TROJ_FAKEAV.ZXI

To terminate the malware/grayware process:

1. Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC then click the Processes tab.
2. In the list of running programs*, locate the malware/grayware file/s detected earlier.
3. Select one of the detected files then press the End Process button.
4. Do the same for all detected malware/grayware files in the list of running processes.
5. To check if the malware/grayware process/es has/have been terminated, close Windows Task Manager then open it again.
6. Close Windows Task Manager.

To delete the registry key this malware/grayware/spyware created:

1. Restart your computer in Safe Mode. For instructions on how to do this, you may refer to this page. If the preceding step requires you to restart in safe mode, you may proceed to #2.
2. Open Registry Editor. To do this, click Start>Run, type REGEDIT in the text box provided, then press Enter.
3. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CLASSES_ROOT>Installer>Features
4. Still in the left panel, locate and delete the key:
   1EDF0464A38B673448DE688FB6EED214
5. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>App Paths
6. Still in the left panel, locate and delete the key:
   DriversHQ.DriverDetective.Client.exe
7. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>Eventlog>Application
8. Still in the left panel, locate and delete the key:
   Driver Detective
9. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Uninstall
10. Still in the left panel, locate and delete the key:
    {4640FDE1-B83A-4376-84ED-86F86BEE2D41}
11. Close Registry Editor.

To delete malware/grayware folders:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
   
   • %System Root%\Documents and Settings\All Users\Application Data\PC Drivers HeadQuarters Inc
   • %Start Menu%\Programs\Driver Detective
   • %Application Data%\PC_Drivers_Headquarters
   • %User Profile%\My Documents\Downloads\PC Drivers HeadQuarters Inc
   • %System Root%\Program Files\PC Drivers HeadQuarters
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the folder then press SHIFT+DELETE to permanently delete the folder.
5. Repeat the said steps for all folders listed.

To delete malware/grayware component files:

1. Search for the following files:
   
   • %System Root%\Documents and Settings\All Users\Desktop\Driver Detective.lnk
   • %Application Data%\GDIPFONTCACHEV1.DAT
   
   Note: To do a search for the following files, right-click Start then click Search... or Find..., depending on the version of Windows you are running. For each file to be deleted, type its file name in the Named input box. In the Look In drop-down list, select My Computer, then press Enter.
2. Once located, select the file then press SHIFT+DELETE to permanently delete the file.
3. Repeat the said steps for all files listed.