This Trojan Spy arrives as an attachment to email messages spammed by other malware/grayware or malicious users. It arrives on a system as a file dropped by other malware or as a file downloaded unknowingly by users when visiting malicious sites.
It connects to certain websites to send and receive information.
Arrival Details
This Trojan Spy arrives as an attachment to email messages spammed by other malware/grayware or malicious users.
It arrives on a system as a file dropped by other malware or as a file downloaded unknowingly by users when visiting malicious sites.
Installation
This Trojan Spy drops the following component file(s):
- %System%\raserver.exe
- %User Temp%\{Malware File Name}.exe
(Note: %System% is the Windows system folder, where it usually is C:\Windows\System32 on all Windows operating system versions.. %User Temp% is the current user's Temp folder, which is usually C:\Documents and Settings\{user name}\Local Settings\Temp on Windows 2000, XP, and Server 2003, or C:\Users\{user name}\AppData\Local\Temp on Windows Vista, 7, and 8.)
It adds the following processes:
- %System%\raserver.exe "{File Directory}\{Malware Filename}.exe"
(Note: %System% is the Windows system folder, where it usually is C:\Windows\System32 on all Windows operating system versions.)
It injects codes into the following process(es):
Information Theft
This Trojan Spy gathers the following data:
- Computer Username
- OS version
- Device Drivers
- Page Files
- Process Modules
- Running Processes
- Process Memory Information
Other Details
This Trojan Spy connects to the following website to send and receive information:
- {BLOCKED}.{BLOCKED}.131.72
- {BLOCKED}.{BLOCKED}.163.144
- {BLOCKED}.{BLOCKED}.78.9
- {BLOCKED}.{BLOCKED}.15.119
Step 1
Before doing any scans, Windows XP, Windows Vista, and Windows 7 users must disable System Restore to allow full scanning of their computers.
Step 2
Restart in Safe Mode
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To restart in Safe Mode:
• For Windows 2000 users
- Restart your computer.
- Press F8 when you see the Starting Windows bar at the bottom of the screen.
- Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.
• For Windows XP users
- Restart your computer.
- Press F8 after the Power-On Self Test (POST) routine is done. If the Windows Advanced Options menu does not appear, try restarting then pressing F8 several times when the POST screen appears.
- Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.
• For Windows Server 2003 users
- Restart your computer.
- Press F8 after Windows starts up. If the Windows Advanced Options menu does not appear, try restarting again and pressing F8 several times afterward.
- On the Windows Advanced Option menu, use the arrow keys to select Safe Mode then press Enter.
• For Windows Vista, Windows 7, and Windows Server 2008 users
- Restart your computer.
- Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
- On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.
• For Windows 8, Windows 8.1, and Windows Server 2012 users
- Access the Charms bar by moving your mouse pointer to the upper right corner of the screen.
- Move your mouse pointer down and click Settings>Change your PC Settings.
- In the left panel, click General.
- In the right panel, scroll down to the bottom to find the Advanced startup section, then click the Restart now button and wait for the system to restart.
- In the Advanced Startup menu, click Troubleshoot>Advanced Options>Startup Settings>Restart and wait for the system to restart.
- In the Startup Settings menu, press 4 to enable safe mode.
Step 3
Identify and terminate files detected as TrojanSpy.Win32.DRIDEX.THAOABAH
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- Windows Task Manager may not display all running processes. In this case, please use a third-party process viewer, preferably Process Explorer, to terminate the malware/grayware/spyware file. You may download the said tool here.
- If the detected file is displayed in either Windows Task Manager or Process Explorer but you cannot delete it, restart your computer in safe mode. To do this, refer to this link for the complete steps.
- If the detected file is not displayed in either Windows Task Manager or Process Explorer, continue doing the next steps.
To terminate the malware/grayware/spyware process:
- Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
- Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC.
- View the list of all running programs. To do this:
• For Windows 2000, XP, Server 2003, Vista, 7 and Server 2008 users, click the Processes tab.
• For Windows 8, 8.1 and Server 2012 users, click the Details tab. - In the list of running programs, locate a malware/grayware/spyware file detected earlier.
- Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
- Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
- To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
- Close Task Manager.
Step 4
Search and delete these files
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There may be some files that are hidden. Please make sure you check the
Search Hidden Files and Folders checkbox in the "More advanced options" option to include all hidden files and folders in the search result.
- %System%\raserver.exe
- %User Temp%\{Malware File Name}.exe
To delete malware/grayware files:
For Windows 2000, Windows XP, and Windows Server 2003:
- Right-click Start then click Search....
- In the File name* input box, type
- %System%\raserver.exe
- %User Temp%\{Malware File Name}.exe
- In the Look In drop-down list, select My Computer then press Enter.
- Once located, select the file then press SHIFT+DELETE to delete it.
- Repeat the said steps for all files listed.
*Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).
For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:
- Open a Windows Explorer window.
- For Windows Vista, 7, and Server 2008 users, click Start>Computer.
- For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
- In the Search Computer/This PC input box, type:
- %System%\raserver.exe
- %User Temp%\{Malware File Name}.exe
- Once located, select the file then press SHIFT+DELETE to delete it.
- Repeat the said steps for all files listed.
*Note: Read the following Microsoft page if these steps do not work on Windows 7.
Step 5
Restart in normal mode and scan your computer with your Trend Micro product for files detected as TrojanSpy.Win32.DRIDEX.THAOABAH. If the detected files have already been cleaned, deleted, or quarantined by your Trend Micro product, no further step is required. You may opt to simply delete the quarantined files. Please check this Knowledge Base page for more information.
