TSPY_EMASEN.GG

To restart in Safe Mode:

• For Windows 2000 users

1. Restart your computer.
2. Press F8 when you see the Starting Windows bar at the bottom of the screen.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows XP users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Windows Advanced Options menu does not appear, try restarting then pressing F8 several times when the POST screen appears.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows Server 2003 users

1. Restart your computer.
2. Press F8 after Windows starts up. If the Windows Advanced Options menu does not appear, try restarting again and pressing F8 several times afterward.
3. On the Windows Advanced Option menu, use the arrow keys to select Safe Mode then press Enter.

• For Windows Vista, Windows 7, and Windows Server 2008 users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
3. On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.

• For Windows 8, Windows 8.1, and Windows Server 2012 users

1. Access the Charms bar by moving your mouse pointer to the upper right corner of the screen.
2. Move your mouse pointer down and click Settings>Change your PC Settings.
3. In the left panel, click General.
4. In the right panel, scroll down to the bottom to find the Advanced startup section, then click the Restart now button and wait for the system to restart.
5. In the Advanced Startup menu, click Troubleshoot>Advanced Options>Startup Settings>Restart and wait for the system to restart.
6. In the Startup Settings menu, press 4 to enable safe mode.

To delete the registry key this malware/grayware created:

1. Open Registry Editor.
   » For Windows 2000, Windows XP, and Windows Server 2003 users, click Start>Run, type regedit in the text box provided, and then press Enter.
   » For Windows Vista, Windows 7, and Windows Server 2008 users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, and Windows Server 2012 users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Adobe>Adobe Acrobat
3. Still in the left panel, locate and delete the key:
   10.0
4. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Adobe>Adobe Synchronizer
5. Still in the left panel, locate and delete the key:
   10.0
6. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>System
7. Still in the left panel, locate and delete the key:
   Acrobatbrokerserverdispatchercpp789
8. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Installer
9. Still in the left panel, locate and delete the key:
   Migrated
10. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0
11. Still in the left panel, locate and delete the key:
    Originals
12. Again Still in the left panel, locate and delete the key:
    AVGeneral
13. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Adobe Synchronizer>10.0
14. Still in the left panel, locate and delete the key:
    Acrobat.com
15. Again Still in the left panel, locate and delete the key:
    Acrobat.com.v2
16. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Adobe Acrobat>10.0
17. Still in the left panel, locate and delete the key:
    DiskCabs
18. Again Still in the left panel, locate and delete the key:
    Collab
19. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab
20. Still in the left panel, locate and delete the key:
    cDocumentCenter
21. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cDocumentCenter
22. Still in the left panel, locate and delete the key:
    cSettings
23. Again Still in the left panel, locate and delete the key:
    cEmailDistribution
24. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cEmailDistribution
25. Still in the left panel, locate and delete the key:
    cSettings
26. Again Still in the left panel, locate and delete the key:
    cInitiationWizardFirstLaunch
27. Again Still in the left panel, locate and delete the key:
    Security
28. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security
29. Still in the left panel, locate and delete the key:
    cHandlers
30. Again Still in the left panel, locate and delete the key:
    cASPKI
31. Again Still in the left panel, locate and delete the key:
    cASPKI
32. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI
33. Still in the left panel, locate and delete the key:
    cCustomCertPrefs
34. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs
35. Still in the left panel, locate and delete the key:
    c290FA7E61053E8763C6055E6333A99EFB83ECACB
36. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c290FA7E61053E8763C6055E6333A99EFB83ECACB
37. Still in the left panel, locate and delete the key:
    cAdobe_OCSPRevChecker
38. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c290FA7E61053E8763C6055E6333A99EFB83ECACB>cAdobe_OCSPRevChecker
39. Still in the left panel, locate and delete the key:
    cAuthorizedResponder
40. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c290FA7E61053E8763C6055E6333A99EFB83ECACB>cAdobe_OCSPRevChecker>cAuthorizedResponder
41. Still in the left panel, locate and delete the key:
    c0
42. Again Still in the left panel, locate and delete the key:
    c312E322E3834302E3131343032312E310000
43. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000
44. Still in the left panel, locate and delete the key:
    cAdobe_ChainBuilder
45. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_ChainBuilder
46. Still in the left panel, locate and delete the key:
    cAcceptablePolicyOIDs
47. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs
48. Still in the left panel, locate and delete the key:
    c0
49. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c0
50. Still in the left panel, locate and delete the key:
    cValue
51. Again Still in the left panel, locate and delete the key:
    c1
52. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c1
53. Still in the left panel, locate and delete the key:
    cValue
54. Again Still in the left panel, locate and delete the key:
    cAdobe_OCSPRevChecker
55. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker
56. Still in the left panel, locate and delete the key:
    cAuthorizedResponder
57. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cAuthorizedResponder
58. Still in the left panel, locate and delete the key:
    c0
59. Again Still in the left panel, locate and delete the key:
    cSendNonce
60. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cSendNonce
61. Still in the left panel, locate and delete the key:
    c0
62. Again Still in the left panel, locate and delete the key:
    cSignCertOID
63. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cSignCertOID
64. Still in the left panel, locate and delete the key:
    c0
65. Again Still in the left panel, locate and delete the key:
    cSignRequest
66. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cSignRequest
67. Still in the left panel, locate and delete the key:
    c0
68. Again Still in the left panel, locate and delete the key:
    cURLToConsult
69. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cURLToConsult
70. Still in the left panel, locate and delete the key:
    c0
71. Again Still in the left panel, locate and delete the key:
    c312E322E3834302E3131343032312E312E312E310000
72. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000
73. Still in the left panel, locate and delete the key:
    cAdobe_ChainBuilder
74. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_ChainBuilder
75. Still in the left panel, locate and delete the key:
    cAcceptablePolicyOIDs
76. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs
77. Still in the left panel, locate and delete the key:
    c0
78. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c0
79. Still in the left panel, locate and delete the key:
    cValue
80. Again Still in the left panel, locate and delete the key:
    c1
81. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c1
82. Still in the left panel, locate and delete the key:
    cValue
83. Again Still in the left panel, locate and delete the key:
    cAdobe_OCSPRevChecker
84. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker
85. Still in the left panel, locate and delete the key:
    cAuthorizedResponder
86. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cAuthorizedResponder
87. Still in the left panel, locate and delete the key:
    c0
88. Again Still in the left panel, locate and delete the key:
    cSendNonce
89. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cSendNonce
90. Still in the left panel, locate and delete the key:
    c0
91. Again Still in the left panel, locate and delete the key:
    cSignCertOID
92. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cSignCertOID
93. Still in the left panel, locate and delete the key:
    c0
94. Again Still in the left panel, locate and delete the key:
    cSignRequest
95. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cSignRequest
96. Still in the left panel, locate and delete the key:
    c0
97. Again Still in the left panel, locate and delete the key:
    cURLToConsult
98. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cURLToConsult
99. Still in the left panel, locate and delete the key:
    c0
100. Again Still in the left panel, locate and delete the key:
     c312E332E33362E382E312E310000
101. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000
102. Still in the left panel, locate and delete the key:
     cAdobe_CRLRevChecker
103. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_CRLRevChecker
104. Still in the left panel, locate and delete the key:
     cRequireAKI
105. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_CRLRevChecker>cRequireAKI
106. Still in the left panel, locate and delete the key:
     c0
107. Again Still in the left panel, locate and delete the key:
     cAdobe_ChainBuilder
108. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_ChainBuilder
109. Still in the left panel, locate and delete the key:
     cAllowCAToIssueAC
110. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_ChainBuilder>cAllowCAToIssueAC
111. Still in the left panel, locate and delete the key:
     c0
112. Again Still in the left panel, locate and delete the key:
     cCheckCABasicConstraints
113. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_ChainBuilder>cCheckCABasicConstraints
114. Still in the left panel, locate and delete the key:
     c0
115. Again Still in the left panel, locate and delete the key:
     cAdobe_OCSPRevChecker
116. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_OCSPRevChecker
117. Still in the left panel, locate and delete the key:
     cAllowOCSPNoCheck
118. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_OCSPRevChecker>cAllowOCSPNoCheck
119. Still in the left panel, locate and delete the key:
     c0
120. Again Still in the left panel, locate and delete the key:
     cRequireOCSPCertHash
121. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_OCSPRevChecker>cRequireOCSPCertHash
122. Still in the left panel, locate and delete the key:
     c0
123. Again Still in the left panel, locate and delete the key:
     cAdobe_Validation
124. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_Validation
125. Still in the left panel, locate and delete the key:
     cValidityModel
126. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_Validation>cValidityModel
127. Still in the left panel, locate and delete the key:
     c0
128. Again Still in the left panel, locate and delete the key:
     cPPKHandler
129. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Microsoft>SystemCertificates
130. Still in the left panel, locate and delete the key:
     ADDRESSBOOK
131. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Microsoft>SystemCertificates>ADDRESSBOOK
132. Still in the left panel, locate and delete the key:
     CRLs
133. Again Still in the left panel, locate and delete the key:
     CTLs
134. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>Software>Adobe>Acrobat Reader>10.0
135. Still in the left panel, locate and delete the key:
     AdobeViewer
136. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Tracing>Microsoft
137. Still in the left panel, locate and delete the key:
     BITS
138. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Tracing>Microsoft>BITS
139. Still in the left panel, locate and delete the key:
     CtlGuid
140. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion
141. Still in the left panel, locate and delete the key:
     BITS
142. Close Registry Editor.

To delete the registry value this malware/grayware created:

1. Open Registry Editor.
   » For Windows 2000, Windows XP, and Windows Server 2003 users, click Start>Run, type regedit in the text box provided, and then press Enter.
   » For Windows Vista, Windows 7, and Windows Server 2008 users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, and Windows Server 2012 users, right-click on the lower-left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   stat = "%User Profile%\Msn2\aagj.bat"
4. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Run
5. In the right panel, locate and delete the entry:
   stat2 = "%User Profile%\Msn2\aagj.bat"
6. Again In the right panel, locate and delete the entry:
   stat7 = "%System Root%\Users\Public\Public Document\mdej.exe "
7. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Installer>Migrated
8. In the right panel, locate and delete the entry:
   {AC76BA86-7AD7-1033-7B44-AA0000000001} = "1"
9. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Originals
10. In the right panel, locate and delete the entry:
    bDisplayedSplash = "1"
11. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>AVGeneral
12. In the right panel, locate and delete the entry:
    bLastExitNormal = "0"
13. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cDocumentCenter
14. In the right panel, locate and delete the entry:
    bAlwaysUseServer = "0"
15. Again In the right panel, locate and delete the entry:
    bAlwaysUseServerFD = "0"
16. Again In the right panel, locate and delete the entry:
    bDefault = "1"
17. Again In the right panel, locate and delete the entry:
    bDefaultFD = "1"
18. Again In the right panel, locate and delete the entry:
    tDistMethod = "UPLOAD"
19. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cDocumentCenter>cSettings
20. In the right panel, locate and delete the entry:
    tcSetting = "https://api.{BLOCKED}e.acrobat.com"
21. Again In the right panel, locate and delete the entry:
    tUI = "Acrobat.com (Recommended)"
22. Again In the right panel, locate and delete the entry:
    tURL = "urn://ns.{BLOCKED}e.com/Collaboration/SharedReview/Acrobat.com"
23. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cEmailDistribution
24. In the right panel, locate and delete the entry:
    bAlwaysUseServerFD = "0"
25. Again In the right panel, locate and delete the entry:
    bDefaultFD = "0"
26. Again In the right panel, locate and delete the entry:
    tDistMethod = "EMAIL"
27. Again In the right panel, locate and delete the entry:
    tUI = "Manually collect responses in my email inbox"
28. Again In the right panel, locate and delete the entry:
    tURL = "urn://ns.{BLOCKED}e.com/Collaboration/Forms/Email"
29. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cInitiationWizardFirstLaunch
30. In the right panel, locate and delete the entry:
    bIsFirstLaunchER = "1"
31. Again In the right panel, locate and delete the entry:
    bIsFirstLaunchFD = "1"
32. Again In the right panel, locate and delete the entry:
    bIsFirstLaunchSF = "1"
33. Again In the right panel, locate and delete the entry:
    bIsFirstLaunchSR = "1"
34. Again In the right panel, locate and delete the entry:
    bIsFirstLaunchUF = "1"
35. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cHandlers
36. In the right panel, locate and delete the entry:
    aPrivKey = "Adobe.PPKLite"
37. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c290FA7E61053E8763C6055E6333A99EFB83ECACB>cAdobe_OCSPRevChecker>cAuthorizedResponder>c0
38. In the right panel, locate and delete the entry:
    bValue = "1"
39. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c0
40. In the right panel, locate and delete the entry:
    iEnd = "1"
41. Again In the right panel, locate and delete the entry:
    iStart = "1"
42. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c0>cValue
43. In the right panel, locate and delete the entry:
    s0 = "{random values}"
44. Again In the right panel, locate and delete the entry:
    s1 = "{random values}"
45. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c1
46. In the right panel, locate and delete the entry:
    iEnd = "2"
47. Again In the right panel, locate and delete the entry:
    iStart = "2"
48. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c1>cValue
49. In the right panel, locate and delete the entry:
    s0 = "{random values}"
50. Again In the right panel, locate and delete the entry:
    s1 = "{random values}"
51. Again In the right panel, locate and delete the entry:
    s2 = "{random values}"
52. Again In the right panel, locate and delete the entry:
    s3 = "{random values}"
53. Again In the right panel, locate and delete the entry:
    s4 = "{random values}"
54. Again In the right panel, locate and delete the entry:
    s5 = "{random values}"
55. Again In the right panel, locate and delete the entry:
    s6 = "{random values}"
56. Again In the right panel, locate and delete the entry:
    s7 = "{random values}"
57. Again In the right panel, locate and delete the entry:
    s8 = "{random values}"
58. Again In the right panel, locate and delete the entry:
    s9 = "{random values}"
59. Again In the right panel, locate and delete the entry:
    s10 = "{random values}"
60. Again In the right panel, locate and delete the entry:
    s11 = "{random values}"
61. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cAuthorizedResponder>c0
62. In the right panel, locate and delete the entry:
    bValue = "1"
63. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cSendNonce>c0
64. In the right panel, locate and delete the entry:
    iValue = "1"
65. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cSignCertOID>c0
66. In the right panel, locate and delete the entry:
    sValue = "{random values}"
67. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cSignRequest>c0
68. In the right panel, locate and delete the entry:
    bValue = "1"
69. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cURLToConsult>c0
70. In the right panel, locate and delete the entry:
    iValue = "3"
71. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c0
72. In the right panel, locate and delete the entry:
    iEnd = "1"
73. Again In the right panel, locate and delete the entry:
    iStart = "1"
74. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c0>cValue
75. In the right panel, locate and delete the entry:
    s0 = "{random values}"
76. Again In the right panel, locate and delete the entry:
    s1 = "{random values}"
77. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c1
78. In the right panel, locate and delete the entry:
    iEnd = "2"
79. Again In the right panel, locate and delete the entry:
    iStart = "2"
80. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c1>cValue
81. In the right panel, locate and delete the entry:
    s0 = "{random values}"
82. Again In the right panel, locate and delete the entry:
    s1 = "{random values}"
83. Again In the right panel, locate and delete the entry:
    s2 = "{random values}"
84. Again In the right panel, locate and delete the entry:
    s3 = "{random values}"
85. Again In the right panel, locate and delete the entry:
    s4 = "{random values}"
86. Again In the right panel, locate and delete the entry:
    s5 = "{random values}"
87. Again In the right panel, locate and delete the entry:
    s6 = "{random values}"
88. Again In the right panel, locate and delete the entry:
    s7 = "{random values}"
89. Again In the right panel, locate and delete the entry:
    s8 = "{random values}"
90. Again In the right panel, locate and delete the entry:
    s9 = "{random values}"
91. Again In the right panel, locate and delete the entry:
    s10 = "{random values}"
92. Again In the right panel, locate and delete the entry:
    s11 = "{random values}"
93. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cAuthorizedResponder>c0
94. In the right panel, locate and delete the entry:
    bValue = "1"
95. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cSendNonce>c0
96. In the right panel, locate and delete the entry:
    iValue = "1"
97. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cSignCertOID>c0
98. In the right panel, locate and delete the entry:
    sValue = "{random values}"
99. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cSignRequest>c0
100. In the right panel, locate and delete the entry:
     bValue = "1"
101. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cURLToConsult>c0
102. In the right panel, locate and delete the entry:
     iValue = "3"
103. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_CRLRevChecker>cRequireAKI>c0
104. In the right panel, locate and delete the entry:
     bValue = "1"
105. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_ChainBuilder>cAllowCAToIssueAC>c0
106. In the right panel, locate and delete the entry:
     bValue = "1"
107. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_ChainBuilder>cCheckCABasicConstraints>c0
108. In the right panel, locate and delete the entry:
     bValue = "0"
109. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_OCSPRevChecker>cAllowOCSPNoCheck>c0
110. In the right panel, locate and delete the entry:
     bValue = "0"
111. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_OCSPRevChecker>cRequireOCSPCertHash>c0
112. In the right panel, locate and delete the entry:
     bValue = "0"
113. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_Validation>cValidityModel>c0
114. In the right panel, locate and delete the entry:
     iValue = "1"
115. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cPPKHandler
116. In the right panel, locate and delete the entry:
     bCustomPrefsCreated = "1"
117. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Adobe Acrobat>10.0>DiskCabs
118. In the right panel, locate and delete the entry:
     bForms_AdhocWorkflowBackup = "0"
119. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Adobe>Acrobat Reader>10.0>AdobeViewer
120. In the right panel, locate and delete the entry:
     EULA = "1"
121. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>AdobeViewer
122. In the right panel, locate and delete the entry:
     EULA = "1"
123. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>SharedAccess>Parameters>FirewallPolicy>StandardProfile
124. In the right panel, locate and delete the entry:
     EnableFirewall = "0"
125. Again In the right panel, locate and delete the entry:
     DoNotAllowExceptions = "0"
126. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Tracing>Microsoft>BITS
127. In the right panel, locate and delete the entry:
     LogSessionName = "stdout"
128. Again In the right panel, locate and delete the entry:
     Active = "1"
129. Again In the right panel, locate and delete the entry:
     ControlFlags = "1"
130. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Tracing>Microsoft>BITS>CtlGuid
131. In the right panel, locate and delete the entry:
     Guid = "4a8aaa94-cfc4-46a7-8e4e-17bc45608f0a"
132. Again In the right panel, locate and delete the entry:
     BitNames = "{random characters}"
133. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Control>BackupRestore>FilesNotToBackup
134. In the right panel, locate and delete the entry:
     BITS_metadata = "%User Profile%\Downloader\*"
135. Close Registry Editor.

To restore registry values this malware/grayware modified:

1. Open Registry Editor. To do this:
   
   • On Windows 2000, XP, and Server 2003:
     Click Start>Run, type REGEDIT in the text box provided, and then press Enter.
   • On Windows Vista, 7, and Server 2008:
     Click the Start button, type REGEDIT in the Search input field then press Enter.
   • On Windows 8, 8.1, and Server 2012:
     Right-click on the lower left corner of the screen and click Run, type REGEDIT in the Run input field, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run>OptionalComponents>IMAIL
3. In the right panel, locate the registry value:
   Installed = "1"
4. Right-click on the value name and choose Modify. Change the value data of this entry to:
   Installed = "1"
5. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run>OptionalComponents>MAPI
6. In the right panel, locate the registry value:
   Installed = "1"
7. Right-click on the value name and choose Modify. Change the value data of this entry to:
   Installed = "1"
8. Again In the right panel, locate the registry value:
   NoChange = "1"
9. Right-click on the value name and choose Modify. Change the value data of this entry to:
   NoChange = "1"
10. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run>OptionalComponents>MSFS
11. In the right panel, locate the registry value:
    Installed = "1"
12. Right-click on the value name and choose Modify. Change the value data of this entry to:
    Installed = "1"
13. Close Registry Editor.

To manually delete a malware/grayware file from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the File name* input box, type the following:
   
   • abc.klm
   • bar.zip.aes
   • crb.exe
   • dece.bat
   • pic.pdf
   • stap.vbs
   • unzip.exe
   • %Application Data%\Adobe\Color\ACECache11.lst
   • %Application Data%\Adobe\Acrobat\10.0\UserCache.bin
   • %User Temp%\Temporary Internet Files
   • %User Temp%\Temporary Internet Files\Content.IE5
   • %User Temp%\Temporary Internet Files\Content.IE5\KJWFMAOO
   • %User Temp%\Temporary Internet Files\Content.IE5\GX6VKDE7
   • %User Temp%\Temporary Internet Files\Content.IE5\OL0B8PCV
   • %User Temp%\Temporary Internet Files\Content.IE5\L1T07W67
   • %User Temp%\Cookies
   • %User Temp%\History
   • %User Temp%\History\History.IE5
   • %User Profile%\10.0\rdrmessage.zip
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
   • %User Profile%\CRLCache\A9B8213768ADC68AF64FCC6409E8BE414726687F.crl
   • %User Profile%\CRLCache\48B76449F3D5FEFA1133AA805E420F0FCA643651.crl
   • %User Profile%\Security\addressbook.acrodata
   • bar.zip
   • aagj.bat
   • cogj.reg
   • dj.vbs
   • icj.bat
   • iej.bat
   • iewj.bat
   • image.abc
   • images.abc
   • keeprun.ini
   • mdej.abc
   • saj.vbs
   • trz7A.abc
   • msn.klc
   • wmsn.klb
   • amsn.klc
   • wmsn.klc
   • %User Temp%\ArmUI.ini
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).

• For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen,then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • abc.klm
   • bar.zip.aes
   • crb.exe
   • dece.bat
   • pic.pdf
   • stap.vbs
   • unzip.exe
   • %Application Data%\Adobe\Color\ACECache11.lst
   • %Application Data%\Adobe\Acrobat\10.0\UserCache.bin
   • %User Temp%\Temporary Internet Files
   • %User Temp%\Temporary Internet Files\Content.IE5
   • %User Temp%\Temporary Internet Files\Content.IE5\KJWFMAOO
   • %User Temp%\Temporary Internet Files\Content.IE5\GX6VKDE7
   • %User Temp%\Temporary Internet Files\Content.IE5\OL0B8PCV
   • %User Temp%\Temporary Internet Files\Content.IE5\L1T07W67
   • %User Temp%\Cookies
   • %User Temp%\History
   • %User Temp%\History\History.IE5
   • %User Profile%\10.0\rdrmessage.zip
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
   • %User Profile%\CRLCache\A9B8213768ADC68AF64FCC6409E8BE414726687F.crl
   • %User Profile%\CRLCache\48B76449F3D5FEFA1133AA805E420F0FCA643651.crl
   • %User Profile%\Security\addressbook.acrodata
   • bar.zip
   • aagj.bat
   • cogj.reg
   • dj.vbs
   • icj.bat
   • iej.bat
   • iewj.bat
   • image.abc
   • images.abc
   • keeprun.ini
   • mdej.abc
   • saj.vbs
   • trz7A.abc
   • msn.klc
   • wmsn.klb
   • amsn.klc
   • wmsn.klc
   • %User Temp%\ArmUI.ini
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.

To delete malware/grayware/spyware folders:

For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the File name* input box, type:
   
   • %System Root%\users\public\Public Document
   • %System Root%\users
   • %System Root%\users\public
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
   • %User Profile%\Msn\Msn2
   • %User Profile%\Msn
   • %User Profile%\Network\Downloader
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the folder then press SHIFT+DELETE to permanently delete the folder.
5. Repeat steps 2 to 4 for the remaining folders:
   • %System Root%\users\public\Public Document
   • %System Root%\users
   • %System Root%\users\public
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
   • %User Profile%\Msn\Msn2
   • %User Profile%\Msn
   • %User Profile%\Network\Downloader
   *Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).

For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %System Root%\users\public\Public Document
   • %System Root%\users
   • %System Root%\users\public
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
   • %User Profile%\Msn\Msn2
   • %User Profile%\Msn
   • %User Profile%\Network\Downloader
3. Once located, select the file then press SHIFT+DELETE to permanently delete the folder.
4. Repeat steps 2-3 for the remaining folders:
   • %System Root%\users\public\Public Document
   • %System Root%\users
   • %System Root%\users\public
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
   • %User Profile%\Msn\Msn2
   • %User Profile%\Msn
   • %User Profile%\Network\Downloader
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.