TSPY_ONLINEG.OII

To restart in Safe Mode:

• For Windows 2000 users

1. Restart your computer.
2. Press F8 when you see the Starting Windows bar at the bottom of the screen.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows XP users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Windows Advanced Options menu does not appear, try restarting then pressing F8 several times when the POST screen appears.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows Server 2003 users

1. Restart your computer.
2. Press F8 after Windows starts up. If the Windows Advanced Options menu does not appear, try restarting again and pressing F8 several times afterward.
3. On the Windows Advanced Option menu, use the arrow keys to select Safe Mode then press Enter.

• For Windows Vista and Windows 7 users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
3. On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.

To manually delete a malware/grayware file from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the left panel, click All Files.
3. In the Named input box, type the following:
    
   • %Program Files%\Common Files\EMinfo.dll
   • %Program Files%\Common Files\c_20870.nls
   • %Program Files%\Common Files\Microsoft Shared\MSInfo\c_20870.nls
4. In the Look In drop-down list, select My Computer then press Enter.
5. Once located, select the file then press SHIFT+DELETE to delete it.

• For Windows Vista and Windows 7 users:

1. Click Start>Computer.
2. In the Search input box, type the following:
    
   • %Program Files%\Common Files\EMinfo.dll
   • %Program Files%\Common Files\c_20870.nls
   • %Program Files%\Common Files\Microsoft Shared\MSInfo\c_20870.nls
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.

To delete the registry value this malware/grayware created:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentContrloSet>Services>WinSock2>mswsock32
3. In the right panel, locate and delete the entry:
   1001 = "%System%\mswsock.dll"
4. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>WinSock2>mswsock32
5. In the right panel, locate and delete the entry:
   1002 = "%System%\mswsock.dll"
6. Again In the right panel, locate and delete the entry:
   1003 = "%System%\mswsock.dll"
7. Again In the right panel, locate and delete the entry:
   1004 = "%System%\rsvpsp.dll"
8. Again In the right panel, locate and delete the entry:
   1005 = "%System%\rsvpsp.dll"
9. Again In the right panel, locate and delete the entry:
   PathName = "%Program Files%\Common Files\Microsoft Shared\MSINFO\EMinfo.dll"
10. Close Registry Editor.

To restore the registry value this malware/grayware modified:

1. Open Registry Editor. Click Start>Run, type REGEDIT in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>WinSock2>Parameters>Protocol_Catalog9>Catalog_Entries>000000000001
3. In the right panel, locate the registry value:
   PackedCatalogItem = "%Program Files\Common Files\Microsoft Shared\MSINFO\EMinfo.dll"
4. Right-click on the value name and choose Modify. Change the value data of this entry to:
   PackedCatalogItem = "%SystemRoot%\system32\mswsock.dll"
5. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>WinSock2>Parameters>Protocol_Catalog9>Catalog_Entries>000000000002
6. In the right panel, locate the registry value:
   PackedCatalogItem = "%Program Files\Common Files\Microsoft Shared\MSINFO\EMinfo.dll"
7. Right-click on the value name and choose Modify. Change the value data of this entry to:
   PackedCatalogItem = "%SystemRoot%\system32\mswsock.dll"
8. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>WinSock2>Parameters>Protocol_Catalog9>Catalog_Entries>000000000003
9. In the right panel, locate the registry value:
   PackedCatalogItem = "%Program Files\Common Files\Microsoft Shared\MSINFO\EMinfo.dll"
10. Right-click on the value name and choose Modify. Change the value data of this entry to:
    PackedCatalogItem = "%SystemRoot%\system32\mswsock.dll"
11. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>WinSock2>Parameters>Protocol_Catalog9>Catalog_Entries>000000000004
12. In the right panel, locate the registry value:
    PackedCatalogItem = "%Program Files\Common Files\Microsoft Shared\MSINFO\EMinfo.dll"
13. Right-click on the value name and choose Modify. Change the value data of this entry to:
    PackedCatalogItem = "%SystemRoot%\system32\rsvpsp.dll"
14. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>WinSock2>Parameters>Protocol_Catalog9>Catalog_Entries>000000000005
15. In the right panel, locate the registry value:
    PackedCatalogItem = "%Program Files\Common Files\Microsoft Shared\MSINFO\EMinfo.dll"
16. Right-click on the value name and choose Modify. Change the value data of this entry to:
    PackedCatalogItem = "%SystemRoot%\system32\rsvpsp.dll"
17. Close Registry Editor.