PE_XPAJ.C-O

This procedure allows the user to identify and delete malware/grayware files, and restore the Master Boot Record using Recovery Console:

• On Windows XP and Server 2003 systems:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware detected.
2. Click Start>Run. In the Open input box, type secpol.msc and press Enter.
3. In the left panel, double-click Local Policies>Security Options.
4. In the right panel, double-click Recovery Console: Allow floppy copy and access to all drives and folders.
5. Select Enabled and click OK.
6. Insert the Windows Installation CD into the CD drive, then restart your computer.
7. When prompted, press any key to boot from the CD.
8. On the main menu, type r to go to the Recovery Console.
9. Type the number that corresponds to the drive and directory that contains Windows (usually C:\WINDOWS) and press Enter.
10. Type the Administrator password and press Enter.
11. In the input box, type the following then press Enter:
    SET AllowAllPaths = TRUE
    fixmbr {affected drive}
    

To manually delete a malware/grayware file from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the left panel, click All Files.
3. In the Named input box, type the following:
   
   • %Windows%\qnhn.ain
4. In the Look In drop-down list, select My Computer then press Enter.
5. Once located, select the file then press SHIFT+DELETE to delete it.

• For Windows Vista and Windows 7 users:

1. Click Start>Computer.
2. In the Search input box, type the following:
   
   • %Windows%\qnhn.ain
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.

To restore your system's Master Boot Record (MBR):

• On Windows 2000, XP, and Server 2003:

1. Insert your Windows Installation CD into your CD drive then restart your computer.
2. When prompted, press any key to boot from the CD.
3. On the Main Menu, type r to enter the Recovery Console.
   (Note for Windows 2000: After pressing r, type c to choose the Recovery Console on the repair options screen.)
4. Type the number that corresponds to the drive and folder that contains Windows (usually C:\WINDOWS) and press Enter.
5. Type your Administrator password and press Enter.
6. In the input box, type the following then press Enter:
   fixmbr {affected drive}
7. Type exit and press Enter to restart the system normally.

• On Windows Vista and 7:

1. Insert your Windows Installation DVD into the DVD drive, then press the restart button on your computer.
2. When prompted, press any key to boot from the DVD.
3. Depending on your Windows Installation DVD, you might be required to choose the installation language. On the Install Windows window, choose your language, locale, and keyboard layout or input method. Click Repair your computer.
4. Select Use recovery tools that can help fix problems starting Windows. Select your installation of Windows. Click Next.
5. If the Startup Repair window appears, click Cancel, Yes, then Finish.
6. In the System Recovery Options menu, click Command Prompt.
7. In the Command Prompt window, type the following then press Enter:
   BootRec.exe /fixmbr
8. Type exit and press Enter to close the Command Prompt window.
9. Click Restart to restart your computer normally.