RANSOM_HIDDENTEARTRANSOM.C

To terminate the malware/grayware process:

1. Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC.
2. View the list of all running programs. To do this:
   • For Windows 2000, XP, Server 2003, Vista, 7, and Server 2008 users, click the Processes tab.
   • For Windows 8, 8.1, and Server 2012 users, click the Details tab.
3. In the list of running programs, locate the process:
   
    
   • WebMatrixWeb.exe
4. Select the process then press the End Process button.
5. To check if the malware/grayware process/es has/have been terminated, close Windows Task Manager then open it again.
6. Close Windows Task Manager.

To delete the registry value this malware created:

1. Open Registry Editor. To do this:
   » For Windows 2000, Windows XP, and Windows Server 2003 users, click Start>Run, type regedit in the text box provided, and then press Enter.
   » For Windows Vista, Windows 7, and Windows Server 2008 users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, and Windows Server 2012 users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   WindowsServiceEngine = "{Malware path and file name}.exe"
4. Close Registry Editor.

To manually delete a malware/grayware file from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the File name* input box, type the following:
    
   • %Desktop%\DOSYALARINIZA ULAŞMAK İÇİN AÇINIZ.html - ransom note
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).

• For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
    
   • %Desktop%\DOSYALARINIZA ULAŞMAK İÇİN AÇINIZ.html - ransom note
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.