TROJ_NEUREVT.USNA

To delete the registry key this malware/grayware created:

1. Open Registry Editor.
   » For Windows 2000, Windows XP, and Windows Server 2003 users, click Start>Run, type regedit in the text box provided, and then press Enter.
   » For Windows Vista, Windows 7, and Windows Server 2008 users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, and Windows Server 2012 users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_CURRENT_USER>AppDataLow
3. Still in the left panel, locate and delete the key:
   Software
4. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>AppDataLow>Software
5. Still in the left panel, locate and delete the key:
   MyMailClient
6. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software
7. Still in the left panel, locate and delete the key:
   Logitech, Inc.
8. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>AppDataLow>Software>{B3F140CE-AA32-9589-1FE9-9ED034497E6B}>04301DC6
9. Still in the left panel, locate and delete the key:
   44881b4a5d9
10. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Image File Execution Options
11. Still in the left panel, locate and delete the key:
    aywa539e.exe
12. Close Registry Editor.

To delete the registry value this malware/grayware created:

1. Open Registry Editor.
   » For Windows 2000, Windows XP, and Windows Server 2003 users, click Start>Run, type regedit in the text box provided, and then press Enter.
   » For Windows Vista, Windows 7, and Windows Server 2008 users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, and Windows Server 2012 users, right-click on the lower-left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Logitech, Inc.
3. In the right panel, locate and delete the entry:
   WindowLayout = "{random values}"
4. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>AppDataLow>Software>{B3F140CE-AA32-9589-1FE9-9ED034497E6B}>04301DC6>44881b4a5d9
5. In the right panel, locate and delete the entry:
   17686120d2 = "{random values}"
6. Again In the right panel, locate and delete the entry:
   469cf746f52c6cb = "{random values}"
7. Again In the right panel, locate and delete the entry:
   4aa9a77b25 = "{random values}"
8. Again In the right panel, locate and delete the entry:
   d15a6c54b601d9e4917 = "{random values}"
9. Again In the right panel, locate and delete the entry:
   b44606b511e10ca5 = "{random values}"
10. Again In the right panel, locate and delete the entry:
    a6e74cebeef = "{random values}"
11. Again In the right panel, locate and delete the entry:
    42ea9a602a891f9b6 = "{random values}"
12. Close Registry Editor.

To manually delete a malware/grayware file from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the File name* input box, type the following:
   
   • %Program Files%\Common Files\CreativeAudio\pidvwwmei.txt
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).

• For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %Program Files%\Common Files\CreativeAudio\pidvwwmei.txt
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.

To delete the malware/grayware folder:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
   
   • %Program Files%\Common Files\CreativeAudio
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the folder then press SHIFT+DELETE to permanently delete the folder.