PUA.Win32.BundledGTB.A

To restart in Safe Mode:

• For Windows 7 and Windows Server 2008 (R2) users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
3. On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.

• For Windows 8, Windows 8.1, and Windows Server 2012 users

1. Access the Charms bar by moving your mouse pointer to the upper right corner of the screen.
2. Move your mouse pointer down and click Settings>Change your PC Settings.
3. In the left panel, click General.
4. In the right panel, scroll down to the bottom to find the Advanced startup section, then click the Restart now button and wait for the system to restart.
5. In the Advanced Startup menu, click Troubleshoot>Advanced Options>Startup Settings>Restart and wait for the system to restart.
6. In the Startup Settings menu, press 4 to enable safe mode.

• For Windows 10 users

1. Press Windows logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button, then select Settings.
2. Select Update & Security > Recovery.
3. Under Advanced startup, select Restart now.
4. After your PC restarts to the Choose an option screen, select Troubleshoot > Advcanced options > Startup settings > Restart.
5. After your PC restarts, you'll see a list og options. Select 4 or press F4 to start your PC in Safe Mode.

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC.
3. View the list of all running programs. To do this:
   • For Windows 7 and Server 2008 (R2) users, click the Processes tab.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, click the Details tab.
4. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
5. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
6. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
7. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
8. Close Task Manager.

To delete the registry key this malware/grayware created:

1. Open Registry Editor.
   » For Windows 7 and Windows Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2) users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Google
3. Still in the left panel, locate and delete the key:
   Google Toolbar
4. Again Still in the left panel, locate and delete the key:
   No Toolbar Offer Until
5. In the left panel, double-click the following:
   HKEY_CLASSES_ROOT>CLSID>{645FF040-5081-101B-9F08-00AA002F954E}>Shell>Run CCleaner
6. Still in the left panel, locate and delete the key:
   command
7. In the left panel, double-click the following:
   HKEY_CLASSES_ROOT>CLSID>{645FF040-5081-101B-9F08-00AA002F954E}>Shell>Open CCleaner...
8. Still in the left panel, locate and delete the key:
   command
9. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Piriform
10. Still in the left panel, locate and delete the key:
    CCleaner
11. In the left panel, double-click the following:
    HKEY_CLASSES_ROOT
12. Still in the left panel, locate and delete the key:
    cclaunch
13. In the left panel, double-click the following:
    HKEY_CLASSES_ROOT>cclaunch
14. Still in the left panel, locate and delete the key:
    shell
15. In the left panel, double-click the following:
    HKEY_CLASSES_ROOT>cclaunch>shell
16. Still in the left panel, locate and delete the key:
    open
17. In the left panel, double-click the following:
    HKEY_CLASSES_ROOT>cclaunch>shell>open
18. Still in the left panel, locate and delete the key:
    command
19. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>Software>Microsoft>Windows>CurrentVersion>App Paths
20. Still in the left panel, locate and delete the key:
    ccleaner.exe
21. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>Software>Microsoft>Windows>CurrentVersion>Uninstall
22. Still in the left panel, locate and delete the key:
    CCleaner
23. In the left panel, double-click the following:
    HKEY_USERS>.DEFAULT>Software>Piriform
24. Still in the left panel, locate and delete the key:
    CCleaner
25. In the left panel, double-click the following:
    HKEY_USERS>S-1-5-19>Software>Piriform
26. Still in the left panel, locate and delete the key:
    CCleaner
27. In the left panel, double-click the following:
    HKEY_USERS>S-1-5-20>Software>Piriform
28. Still in the left panel, locate and delete the key:
    CCleaner
29. In the left panel, double-click the following:
    HKEY_USERS>S-1-5-21-2407829820-1079796033-203259571-500>Software>Piriform
30. Still in the left panel, locate and delete the key:
    CCleaner
31. In the left panel, double-click the following:
    HKEY_USERS>S-1-5-21-2407829820-1079796033-203259571-500_Classes>Software>Piriform
32. Still in the left panel, locate and delete the key:
    CCleaner
33. Close Registry Editor.

To delete the registry value this malware/grayware created:

1. Open Registry Editor.
   » For Windows 7 and Windows Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2) users, right-click on the lower-left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   CCleaner Monitoring = "%System Root%\Program Files\CCleaner\CCleaner64.exe /MONITOR"
4. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Wow6432Node>Google>Google Toolbar
5. In the right panel, locate and delete the entry:
   test = "test"
6. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Shell Extensions>Cached
7. In the right panel, locate and delete the entry:
   {random string} = "\x01\x00\x00\x00\x00\x00\x00\x00k\x8a\x0b\xb8\xaeg\xd5\x01"
8. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{645FF040-5081-101B-9F08-00AA002F954E}>shell>Run CCleaner>command
9. In the right panel, locate and delete the entry:
   (Default) = "%System Root%\Program Files\CCleaner\ccleaner.exe /AUTORB"
10. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{645FF040-5081-101B-9F08-00AA002F954E}>shell>Open CCleaner...>command
11. In the right panel, locate and delete the entry:
    (Default) = "%System Root%\Program Files\CCleaner\ccleaner.exe"
12. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Piriform>CCleaner
13. In the right panel, locate and delete the entry:
    UpdateCheck = "1"
14. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>cclaunch
15. In the right panel, locate and delete the entry:
    (Default) = "URL: CCleaner Protocol"
16. Again In the right panel, locate and delete the entry:
    URL Protocol = ""
17. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>cclaunch>shell
18. In the right panel, locate and delete the entry:
    (Default) = ""
19. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>cclaunch>shell>open
20. In the right panel, locate and delete the entry:
    (Default) = ""
21. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>cclaunch>shell>open>command
22. In the right panel, locate and delete the entry:
    (Default) = "%System Root%\Program Files\CCleaner\ccleaner.exe /%1"
23. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>App Paths>ccleaner.exe
24. In the right panel, locate and delete the entry:
    (Default) = "%System Root%\Program Files\CCleaner\CCleaner64.exe"
25. Again In the right panel, locate and delete the entry:
    Path = "%System Root%\Program Files\CCleaner"
26. Again In the right panel, locate and delete the entry:
    (Default) = "%System Root%\Program Files\CCleaner"
27. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Uninstall>CCleaner
28. In the right panel, locate and delete the entry:
    DisplayName = "CCleaner"
29. Again In the right panel, locate and delete the entry:
    UninstallString = "%System Root%\Program Files\CCleaner\uninst.exe"
30. Again In the right panel, locate and delete the entry:
    Publisher = "Piriform"
31. Again In the right panel, locate and delete the entry:
    InstallLocation = "%System Root%\Program Files\CCleaner"
32. Again In the right panel, locate and delete the entry:
    VersionMajor = "5"
33. Again In the right panel, locate and delete the entry:
    VersionMinor = "11"
34. Again In the right panel, locate and delete the entry:
    DisplayVersion = "5.11"
35. Again In the right panel, locate and delete the entry:
    DisplayIcon = "%System Root%\Program Files\CCleaner\CCleaner64.exe"
36. In the left panel, double-click the following:
    HKEY_USERS>.DEFAULT>SOFTWARE>Piriform>CCleaner
37. In the right panel, locate and delete the entry:
    AutoICS = "1"
38. In the left panel, double-click the following:
    HKEY_USERS>S-1-5-19>Software>Piriform>CCleaner
39. In the right panel, locate and delete the entry:
    AutoICS = "1"
40. In the left panel, double-click the following:
    HKEY_USERS>S-1-5-20>Software>Piriform>CCleaner
41. In the right panel, locate and delete the entry:
    AutoICS = "1"
42. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Piriform>CCleaner
43. In the right panel, locate and delete the entry:
    AutoICS = "1"
44. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Classes>Software>Piriform>CCleaner
45. In the right panel, locate and delete the entry:
    AutoICS = "1"
46. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Wow6432Node>Microsoft>Windows>CurrentVersion>explorer
47. In the right panel, locate and delete the entry:
    GlobalAssocChangedCounter = "12"
48. Again In the right panel, locate and delete the entry:
    Language = "1033"
49. Again In the right panel, locate and delete the entry:
    SkipUAC = "1"
50. Again In the right panel, locate and delete the entry:
    UpdateKey = "09/10/2019 08:06:55 AM"
51. Again In the right panel, locate and delete the entry:
    WipeFreeSpaceDrives = "%System Root%"
52. Again In the right panel, locate and delete the entry:
    CookiesToSave = "{random characters}"
53. Again In the right panel, locate and delete the entry:
    RunICS = "0"
54. Again In the right panel, locate and delete the entry:
    Monitoring = "1"
55. Again In the right panel, locate and delete the entry:
    SystemMonitoring = "1"
56. Close Registry Editor.

To manually delete a malware/grayware file from an affected system:

•For Windows 7, Windows Server 2008 (R2), Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows 7 and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, right-click on the lower-left corner of the screen,then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %System Root%\Program Files\CCleaner\Lang\lang-1054.dll
   • %All Users Profile%\Microsoft\Search\Data\Applications\Windows\MSS0000D.log
   • %System Root%\Program Files\CCleaner\Lang\lang-1029.dll
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\TS_InaccurateSystemTime.ps1
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\CL_Utility.ps1
   • %Windows%\Panther\UnattendGC\setupact.log
   • %System Root%\Program Files\CCleaner\Lang\lang-2052.dll
   • %Windows%\Temp\TS_BE95.tmp
   • %System Root%\Program Files\CCleaner\Lang\lang-1045.dll
   • %AppDataLocal%\Microsoft\Feeds Cache\COOE7IBP\fwlink[2]
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Resource\{2FC6C179-A7BF-4BCE-8F12-19A9E914FC76}
   • %User Temp%\ose00000.exe
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\3UYAQU1F\an-imp.bid.ace.advertising[1].xml
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Resource\{F1C5CECF-2C7E-4512-9ACD-7CAB7C0AE1E8}
   • %System Root%\Program Files\CCleaner\Lang\lang-1081.dll
   • %System Root%\Program Files\CCleaner\Lang\lang-1026.dll
   • %Application Data%\Microsoft\Office\Recent\Templates.LNK
   • %System Root%\Program Files\CCleaner\Lang\lang-1071.dll
   • %System Root%\Program Files\CCleaner\Lang\lang-1050.dll
   • %Windows%\PFRO.log
   • %Application Data%\Microsoft\Office\Recent\index.dat
   • %System Root%\Program Files\CCleaner\Lang\lang-1044.dll
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\PDYB5D8B\www.dropbox[1].xml
   • %System Root%\Program Files\CCleaner\Lang\lang-1042.dll
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Quick\{211D5B32-87D3-4E7D-BB9E-851130F2AA39}
   • %Windows%\Temp\TS_97FC.tmp
   • %All Users Profile%\Microsoft\Network\Downloader\qmgr1.dat
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Resource\{1501753C-381A-46FD-87CE-0E9D58A990F7}
   • %AppDataLocal%\Microsoft\Feeds Cache\8TQ1M9OZ\desktop.ini
   • %Windows%\Temp\TS_735A.tmp
   • %System Root%\Program Files\CCleaner\Lang\lang-1049.dll
   • %System Root%\Program Files\CCleaner\Lang\lang-1079.dll
   • %Windows%\IE11_main.log
   • %AppDataLocal%\Microsoft\Media Player\CurrentDatabase_372.wmdb
   • %AppDataLocal%\Microsoft\Feeds Cache\NWKETFVL\fwlink[1]
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\PDYB5D8B\c.betrad[1].xml
   • %User Temp%\MSIcaa33.LOG
   • %User Temp%\WebInstaller\ServiceUpdaterLogs.log
   • %Application Data%\Mozilla\Firefox\Profiles\lj5mikyj.default\sessionstore-backups\previous.jsonlz4
   • %Windows%\debug\sammui.log
   • %System Root%\Program Files\CCleaner\uninst.exe
   • %User Temp%\{username}.bmp
   • %System Root%\Program Files\CCleaner\Lang\lang-9999.dll
   • %System Root%\Program Files\CCleaner\Lang\lang-1061.dll
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\GUFNQG0Q\ad.doubleclick[1].xml
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Quick\{1B4E836F-F983-4549-A9B2-21331043FDE0}
   • %User Temp%\Microsoft .NET Framework 4.5.2 Setup_20161212_135033207.html
   • %Application Data%\Mozilla\Firefox\Profiles\lj5mikyj.default\webappsstore.sqlite-wal
   • %System Root%\Program Files\CCleaner\Lang\lang-1053.dll
   • %Windows%\Temp\MpCmdRun.log
   • %Windows%\Logs\DPX\setupact.log
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Quick\{8783061A-9641-46A0-82CB-CEC374BA6659}
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\DiagPackage.diagpkg
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Quick\{AB56FE97-CBDE-4A5E-A1F1-B66F12D98965}
   • %Windows%\Temp\TS_A1EE.tmp
   • %System Root%\Program Files\CCleaner\Lang\lang-1043.dll
   • %Windows%\Temp\Crashpad\settings.dat
   • %System Root%\Program Files\CCleaner\Lang\lang-1057.dll
   • %Windows%\Temp\TS_73C9.tmp
   • %Windows%\ServiceProfiles\LocalService\AppData\Roaming\PeerNetworking\8a795e84ea16233eada1782efb7b6985ae5a6631.HomeGroupClassifier\e4ae042598e65e6b1960d6d527a91d4b\grouping\edb00056.log
   • %User Temp%\wmsetup.log
   • %Windows%\Temp\Crashpad\metadata
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\RS_UserWERQueue.ps1
   • %Windows%\Performance\WinSAT\winsat.log
   • %Application Data%\Mozilla\Firefox\Profiles\lj5mikyj.default\sessionstore-backups\upgrade.jsonlz4-20190326175229
   • %AppDataLocal%\Microsoft\Windows\WebCache\V0100107.log
   • %Windows%\Panther\setuperr.log
   • %User Temp%\chrome_installer.log
   • %System Root%\Program Files\CCleaner\CCleaner64.exe
   • %Windows%\Logs\IE11_NR_Setup.log
   • %AppDataLocal%\Microsoft\Windows\Explorer\thumbcache_idx.db
   • %AppDataLocal%\Microsoft\Feeds Cache\JPOHUSHF\fwlink[2]
   • %AppDataLocal%\Microsoft\Internet Explorer\MSIMGSIZ.DAT
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\CCleaner\CCleaner.lnk
   • %User Temp%\Adobe_ADMLogs\Adobe_ADM.log
   • %AppDataLocal%\Microsoft\Windows\Explorer\thumbcache_1024.db
   • %User Temp%\MSI97997.LOG
   • %AppDataLocal%\Microsoft\Windows\WebCache\V01.log
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\CCleaner\CCleaner Homepage.url
   • %User Temp%\dd_wcf_CA_smci_20161212_135110_351.txt
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Resource\{7362242C-EEF6-4FA5-B107-29275EC4FB85}
   • %System Root%\Program Files\CCleaner\Lang\lang-1102.dll
   • %Windows%\Panther\setupact.log
   • %System Root%\Program Files\CCleaner\Lang\lang-1028.dll
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\TS_DiagnosticHistory.ps1
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\82DF2NUK\c.betrad[1].xml
   • %System Root%\Program Files\CCleaner\CCleaner.exe
   • %System Root%\Program Files\CCleaner\Lang\lang-1052.dll
   • %Windows%\Temp\TS_A385.tmp
   • %AppDataLocal%\Microsoft\Feeds Cache\desktop.ini
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\GUFNQG0Q\cdn.w55c[1].xml
   • %User Temp%\Guest.bmp
   • %Application Data%\Microsoft\Office\Recent\data.LNK
   • %Windows%\Temp\TS_987A.tmp
   • %Windows%\inf\setupapi.app.log
   • %Windows%\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\WindowsUpdate.log
   • %Windows%\Temp\MpSigStub.log
   • %User Temp%\MSIa2c4d.LOG
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Quick\{449D044E-1541-4BA4-A54F-B1F21EF6D113}
   • %System Root%\Program Files\CCleaner\Lang\lang-1110.dll
   • %User Temp%\dd_vcredistMSI0FC1.txt
   • %Windows%\ServiceProfiles\NetworkService\AppData\Local\Temp\MpCmdRun.log
   • %AppDataLocal%\Mozilla\Firefox\Profiles\lj5mikyj.default\OfflineCache\index.sqlite
   • %Windows%\Temp\sciD376.tmp
   • %Windows%\Temp\TS_A412.tmp
   • %User Temp%\au-descriptor-1.8.0_211-b12.xml
   • %User Temp%\MSIb5e83.LOG
   • %All Users Profile%\McAfee\MCLOGS\Common\SmallInstaller\SmallInstaller000.log
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\RS_MachineWERQueue.ps1
   • %System Root%\Program Files\CCleaner\Lang\lang-1037.dll
   • %All Users Profile%\McAfee\MCLOGS\PartnerCustom\SSScheduler\SSScheduler000.log
   • %User Temp%\jawshtml.html
   • %All Users Profile%\McAfee\MCLOGS\PartnerCustom\Un_A\Un_A000.log
   • %System Root%\Program Files\CCleaner\Lang\lang-1027.dll
   • %AppDataLocal%\Microsoft\Windows\Explorer\thumbcache_96.db
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\en-US\CL_LocalizationData.psd1
   • %System Root%\Users\Public\Desktop\CCleaner.lnk
   • %User Temp%\dd_vcredistMSI0FD5.txt
   • %User Temp%\vmmsi.log_20170124_112725.log
   • %User Temp%\dd_wcf_CA_smci_20161212_135109_353.txt
   • %Windows%\Logs\DISM\dism.log
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Resource\{75530F4C-8F76-483B-8CA3-661BBA9307B9}
   • %User Temp%\vminst.log_20170124_112725.log
   • %Windows%\Temp\DMIC57F.tmp
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\GUFNQG0Q\www.pluralsight[1].xml
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\PDYB5D8B\tag.sp.advertising[1].xml
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Resource\{DA1213B6-2325-4F72-BADA-733D11D861B1}
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\TS_BrokenShortcuts.ps1
   • %User Temp%\MSI547d8.LOG
   • %User Temp%\MSI18620.LOG
   • %AppDataLocal%\Microsoft\Windows\History\Low\History.IE5\container.dat
   • %User Temp%\AdobeSFX.log
   • %All Users Profile%\Microsoft\Search\Data\Applications\Windows\MSS.log
   • %User Temp%\SetupExe(201701240615299E0).log
   • %Windows%\Temp\TS_9E74.tmp
   • %Windows%\TSSysprep.log
   • %User Temp%\MSIf9aa9.LOG
   • %System Root%\Program Files\CCleaner\Lang\lang-1109.dll
   • %User Temp%\MSIa6383.LOG
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Resource\{FE64A55E-136F-44F2-8203-5C1A3CF203D9}
   • %All Users Profile%\McAfee\MCLOGS\SmallInstaller\SmallInstaller000.log
   • %Application Data%\Microsoft\Office\Recent\tmp.doc.LNK
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Resource\{23C9CD79-C783-48F4-8529-B08050572200}
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\RS_UserDiagnosticHistory.ps1
   • %Windows%\inf\setupapi.dev.log
   • %AppDataLocal%\Microsoft\Feeds Cache\NWKETFVL\fwlink[2]
   • %System Root%\Program Files\CCleaner\Lang\lang-1055.dll
   • %User Temp%\dd_SetupUtility.txt
   • %User Temp%\Tom.bmp
   • %Windows%\ServiceProfiles\LocalService\AppData\Roaming\PeerNetworking\8a795e84ea16233eada1782efb7b6985ae5a6631.HomeGroupClassifier\e4ae042598e65e6b1960d6d527a91d4b\grouping\edb.log
   • %Application Data%\Microsoft\Office\fbc4807.tmp
   • %AppDataLocal%\Microsoft\Windows\Explorer\thumbcache_32.db
   • %Windows%\Panther\UnattendGC\setuperr.log
   • %System Root%\Program Files\CCleaner\Lang\lang-1065.dll
   • %User Temp%\MSId1a0.LOG
   • %User Temp%\StructuredQuery.log
   • %User Temp%\MSI19f3b.LOG
   • %System Root%\Program Files\CCleaner\Lang\lang-5146.dll
   • %System Root%\Program Files\CCleaner\Lang\lang-1035.dll
   • %User Temp%\MSI25c23.LOG
   • %Application Data%\Mozilla\Firefox\Profiles\lj5mikyj.default\cookies.sqlite
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\result\results.xsl
   • %System Root%\Program Files\CCleaner\Lang\lang-1030.dll
   • %User Temp%\Adobe_ADMLogs\Adobe_GDE.log
   • %User Temp%\MSI5a7c3.LOG
   • %User Temp%\FXSAPIDebugLogFile.txt
   • %User Temp%\CheckUpdate.log
   • %AppDataLocal%\Microsoft\Feeds Cache\JPOHUSHF\fwlink[1]
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\GUFNQG0Q\helpx.adobe[1].xml
   • %System Root%\Program Files\CCleaner\Lang\lang-1046.dll
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Resource\{74AB26B2-FB78-462C-8533-72277F0891A5}
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\RS_RemoveUnusedDesktopIcons.ps1
   • %User Temp%\ASPNETSetup_00000.log
   • %Windows%\Logs\IE11_HardwareCheck.log
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Resource\{50C434EC-8204-4519-878C-1D96ECFC2C76}
   • %System Root%\Program Files\CCleaner\Lang\lang-1155.dll
   • %User Temp%\chrome_BITS_3756_19263\9.1_all_easylist.crx3
   • %AppDataLocal%\Microsoft\Windows\Explorer\thumbcache_sr.db
   • %User Temp%\MSIaaade.LOG
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\3UYAQU1F\universal.iperceptions[1].xml
   • %System Root%\Program Files\CCleaner\Lang\lang-1036.dll
   • %Application Data%\Mozilla\Firefox\Profiles\lj5mikyj.default\webappsstore.sqlite-shm
   • %Application Data%\Mozilla\Firefox\Profiles\lj5mikyj.default\cookies.sqlite-shm
   • %All Users Profile%\McAfee\MCLOGS\PartnerCustom\McCHSvc\McCHSvc000.log
   • %System Root%\Program Files\CCleaner\Lang\lang-1068.dll
   • %All Users Profile%\Microsoft\Windows\DRM\drmstore.hds
   • %System Root%\Program Files\CCleaner\Lang\lang-1038.dll
   • %System Root%\Program Files\CCleaner\Lang\lang-1040.dll
   • %System Root%\Program Files\CCleaner\Lang\lang-1062.dll
   • %System Root%\Program Files\CCleaner\Lang\lang-1048.dll
   • %System Root%\Program Files\CCleaner\Lang\lang-1059.dll
   • %User Temp%\MSIbaba9.LOG
   • %User Temp%\dd_vcredistUI0FC1.txt
   • %System Root%\Program Files\CCleaner\Lang\lang-1063.dll
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\PDYB5D8B\www.microsoft[1].xml
   • %System Root%\Program Files\CCleaner\Lang\lang-1060.dll
   • %System Root%\Program Files\CCleaner\Lang\lang-1066.dll
   • %System Root%\Program Files\CCleaner\Lang\lang-1041.dll
   • %All Users Profile%\Microsoft\Network\Downloader\qmgr0.dat
   • %Windows%\Logs\CBS\CBS.log
   • %AppDataLocal%\Microsoft\Internet Explorer\Recovery\High\Last Active\RecoveryStore.{4555A5E7-C06D-11E6-8AB1-005056BC3E18}.dat
   • %All Users Profile%\Microsoft\Windows\DRM\v3ks.sec
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\TS_WERQueue.ps1
   • %System Root%\Program Files\CCleaner\Lang\lang-3098.dll
   • %All Users Profile%\McAfee\MCLOGS\PartnerCustom\550F8967-2EE2-4F33-8E16-1BFFBE114803\550F8967-2EE2-4F33-8E16-1BFFBE114803000.log
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Quick\{9F24D76D-6DFD-40E7-82C7-8ADBDDCC4703}
   • %AppDataLocal%\Microsoft\Internet Explorer\Recovery\High\Last Active\{AD285A8B-713F-11E9-85F8-005056BC44A9}.dat
   • %Windows%\Temp\TS_906D.tmp
   • %User Temp%\dd_vcredistUI0FD5.txt
   • %AppDataLocal%\Microsoft\Feeds Cache\NNO7APUS\ieonline.microsoft[1].microsoft[1]
   • %System Root%\Program Files\CCleaner\Lang\lang-1058.dll
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Quick\{B1A67ACB-5EA3-4D6B-A8A7-EE585C2CCEF9}
   • %AppDataLocal%\Microsoft\Feeds Cache\CRAV926P\desktop.ini
   • %User Temp%\MSI20ab9.LOG
   • %Application Data%\Mozilla\Firefox\Profiles\lj5mikyj.default\sessionCheckpoints.json
   • %User Temp%\MSI351f6.LOG
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\3UYAQU1F\ul1.dvtps[1].xml
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\RS_AdminDiagnosticHistory.ps1
   • %AppDataLocal%\Microsoft\Feeds Cache\M7X9O6Z1\desktop.ini
   • %Application Data%\Mozilla\Firefox\Profiles\lj5mikyj.default\SiteSecurityServiceState.txt
   • %User Temp%\jusched.log
   • %System Root%\Program Files\CCleaner\Lang\lang-1067.dll
   • %User Temp%\MSI733bc.LOG
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Quick\{87343C49-2C5C-43C3-9D84-B04144D9982D}
   • %System Root%\Program Files\CCleaner\Lang\lang-1051.dll
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Resource\{73BE3E4B-61E2-4C42-A6D4-59A170F56334}
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Resource\{BB69DF7E-540D-42CB-BDEF-A49E8A899C4F}
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\PDYB5D8B\www.msn[1].xml
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\3UYAQU1F\www.youtube[1].xml
   • %AppDataLocal%\Microsoft\Feeds Cache\NKNYYDHU\desktop.ini
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\DiagPackage.dll
   • %User Temp%\MSIbab6b.LOG
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\82DF2NUK\secure-ds.serving-sys[1].xml
   • %System Root%\Program Files\CCleaner\Lang\lang-1025.dll
   • %User Temp%\RGI282A.tmp-tmp
   • %AppDataLocal%\Microsoft\Feeds Cache\container.dat
   • %User Temp%\MSI6f768.LOG
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\TS_VolumeErrors.ps1
   • %System Root%\Program Files\CCleaner\Lang\lang-1092.dll
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\en-US\DiagPackage.dll.mui
   • %System Root%\Program Files\CCleaner\Lang\lang-1034.dll
   • %User Temp%\Microsoft .NET Framework 4.5.2 Setup_20161212_135033207-MSI_netfx_Full_GDR_x64.msi.txt
   • %System Root%\Program Files\CCleaner\Lang\lang-2070.dll
   • %Application Data%\Mozilla\Firefox\Profiles\lj5mikyj.default\places.sqlite
   • %Application Data%\Mozilla\Firefox\Profiles\lj5mikyj.default\cookies.sqlite-wal
   • %User Temp%\ASPNETSetup_00001.log
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Resource\{E9F526E5-0280-4337-A63E-3310EA7FDB7D}
   • %System Root%\Program Files\CCleaner\Lang\lang-1032.dll
   • %System Root%\Program Files\CCleaner\Lang\lang-1031.dll
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\82DF2NUK\www.google[1].xml
   • %User Temp%\JavaDeployReg.log
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Resource\{E8259C30-9018-40DE-872C-F194A630A99C}
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\TS_UnusedDesktopIcons.ps1
   • %Application Data%\Mozilla\Firefox\Profiles\lj5mikyj.default\permissions.sqlite
   • %User Temp%\CR_E83EE.tmp\setup.exe
   • %Windows%\Temp\TS_BF9F.tmp
   • %Windows%\Logs\DPX\setuperr.log
   • %All Users Profile%\Microsoft\Windows Defender\Scans\History\Results\Quick\{6C75477A-C74C-4EB9-8698-FFF7547DD73E}
   • %User Temp%\MSI7e436.LOG
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\82DF2NUK\widgets.outbrain[1].xml
   • %Application Data%\Mozilla\Firefox\Profiles\lj5mikyj.default\webappsstore.sqlite
   • %User Temp%\MSIbee93.LOG
   • %System Root%\Program Files\CCleaner\Lang\lang-1104.dll
   • %AppDataLocal%\Microsoft\Feeds Cache\COOE7IBP\fwlink[1]
   • %User Temp%\MSI11747.LOG
   • %AppDataLocal%\Microsoft\Windows\Explorer\thumbcache_256.db
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\GUFNQG0Q\get.adobe[1].xml
   • {malware file path and name}
   • %User Temp%\dd_NDP452-KB2901907-x86-x64-AllOS-ENU_decompression_log.txt
   • %System Root%\Program Files\CCleaner\Lang\lang-2074.dll
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\RS_SyncSystemTime.ps1
   • %User Temp%\MSI27204.LOG
   • %Windows%\Temp\SDIAG_382c0e08-1d14-4bb1-b2c6-3c5c068fc13a\RS_RemoveShortcuts.ps1
   • %All Users Profile%\Microsoft\Windows Defender\Support\MPLog-07132009-221054.log
   • %AppDataLocal%\Microsoft\Internet Explorer\DOMStore\82DF2NUK\www.msn[1].xml
   • %System Root%\Program Files\CCleaner\Lang\lang-1087.dll
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7 and Windows Server 2008 (R2).

To delete malware/grayware/spyware folders:

For Windows 7, Windows Server 2008 (R2), Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows 7 and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, right-click on the lower-left corner of the screen,then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %System Root%\Program Files\CCleaner\Lang
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs
   • %Windows%\ServiceProfiles\NetworkService\AppData\Local\Microsoft
   • %System Root%\Program Files
   • %User Profile%\AppData
   • %All Users Profile%\Microsoft\Windows\Start Menu
   • %All Users Profile%\Microsoft\Windows
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\CCleaner
   • %System Root%\Users
   • %All Users Profile%\Microsoft
   • %System Root%\Program Files\CCleaner
3. Once located, select the file then press SHIFT+DELETE to permanently delete the folder.
4. Repeat steps 2-3 for the remaining folders:
   • %System Root%\Program Files\CCleaner\Lang
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs
   • %Windows%\ServiceProfiles\NetworkService\AppData\Local\Microsoft
   • %System Root%\Program Files
   • %User Profile%\AppData
   • %All Users Profile%\Microsoft\Windows\Start Menu
   • %All Users Profile%\Microsoft\Windows
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\CCleaner
   • %System Root%\Users
   • %All Users Profile%\Microsoft
   • %System Root%\Program Files\CCleaner
   *Note: Read the following Microsoft page if these steps do not work on Windows 7 and Server 2008 (R2).