and Windows 2008 (R2) users, click the Start button, type cmd in the Search input field, and press Enter.
   » For Windows 8, Windows 8.1 and Windows Server 2012 (R2) users, right-click on the lower-left corner of the screen,click Command Prompt.
   » For Windows 10 users, right-click on the lower-left corner of the screen,click Run, type cmd in the text box provided, and press Enter.
2. At the command prompt, type the following:
   NET STOP  
   • ipv6hlpsvc
3. Press Enter. A message should indicate that the service has been stopped successfully.
4. Close the command prompt window.

To delete the registry value this malware/grayware created:

1. Open Registry Editor.
   » For Windows 7 and Windows Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2) users, right-click on the lower-left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   ipv6hlpsvc = %Windows%\Temp%\IPv6Mgr.exe
4. Close Registry Editor.

To delete the registry key this malware/grayware created:

1. Open Registry Editor.
   » For Windows 7 and Windows Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2) users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>{Random Characters}
3. Still in the left panel, locate and delete the key:
   {Random Characters} = {hex values}
4. Close Registry Editor.

To delete malware/grayware files:

For Windows 7 and Server 2008 (R2), 8, 8.1, 10, and Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows 7 and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, 10, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %Windows%\Logs\DPX\setpend.txt
   • %System Root%\Users\Public\Downloads\Trendupdate.exe
   • %Windows%\Temp\IPv6Mgr.exe
   • %Windows%\Temp\mscoree.dll detected as Backdoor.Win64.SHADOWPAD.SM
3. Once located, select the file then press SHIFT+DELETE to delete it.
4. Repeat the said steps for all files listed.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7 and Server 2008 (R2).