ADWARE_ALEXA

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager.
   • For Windows 2000, XP, and Server 2003, Vista, and 7 users, press
   CTRL+SHIFT+ESC, then click the Processes tab.
3. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
4. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
5. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
6. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
7. Close Task Manager.

To uninstall the grayware process:

1. Click Start>Settings>Control Panel.
2. Double-click on Add/Remove Programs.
3. In the displayed list, choose the following program:
   The Privacy Guard
4. Click on Change/Remove.
5. Follow the instructions on the dialog box that appears.
6. Close the Add/Remove Programs window, and the Control Panel window.

To delete registry keys this malware/grayware created:

1. Open Registry Editor. To do this, click Start>Run, type regedit in the text box provided, then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CLASSES_ROOT>CLSID
3. Still in the left panel, locate and delete the key:
   {random}
4. Close Registry Editor.

To delete the malware/grayware folder:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
   
   • %Start Menu%\Programs\The Privacy Guard
   • %Program Files%\The Privacy Guard
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the folder then press SHIFT+DELETE to permanently delete the folder.

To manually delete a malware/grayware file from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the left panel, click All Files.
3. In the Named input box, type the following:
   
   • %Application Data%\Mozilla\Firefox\Profiles\4wwmjcqo.default\user.js
4. In the Look In drop-down list, select My Computer then press Enter.
5. Once located, select the file then press SHIFT+DELETE to delete it.

• For Windows Vista and Windows 7 users:

1. Click Start>Computer.
2. In the Search input box, type the following:
   
   • %Application Data%\Mozilla\Firefox\Profiles\4wwmjcqo.default\user.js
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.