RANSOM_HPCERBER.SMONT6

To delete malware/grayware/spyware folders:

For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the File name* input box, type:
   
   • %User Temp%\{8 random characters}
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the folder then press SHIFT+DELETE to permanently delete the folder.
5. Repeat steps 2 to 4 for the remaining folders:
   • %User Temp%\{8 random characters}
   *Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).

For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %User Temp%\{8 random characters}
3. Once located, select the file then press SHIFT+DELETE to permanently delete the folder.
4. Repeat steps 2-3 for the remaining folders:
   • %User Temp%\{8 random characters}
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.

To manually delete a malware/grayware file from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the File name* input box, type the following:
    
   • {folders containing encrypted files}\_READ_THIS_FILE_{random characters}_.hta
   • {folders containing encrypted files}\_READ_THIS_FILE_{random characters}_.txt
   • %User Temp%\{8 random characters}\{random characters}_.tmp
   • %Desktop%\_READ_THIS_FILE_{random characters}_.txt
   • %Desktop%\_READ_THIS_FILE_{random characters}_.hta
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).

• For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
    
   • {folders containing encrypted files}\_READ_THIS_FILE_{random characters}_.hta
   • {folders containing encrypted files}\_READ_THIS_FILE_{random characters}_.txt
   • %User Temp%\{8 random characters}\{random characters}_.tmp
   • %Desktop%\_READ_THIS_FILE_{random characters}_.txt
   • %Desktop%\_READ_THIS_FILE_{random characters}_.hta
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.