PUA.Win32.ClientInstall.A

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC.
3. View the list of all running programs. To do this:
   • For Windows 7 and Server 2008 (R2) users, click the Processes tab.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, click the Details tab.
4. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
5. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
6. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
7. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
8. Close Task Manager.

To enable Registry Editor, Task Manager, and Folder options:

1. Open Notepad. To do this:
   
   • For Windows 7 and Server 2008 (R2) users:
     Click start. Type Notepad, then press Enter.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users:
     Right-click on the lower-left corner of the screen. Click Run. Type Notepad in the input field, then press Enter.
2. Copy and paste the following script:
   On Error Resume Next Set shl = WScript.CreateObject(""WScript.Shell"") shl.RegDelete ""HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools"" shl.RegDelete ""HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools"" shl.RegDelete ""HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr"" shl.RegDelete ""HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr"" shl.RegDelete ""HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoFolderOptions"" shl.RegDelete ""HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoFolderOptions""
3. Save this file as C:\RESTORE.VBS.
4. Run C:\RESTORE.VBS by double-clicking on the file.
5. Click Yes at the prompt of the message box to execute the .VBS file.

To enable Registry Editor, Task Manager, and Folder options:

1. Open Notepad. To do this:
   
   • For Windows 7 and Server 2008 (R2) users:
     Click start. Type Notepad, then press Enter.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users:
     Right-click on the lower-left corner of the screen. Click Run. Type Notepad in the input field, then press Enter.
2. Copy and paste the following script:
   On Error Resume Next Set shl = WScript.CreateObject(""WScript.Shell"") shl.RegDelete ""HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools"" shl.RegDelete ""HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools"" shl.RegDelete ""HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr"" shl.RegDelete ""HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr"" shl.RegDelete ""HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoFolderOptions"" shl.RegDelete ""HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoFolderOptions""
3. Save this file as C:\RESTORE.VBS.
4. Run C:\RESTORE.VBS by double-clicking on the file.
5. Click Yes at the prompt of the message box to execute the .VBS file.

To delete the registry value this malware/grayware created:

1. Open Registry Editor.
   » For Windows 7 and Windows Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2) users, right-click on the lower-left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>services>Paramter
3. In the right panel, locate and delete the entry:
   NewInstalled = "1"
4. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>services>USBSTOR
5. In the right panel, locate and delete the entry:
   CheckFlag = "1"
6. Again In the right panel, locate and delete the entry:
   Stop = "1"
7. Again In the right panel, locate and delete the entry:
   Del = "1"
8. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Wow6432Node>Microsoft>Windows>CurrentVersion>Uninstall>USSEClient
9. In the right panel, locate and delete the entry:
   DisplayName = "USSE Client"
10. Again In the right panel, locate and delete the entry:
    UninstallString = "%Windows%\SysWOW64\4097\uscuninstall.exe"
11. Again In the right panel, locate and delete the entry:
    DisplayVersion = "V5"
12. Again In the right panel, locate and delete the entry:
    URLInfoAbout = "http://www.{BLOCKED}p.com"
13. Again In the right panel, locate and delete the entry:
    Publisher = "{random characters}"
14. Again In the right panel, locate and delete the entry:
    NSIS:StartMenuDir = "USB Security Storage Expert(USSE)\Client"
15. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Wow6432Node>Effsoft>USSEClient
16. In the right panel, locate and delete the entry:
    (Default) = "%Windows%\SysWOW64\4097"
17. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>AppID>{F131C1FE-0C74-42FF-8844-8FD0C91ED8F4}
18. In the right panel, locate and delete the entry:
    (Default) = "FileOpHelper"
19. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>AppID>FileOpHelper.DLL
20. In the right panel, locate and delete the entry:
    AppID = "{F131C1FE-0C74-42FF-8844-8FD0C91ED8F4}"
21. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>FileOpHelper.FileOpHookStarter.1
22. In the right panel, locate and delete the entry:
    (Default) = "FileOpHookStarter Class"
23. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>FileOpHelper.FileOpHookStarter.1>CLSID
24. In the right panel, locate and delete the entry:
    (Default) = "{D31C7A37-5D78-4BCE-80E4-38721AE1A5A2}"
25. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>FileOpHelper.FileOpHookStarter
26. In the right panel, locate and delete the entry:
    (Default) = "FileOpHookStarter Class"
27. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>FileOpHelper.FileOpHookStarter>CLSID
28. In the right panel, locate and delete the entry:
    (Default) = "{D31C7A37-5D78-4BCE-80E4-38721AE1A5A2}"
29. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>FileOpHelper.FileOpHookStarter>CurVer
30. In the right panel, locate and delete the entry:
    (Default) = "FileOpHelper.FileOpHookStarter.1"
31. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{D31C7A37-5D78-4BCE-80E4-38721AE1A5A2}
32. In the right panel, locate and delete the entry:
    (Default) = "FileOpHookStarter Class"
33. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{D31C7A37-5D78-4BCE-80E4-38721AE1A5A2}>ProgID
34. In the right panel, locate and delete the entry:
    (Default) = "FileOpHelper.FileOpHookStarter.1"
35. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{D31C7A37-5D78-4BCE-80E4-38721AE1A5A2}>VersionIndependentProgID
36. In the right panel, locate and delete the entry:
    (Default) = "FileOpHelper.FileOpHookStarter"
37. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{D31C7A37-5D78-4BCE-80E4-38721AE1A5A2}>InprocServer32
38. In the right panel, locate and delete the entry:
    (Default) = "%Windows%\SysWOW64\FileOpHelper.dll"
39. Again In the right panel, locate and delete the entry:
    ThreadingModel = "Apartment"
40. Again In the right panel, locate and delete the entry:
    AppID = "{F131C1FE-0C74-42FF-8844-8FD0C91ED8F4}"
41. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>CLSID>{D31C7A37-5D78-4BCE-80E4-38721AE1A5A2}>TypeLib
42. In the right panel, locate and delete the entry:
    (Default) = "{26DE377D-89EF-41DE-B4AF-F28852F66B4C}"
43. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Wow6432Node>Microsoft>Windows>CurrentVersion>explorer>ShellIconOverlayIdentifiers>Files
44. In the right panel, locate and delete the entry:
    (Default) = "{D31C7A37-5D78-4BCE-80E4-38721AE1A5A2}"
45. Again In the right panel, locate and delete the entry:
    Stop = "0"
46. Again In the right panel, locate and delete the entry:
    Del = "0"
47. Again In the right panel, locate and delete the entry:
    CheckFlag = "0"
48. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>services>USBSTFI
49. In the right panel, locate and delete the entry:
    ErrorControl = "1"
50. Again In the right panel, locate and delete the entry:
    Start = "3"
51. Again In the right panel, locate and delete the entry:
    Type = "1"
52. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Control>CLASS>{36FC9E60-C465-11CF-8056-444553540000}
53. In the right panel, locate and delete the entry:
    LowerFilters = "\x00"
54. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Control>CLASS>{25DBCE51-6C8F-4A72-8A6D-B54C2B4FC835}
55. In the right panel, locate and delete the entry:
    LowerFilters = "\x00"
56. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>services>cdromf
57. In the right panel, locate and delete the entry:
    ErrorControl = "1"
58. Again In the right panel, locate and delete the entry:
    Start = "3"
59. Again In the right panel, locate and delete the entry:
    Type = "1"
60. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Control>CLASS>{4D36E965-E325-11CE-BFC1-08002BE10318}
61. In the right panel, locate and delete the entry:
    LowerFilters = "\x00"
62. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Policies>Explorer
63. In the right panel, locate and delete the entry:
    NoCDBurning = "1"
64. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Wow6432Node>Microsoft>Windows>CurrentVersion>Run
65. In the right panel, locate and delete the entry:
    USSEClientTray = "%Windows%\SysWOW64\4097\USSEPE.exe HIDE"
66. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{8EFC8718-DC7A-4503-8482-3D00D00328CB}
67. In the right panel, locate and delete the entry:
    (Default) = "IFileOpHookStarter"
68. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{8EFC8718-DC7A-4503-8482-3D00D00328CB}>ProxyStubClsid32
69. In the right panel, locate and delete the entry:
    (Default) = "{00020424-0000-0000-C000-000000000046}"
70. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{8EFC8718-DC7A-4503-8482-3D00D00328CB}>TypeLib
71. In the right panel, locate and delete the entry:
    (Default) = "{26DE377D-89EF-41DE-B4AF-F28852F66B4C}"
72. Again In the right panel, locate and delete the entry:
    Version = "1.0"
73. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>services>effcrypt
74. In the right panel, locate and delete the entry:
    Type = "1"
75. Again In the right panel, locate and delete the entry:
    Start = "3"
76. Again In the right panel, locate and delete the entry:
    ErrorControl = "1"
77. Again In the right panel, locate and delete the entry:
    DisplayName = "effcrypt"
78. Again In the right panel, locate and delete the entry:
    WOW64 = "1"
79. Again In the right panel, locate and delete the entry:
    ID-P = "a0a59a6e34358581cbcc721b83e77b7710001"
80. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>effcrypt
81. In the right panel, locate and delete the entry:
    DisplayName = "effcrypt"
82. Again In the right panel, locate and delete the entry:
    Start = "SERVICE_DEMAND_START"
83. Close Registry Editor.

To restore registry values this malware/grayware modified:

1. Open Registry Editor. To do this:
   
   • On Windows 7 and Server 2008 (R2):
     Click the Start button, type REGEDIT in the Search input field then press Enter.
   • On Windows 8, 8.1, 10, and Server 2012 (R2):
     Right-click on the lower left corner of the screen and click Run, type REGEDIT in the Run input field, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Control>SESSION MANAGER>Environment
3. In the right panel, locate the registry value:
   PATH = "{random characters}"
4. Right-click on the value name and choose Modify. Change the value data of this entry to:
   PATH = "{random values}"
5. Close Registry Editor.

To manually delete a malware/grayware file from an affected system:

•For Windows 7, Windows Server 2008 (R2), Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows 7 and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, right-click on the lower-left corner of the screen,then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %Windows%\SysWOW64\4097\settings.ini
   • %Windows%\SysWOW64\4097\HWContrl64.dll
   • %Windows%\SysWOW64\4097\eservices.exe.new
   • %System%\autheninfoset.cfg
   • %Windows%\SysWOW64\4097\Res\ClientUI login page.bmp
   • %Windows%\SysWOW64\4097\langxmls\Sample Chinese.lng.xml
   • %Windows%\SysWOW64\4097\langxmls\English.lng.xml
   • %Windows%\SysWOW64\4097\USSEPE.exe
   • %Windows%\SysWOW64\4097\common.dll
   • %Windows%\SysWOW64\4097\Styles\Office2007.cjstyles
   • %Windows%\SysWOW64\4097\uscuninstall.exe
   • %Windows%\SysWOW64\4097\Open.exe
   • %System%\drivers\a347scsi.sys.bak
   • %Windows%\SysWOW64\4097\Sqlite3.dll.new
   • %User Temp%\USSEClientInstall\origSetup.exe
   • %Windows%\SysWOW64\4097\langxmls\Tradition Chinese.lng.xml
   • %Windows%\SysWOW64\4097\log\client.log
   • %Windows%\SysWOW64\FilesystemExtHook64.dll.new
   • %Windows%\SysWOW64\4097\updater.exe.new
   • %Windows%\SysWOW64\GdiPlus.dll
   • %Windows%\SysWOW64\4097\USSEPE.exe.new
   • %Windows%\SysWOW64\4097\Res\Client_welcome_bg.bmp
   • %Windows%\SysWOW64\4097\LiteUnzip.dll
   • %Windows%\SysWOW64\4097\ClientNetCfg.ini
   • %System%\drivers\a347bus.sys.bak
   • %Windows%\SysWOW64\xmllite.dll
   • %System%\drivers\sptd.sys.bak
   • %Windows%\SysWOW64\4097\langxmls\Japanese.lng.xml
   • %Windows%\SysWOW64\4097\effsoftCrashRpt.dll
   • %User Temp%\OpenFWPort.vbs
   • %Windows%\SysWOW64\4097\DrvInterface.dll
   • %Windows%\SysWOW64\4097\LiteZip.dll
   • %Windows%\SysWOW64\4097\StartupAppOrService.exe
   • %Windows%\SysWOW64\FilesystemExtHook64.dll
   • %Windows%\SysWOW64\4097\taskmgr.exe
   • %Windows%\SysWOW64\4097\service.dll
   • %Windows%\SysWOW64\4097\usseDriver64.sys
   • %Windows%\SysWOW64\4097\service.dll.new
   • %Windows%\SysWOW64\4097\usseDriver32.sys
   • %Windows%\SysWOW64\4097\eServices64.exe
   • %Windows%\SysWOW64\4097\updater.exe
   • %Windows%\SysWOW64\4097\eservices.exe
   • %User Temp%\USSEClientInstall\SilentCfg.ini
   • %User Temp%\USSEClientInstall\ClientNetCfg.ini
   • %Windows%\SysWOW64\FileOpHelper.dll
   • %Windows%\SysWOW64\FileOpHelper.dll.new
   • %Windows%\SysWOW64\4097\Sqlite3.dll
   • %Windows%\SysWOW64\4097\InstallClient.bat
   • %Windows%\SysWOW64\FilesystemExtHook.dll
   • %Windows%\SysWOW64\4097\dbghelp.dll
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\USB Security Storage Expert(USSE)\Client\xe5\x8d\xb8\xe8\xbd\xbd.lnk
   • %Windows%\SysWOW64\FilesystemExtHook.dll.new
   • %Windows%\SysWOW64\4097\AppOrServicesCfg.ini
   • %Windows%\SysWOW64\4097\DrvInterface.dll.new
   • %Windows%\SysWOW64\4097\UsseCryptDisk.exe
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7 and Windows Server 2008 (R2).

To delete malware/grayware/spyware folders:

For Windows 7, Windows Server 2008 (R2), Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows 7 and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, right-click on the lower-left corner of the screen,then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %Windows%\SysWOW64\4097\log
   • %Windows%\SysWOW64\4097\Res
   • %User Temp%\USSEClientInstall
   • %Windows%\SysWOW64\4097
   • %Windows%\SysWOW64\4097\langxmls
   • %Windows%\SysWOW64\4097\EndPorcessVbs
   • %Windows%\SysWOW64\4097\Styles
3. Once located, select the file then press SHIFT+DELETE to permanently delete the folder.
4. Repeat steps 2-3 for the remaining folders:
   • %Windows%\SysWOW64\4097\log
   • %Windows%\SysWOW64\4097\Res
   • %User Temp%\USSEClientInstall
   • %Windows%\SysWOW64\4097
   • %Windows%\SysWOW64\4097\langxmls
   • %Windows%\SysWOW64\4097\EndPorcessVbs
   • %Windows%\SysWOW64\4097\Styles
   *Note: Read the following Microsoft page if these steps do not work on Windows 7 and Server 2008 (R2).