TSPY_QQROB.GR

To restart in Safe Mode:

• For Windows 2000 users

1. Restart your computer.
2. Press F8 when you see the Starting Windows bar at the bottom of the screen.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows XP users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Windows Advanced Options menu does not appear, try restarting then pressing F8 several times when the POST screen appears.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows Server 2003 users

1. Restart your computer.
2. Press F8 after Windows starts up. If the Windows Advanced Options menu does not appear, try restarting again and pressing F8 several times afterward.
3. On the Windows Advanced Option menu, use the arrow keys to select Safe Mode then press Enter.

To delete the registry key this malware/grayware created:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services
3. Still in the left panel, locate and delete the key:
   RsRavMon
4. Again Still in the left panel, locate and delete the key:
   RsCCenter
5. Again Still in the left panel, locate and delete the key:
   kavsvc
6. Again Still in the left panel, locate and delete the key:
   KVSrvXP
7. Again Still in the left panel, locate and delete the key:
   KPfwSvc
8. Again Still in the left panel, locate and delete the key:
   KWatchSvc
9. Again Still in the left panel, locate and delete the key:
   SNDSrvc
10. Again Still in the left panel, locate and delete the key:
    ccProxy
11. Again Still in the left panel, locate and delete the key:
    ccEvtMgr
12. Again Still in the left panel, locate and delete the key:
    ccSetMgr
13. Again Still in the left panel, locate and delete the key:
    SPBBCSvc
14. Again Still in the left panel, locate and delete the key:
    Symantec Core LC
15. Again Still in the left panel, locate and delete the key:
    navapsvc
16. Again Still in the left panel, locate and delete the key:
    NPFMntor
17. Again Still in the left panel, locate and delete the key:
    MskService
18. Again Still in the left panel, locate and delete the key:
    FireSvc
19. Again Still in the left panel, locate and delete the key:
    McShield
20. Again Still in the left panel, locate and delete the key:
    McTaskManager
21. Again Still in the left panel, locate and delete the key:
    McAfeeFramework
22. Close Registry Editor.

To delete the registry value this malware/grayware created:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   NTdhcp = "%System%\NTdhcp.exe"
4. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>RsRavMon
5. In the right panel, locate and delete the entry:
   Start = "4"
6. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>RsCCenter
7. In the right panel, locate and delete the entry:
   Start = "4"
8. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>kavsvc
9. In the right panel, locate and delete the entry:
   Start = "4"
10. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>KVSrvXP
11. In the right panel, locate and delete the entry:
    Start = "4"
12. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>KPfwSvc
13. In the right panel, locate and delete the entry:
    Start = "4"
14. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>KWatchSvc
15. In the right panel, locate and delete the entry:
    Start = "4"
16. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>SNDSrvc
17. In the right panel, locate and delete the entry:
    Start = "4"
18. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>ccProxy
19. In the right panel, locate and delete the entry:
    Start = "4"
20. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>ccEvtMgr
21. In the right panel, locate and delete the entry:
    Start = "4"
22. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>ccSetMgr
23. In the right panel, locate and delete the entry:
    Start = "4"
24. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>SPBBCSvc
25. In the right panel, locate and delete the entry:
    Start = "4"
26. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>Symantec Core LC
27. In the right panel, locate and delete the entry:
    Start = "4"
28. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>navapsvc
29. In the right panel, locate and delete the entry:
    Start = "4"
30. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>NPFMntor
31. In the right panel, locate and delete the entry:
    Start = "4"
32. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>MskService
33. In the right panel, locate and delete the entry:
    Start = "4"
34. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>FireSvc
35. In the right panel, locate and delete the entry:
    Start = "4"
36. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>McShield
37. In the right panel, locate and delete the entry:
    Start = "4"
38. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>McTaskManager
39. In the right panel, locate and delete the entry:
    Start = "4"
40. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>McAfeeFramework
41. In the right panel, locate and delete the entry:
    Start = "4"
42. Close Registry Editor.

To restore the registry value this malware/grayware/spyware modified:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>wscsvc
3. In the right panel, locate the registry value:
   Start = "4"
4. Right-click on the value name and choose Modify. Change the value data of this entry to:
   Start = "2"
5. Close Registry Editor.

To delete the malware/grayware/spyware file:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
   
   • %Windows%\Deleteme.bat
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the file then press SHIFT+DELETE to permanently delete the file.