RANSOM_HIDDENTEARSHADOW.A

To terminate the malware/grayware process:

1. Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC.
2. View the list of all running programs. To do this:
   • For Windows 2000, XP, Server 2003, Vista, 7, and Server 2008 users, click the Processes tab.
   • For Windows 8, 8.1, and Server 2012 users, click the Details tab.
3. In the list of running programs, locate the process:
   
   • ticket.pdf
4. Select the process then press the End Process button.
5. To check if the malware/grayware process/es has/have been terminated, close Windows Task Manager then open it again.
6. Close Windows Task Manager.

To manually delete a malware/grayware file from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the File name* input box, type the following:
    
   • C:\Users\{UserName}\Desktop\CRYPT0_SHAD0W.txt
   • {malware directory}\adobe.txt
   • C:\Users\{UserName}\PRIVATE_PASSWORD_INCOMPLETE.txt
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).

• For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
    
   • C:\Users\{UserName}\Desktop\CRYPT0_SHAD0W.txt
   • {malware directory}\adobe.txt
   • C:\Users\{UserName}\PRIVATE_PASSWORD_INCOMPLETE.txt
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.