TROJ_DLOAD.QWK

Step 1
Remove malware files dropped/downloaded by TROJ_DLOAD.QWK

 TROJ_QUICKTM.A

Step 2
Identify and terminate files detected as TROJ_DLOAD.QWK

1. For Windows 98 and ME users, Windows Task Manager may not display all running processes. In this case, please use a third-party process viewer, preferably Process Explorer, to terminate the malware/grayware/spyware file. You may download the said tool here.
2. If the detected file is displayed in either Windows Task Manager or Process Explorer but you cannot delete it, restart your computer in safe mode. To do this, refer to this link for the complete steps.
3. If the detected file is not displayed in either Windows Task Manager or Process Explorer, continue doing the next steps.

Step 3
Delete this registry key This step allows you to delete the registry key this malware/grayware/spyware added in the Windows registry.

Important: Editing the Windows Registry incorrectly can lead to irreversible system malfunction. Please do this step only if you know how or you can ask assistance from your system administrator. Else, check this Microsoft article first before modifying your computer's registry.

• In HKEY_LOCAL_MACHINE\SOFTWARE
  • RelatedPageInstall
    

To delete the registry key this malware/grayware/spyware created:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE
3. Still in the left panel, locate and delete the key:
   RelatedPageInstall
4. Close Registry Editor.

Step 4
Delete this registry value This step allows you to delete the registry value created by the malware.

Important: Editing the Windows Registry incorrectly can lead to irreversible system malfunction. Please do this step only if you know how or you can ask assistance from your system administrator. Else, check this Microsoft article first before modifying your computer's registry.

• In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
  • Bar = {malware path and filename}.exe
    

To delete the registry value this malware created:

1. Open Registry Editor. To do this, click Start>Run, type regedit in the text box provided, then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   Bar = {malware path and filename}.exe
4. Close Registry Editor.

Step 5
Scan your computer with your Trend Micro product to delete files detected as TROJ_DLOAD.QWK If the detected files have already been cleaned, deleted, or quarantined by your Trend Micro product, no further step is required. You may opt to simply delete the quarantined files. Please check this Knowledge Base page for more information.