TROJ_PROAGENT.C

To restart in Safe Mode:

• For Windows 2000 users

1. Restart your computer.
2. Press F8 when you see the Starting Windows bar at the bottom of the screen.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows XP users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Windows Advanced Options menu does not appear, try restarting then pressing F8 several times when the POST screen appears.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows Server 2003 users

1. Restart your computer.
2. Press F8 after Windows starts up. If the Windows Advanced Options menu does not appear, try restarting again and pressing F8 several times afterward.
3. On the Windows Advanced Option menu, use the arrow keys to select Safe Mode then press Enter.

To delete the registry key this malware/grayware created:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>NirSoft
3. Still in the left panel, locate and delete the key:
   MailPassView
4. Again Still in the left panel, locate and delete the key:
   MessenPass
5. In the left panel, double-click the following:
   HKEY_CURRENT_USER>SOFTWARE>mirabilis>icq
6. Still in the left panel, locate and delete the key:
   NewOwners
7. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE
8. Still in the left panel, locate and delete the key:
   Miranda
9. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>mirabilis>icq
10. Still in the left panel, locate and delete the key:
    DefaultPrefs
11. Again Still in the left panel, locate and delete the key:
    DefaultPrefs
12. In the left panel, double-click the following:
    HKEY_CURRENT_USER>SOFTWARE>RIT
13. Still in the left panel, locate and delete the key:
    The Bat!
14. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Uninstall
15. Still in the left panel, locate and delete the key:
    Trillian
16. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Far>Plugins>FTP
17. Still in the left panel, locate and delete the key:
    Hosts
18. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Ghisler
19. Still in the left panel, locate and delete the key:
    Windows Commander
20. Again Still in the left panel, locate and delete the key:
    Total Commander
21. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>Software>Ghisler
22. Still in the left panel, locate and delete the key:
    Windows Commander
23. Again Still in the left panel, locate and delete the key:
    Total Commander
24. Again Still in the left panel, locate and delete the key:
    &RQ
25. Close Registry Editor.

To delete the registry value this malware/grayware created:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   qservices = "%Windows%\qservice.exe"
4. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows
5. In the right panel, locate and delete the entry:
   pVer = "c8"
6. Again In the right panel, locate and delete the entry:
   qservices = "qservices"
7. Again In the right panel, locate and delete the entry:
   pPid = "788"
8. Close Registry Editor.

To delete malware/grayware component files:

1. Search for the following files:
   
   • %User Temp%\1.exe
   • %User Temp%\Betfair Trader.exe
   • %User Profile%\Betfair Trader\Registry.rw.tvr.lck.BRIAN-15CCAD32E.ffffffff678
   • %User Profile%\Betfair Trader\Registry.tlog.cache
   • %Windows%\services.dll
   • %System%\drivers\KeenSense.sys
   • %System%\drivers\ksdevice.sys
   • %System%\HookApi.dll
   • %Windows%\JiurlPortHide.sys
   • %Windows%\kurlmon.dll
   • %System%\agnt_fps.exe
   • %System%\agnt_mps.exe
   • %System%\agnt_msn.exe
   • %System%\agnt_pnc.exe
   • agnt_fps.dat
   • agnt_mps.dat
   • agnt_msn.dat
   • _pnc.dat
   • %User Temp%\ie1D18.tmp
   • %Windows%\qservice.exe
   • %User Profile%\Betfair Trader\Registry.rw.tvr.transact
   
   Note: To do a search for the following files, right-click Start then click Search... or Find..., depending on the version of Windows you are running. For each file to be deleted, type its file name in the Named input box. In the Look In drop-down list, select My Computer, then press Enter.
2. Once located, select the file then press SHIFT+DELETE to permanently delete the file.
3. Repeat the said steps for all files listed.

To delete malware/grayware folders:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
   
   • %System Root%\DOCUME~1
   • %System Root%\DOCUME~1\ADMINI~1
   • %User Profile%\LOCALS~1
   • %Application Data%\Thinstall\Cache
   • %Application Data%\Thinstall
   • %User Profile%\Thinstall\Betfair Trader
   • %User Profile%\Application Data\Thinstall
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the folder then press SHIFT+DELETE to permanently delete the folder.
5. Repeat the said steps for all folders listed.