PUA.Win32.ReImage.C

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC.
3. View the list of all running programs. To do this:
   • For Windows 7 and Server 2008 (R2) users, click the Processes tab.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, click the Details tab.
4. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
5. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
6. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
7. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
8. Close Task Manager.

To delete the registry key this malware/grayware created:

1. Open Registry Editor.
   » For Windows 7 and Windows Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2) users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>Software>Microsoft>Windows>CurrentVersion>Uninstall
3. Still in the left panel, locate and delete the key:
   Reimage Repair
4. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>Software>Reimage
5. Still in the left panel, locate and delete the key:
   Reimage Protector
6. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>AppID
7. Still in the left panel, locate and delete the key:
   {28FF42B8-A0DA-4BE5-9B81-E26DD59B350A}
8. Again Still in the left panel, locate and delete the key:
   REI_AxControl.DLL
9. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID
10. Still in the left panel, locate and delete the key:
    {801B440B-1EE3-49B0-B05D-2AB076D4E8CB}
11. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{801B440B-1EE3-49B0-B05D-2AB076D4E8CB}
12. Still in the left panel, locate and delete the key:
    InprocServer32
13. Again Still in the left panel, locate and delete the key:
    TypeLib
14. In the left panel, double-click the following:
    HKEY_CLASSES_ROOT
15. Still in the left panel, locate and delete the key:
    REI_AxControl.ReiEngine.1
16. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>REI_AxControl.ReiEngine.1
17. Still in the left panel, locate and delete the key:
    CLSID
18. Again Still in the left panel, locate and delete the key:
    REI_AxControl.ReiEngine
19. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>REI_AxControl.ReiEngine
20. Still in the left panel, locate and delete the key:
    CLSID
21. Again Still in the left panel, locate and delete the key:
    CurVer
22. Again Still in the left panel, locate and delete the key:
    {10ECCE17-29B5-4880-A8F5-EAD298611484}
23. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{10ECCE17-29B5-4880-A8F5-EAD298611484}
24. Still in the left panel, locate and delete the key:
    ProgID
25. Again Still in the left panel, locate and delete the key:
    VersionIndependentProgID
26. Again Still in the left panel, locate and delete the key:
    Programmable
27. Again Still in the left panel, locate and delete the key:
    InprocServer32
28. Again Still in the left panel, locate and delete the key:
    Control
29. Again Still in the left panel, locate and delete the key:
    ToolboxBitmap32
30. Again Still in the left panel, locate and delete the key:
    MiscStatus
31. Again Still in the left panel, locate and delete the key:
    TypeLib
32. Again Still in the left panel, locate and delete the key:
    Version
33. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface
34. Still in the left panel, locate and delete the key:
    {BD51A48E-EB5F-4454-8774-EF962DF64546}
35. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{BD51A48E-EB5F-4454-8774-EF962DF64546}
36. Still in the left panel, locate and delete the key:
    ProxyStubClsid32
37. Again Still in the left panel, locate and delete the key:
    TypeLib
38. Again Still in the left panel, locate and delete the key:
    {9BB31AD8-5DB2-459E-A901-DEA536F23BA4}
39. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}
40. Still in the left panel, locate and delete the key:
    ProxyStubClsid32
41. Again Still in the left panel, locate and delete the key:
    TypeLib
42. Close Registry Editor.

To delete the registry value this malware/grayware created:

1. Open Registry Editor.
   » For Windows 7 and Windows Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2) users, right-click on the lower-left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Uninstall>Reimage Repair
3. In the right panel, locate and delete the entry:
   DownloaderVersion = "1.8.9.8"
4. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Reimage>Reimage Protector
5. In the right panel, locate and delete the entry:
   ReimageRepairLocation = "%System Root%\Program Files\Reimage\Reimage Repair\ReimageRepair.exe"
6. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>AppID>{28FF42B8-A0DA-4BE5-9B81-E26DD59B350A}
7. In the right panel, locate and delete the entry:
   (Default) = "REI_AxControl"
8. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>AppID>REI_AxControl.DLL
9. In the right panel, locate and delete the entry:
   AppID = "{28FF42B8-A0DA-4BE5-9B81-E26DD59B350A}"
10. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{801B440B-1EE3-49B0-B05D-2AB076D4E8CB}
11. In the right panel, locate and delete the entry:
    (Default) = "CompReg Class"
12. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{801B440B-1EE3-49B0-B05D-2AB076D4E8CB}>InprocServer32
13. In the right panel, locate and delete the entry:
    (Default) = "%System Root%\Program Files\Reimage\Reimage Repair\REI_Axcontrol.dll"
14. Again In the right panel, locate and delete the entry:
    ThreadingModel = "Apartment"
15. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{801B440B-1EE3-49B0-B05D-2AB076D4E8CB}>TypeLib
16. In the right panel, locate and delete the entry:
    (Default) = "{FA6468D2-FAA4-4951-A53B-2A5CF9CC0A36}"
17. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>REI_AxControl.ReiEngine.1
18. In the right panel, locate and delete the entry:
    (Default) = "ReiEngine Class"
19. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>REI_AxControl.ReiEngine.1>CLSID
20. In the right panel, locate and delete the entry:
    (Default) = "{10ECCE17-29B5-4880-A8F5-EAD298611484}"
21. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>REI_AxControl.ReiEngine
22. In the right panel, locate and delete the entry:
    (Default) = "ReiEngine Class"
23. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>REI_AxControl.ReiEngine>CLSID
24. In the right panel, locate and delete the entry:
    (Default) = "{10ECCE17-29B5-4880-A8F5-EAD298611484}"
25. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>REI_AxControl.ReiEngine>CurVer
26. In the right panel, locate and delete the entry:
    (Default) = "REI_AxControl.ReiEngine.1"
27. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{10ECCE17-29B5-4880-A8F5-EAD298611484}
28. In the right panel, locate and delete the entry:
    (Default) = "ReiEngine Class"
29. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{10ECCE17-29B5-4880-A8F5-EAD298611484}>ProgID
30. In the right panel, locate and delete the entry:
    (Default) = "REI_AxControl.ReiEngine.1"
31. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{10ECCE17-29B5-4880-A8F5-EAD298611484}>VersionIndependentProgID
32. In the right panel, locate and delete the entry:
    (Default) = "REI_AxControl.ReiEngine"
33. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{10ECCE17-29B5-4880-A8F5-EAD298611484}>InprocServer32
34. In the right panel, locate and delete the entry:
    (Default) = "%System Root%\Program Files\Reimage\Reimage Repair\REI_Axcontrol.dll"
35. Again In the right panel, locate and delete the entry:
    ThreadingModel = "Apartment"
36. Again In the right panel, locate and delete the entry:
    AppID = "{28FF42B8-A0DA-4BE5-9B81-E26DD59B350A}"
37. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{10ECCE17-29B5-4880-A8F5-EAD298611484}>ToolboxBitmap32
38. In the right panel, locate and delete the entry:
    (Default) = "%System Root%\Program Files\Reimage\Reimage Repair\REI_Axcontrol.dll, 102"
39. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{10ECCE17-29B5-4880-A8F5-EAD298611484}>MiscStatus
40. In the right panel, locate and delete the entry:
    (Default) = "0"
41. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{10ECCE17-29B5-4880-A8F5-EAD298611484}>MiscStatus>1
42. In the right panel, locate and delete the entry:
    (Default) = "132497"
43. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{10ECCE17-29B5-4880-A8F5-EAD298611484}>TypeLib
44. In the right panel, locate and delete the entry:
    (Default) = "{FA6468D2-FAA4-4951-A53B-2A5CF9CC0A36}"
45. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{10ECCE17-29B5-4880-A8F5-EAD298611484}>Version
46. In the right panel, locate and delete the entry:
    (Default) = "1.0"
47. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{A817E7A2-43FA-11D0-9E44-00AA00B6770A}>TypeLib
48. In the right panel, locate and delete the entry:
    (Default) = "{FA6468D2-FAA4-4951-A53B-2A5CF9CC0A36}"
49. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{BD51A48E-EB5F-4454-8774-EF962DF64546}
50. In the right panel, locate and delete the entry:
    (Default) = "_IReiEngineEvents"
51. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{BD51A48E-EB5F-4454-8774-EF962DF64546}>ProxyStubClsid32
52. In the right panel, locate and delete the entry:
    (Default) = "{00020420-0000-0000-C000-000000000046}"
53. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{BD51A48E-EB5F-4454-8774-EF962DF64546}>TypeLib
54. In the right panel, locate and delete the entry:
    (Default) = "{FA6468D2-FAA4-4951-A53B-2A5CF9CC0A36}"
55. Again In the right panel, locate and delete the entry:
    Version = "1.0"
56. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}
57. In the right panel, locate and delete the entry:
    (Default) = "IReiEngine"
58. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}>ProxyStubClsid32
59. In the right panel, locate and delete the entry:
    (Default) = "{00020424-0000-0000-C000-000000000046}"
60. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Wow6432Node>Interface>{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}>TypeLib
61. In the right panel, locate and delete the entry:
    (Default) = "{FA6468D2-FAA4-4951-A53B-2A5CF9CC0A36}"
62. Again In the right panel, locate and delete the entry:
    Version = "1.0"
63. Close Registry Editor.

To manually delete a malware/grayware file from an affected system:

•For Windows 7, Windows Server 2008 (R2), Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows 7 and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, right-click on the lower-left corner of the screen,then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %System Root%\Program Files\Reimage\Reimage Repair\ReimageReminder.exe
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\Reimage Repair\Uninstall.lnk
   • %System Root%\Program Files\Reimage\Reimage Repair\REI_Engine.lza
   • %System Root%\Program Files\Reimage\Reimage Repair\REI_Axcontrol.lza
   • %User Temp%\IsProcessActive.txt
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\Reimage Repair\Terms of Use.lnk
   • %Windows%\${INI_FILE}
   • %System Root%\rei\AV\productname.dat
   • %Windows%\reimage.ini
   • %System Root%\Program Files\Reimage\Reimage Repair\version.rei
   • %System Root%\rei\AV\savapi_restart.exe
   • %System Root%\rei\AV\avupdate.exe
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\Reimage Repair\Reimage Repair.lnk
   • %User Temp%\Reimage\UniProtectorPackage.exe
   • %System Root%\Program Files\Reimage\Reimage Repair\REI_Engine.dll
   • %System Root%\rei\AV\savapi.exe
   • %System Root%\rei\AV\savapi_stub.exe
   • %System Root%\Program Files\Reimage\Reimage Repair\Reimage_uninstall.ico
   • %All Users Profile%\Reimage Protector\Results\ProtectorPackage.log
   • %System Root%\Program Files\Reimage\Reimage Repair\Reimage Repair Help & Support.url
   • %System Root%\Program Files\Reimage\Reimage Repair\Reimage Repair Privacy Policy.url
   • %System Root%\Program Files\Reimage\Reimage Repair\LZMA.EXE
   • %System Root%\Program Files\Reimage\Reimage Repair\Reimage_SafeMode.ico
   • %User Temp%\Reimage\protector_version.xml
   • %System Root%\Program Files\Reimage\Reimage Repair\reimage.dat
   • %System Root%\Program Files\Reimage\Reimage Repair\Reimage.exe
   • %System Root%\Program Files\Reimage\Reimage Repair\engine.dat
   • %System Root%\rei\About.txt
   • %System Root%\Users\Public\Desktop\PC Scan & Repair by Reimage.lnk
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\Reimage Repair\Help & Support.lnk
   • %System Root%\Program Files\Reimage\Reimage Repair\Reimage Repair Terms of Use.url
   • %System Root%\Program Files\Reimage\Reimage Repair\msvcr120.dll
   • %System Root%\rei\AV\xbvRei.vdf
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\Reimage Repair\Privacy Policy.lnk
   • %System Root%\Program Files\Reimage\Reimage Repair\Reimage Repair Uninstall Instructions.url
   • %System Root%\rei\SupportInfoTool.ini
   • %System Root%\Program Files\Reimage\Reimage Repair\Reimageicon.ico
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\Reimage Repair\Uninstall Instructions.lnk
   • %System Root%\Program Files\Reimage\Reimage Repair\Reimage_website.ico
   • %System Root%\Program Files\Reimage\Reimage Repair\uninst.exe
   • %System Root%\rei\AV\HBEDV.KEY
   • %System Root%\Program Files\Reimage\Reimage Repair\REI_Axcontrol.dll
   • %System Root%\rei\AV\avupdate_msg.avr
   • %All Users Profile%\Reimage Protector\Results\ProtectorUpdater.log
   • %System Root%\Program Files\Reimage\Reimage Repair\REI_SupportInfoTool.exe
   • %User Temp%\Reimage\repair setup log.txt
   • %User Temp%\Reimage\ReimageRepair.exe
   • %System Root%\Program Files\Reimage\Reimage Repair\savapi.dll
   • %System Root%\Program Files\Reimage\Reimage Repair\ReimageRepair.exe
   • %System Root%\rei\AV\cacert.crt
   • %System Root%\Program Files\Reimage\Reimage Repair\ReimageSafeMode.exe
   • %System Root%\Program Files\Reimage\Reimage Repair\REI_AVIRA.exe
   • %System Root%\rei\AV\msvcr120.dll
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\Reimage Repair\Run in safe mode.lnk
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7 and Windows Server 2008 (R2).

To delete malware/grayware/spyware folders:

For Windows 7, Windows Server 2008 (R2), Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows 7 and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, right-click on the lower-left corner of the screen,then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %System Root%\Program Files\Reimage
   • %All Users Profile%\Microsoft
   • %System Root%\Program Files
   • %System Root%\Program Files\Reimage\Reimage Repair
   • %User Temp%\Reimage
   • %System Root%\rei\AV
   • %User Profile%\AppData
   • %All Users Profile%\Reimage Protector\Results
   • %All Users Profile%\Microsoft\Windows
   • %All Users Profile%\Reimage Protector
   • %All Users Profile%\Microsoft\Windows\Start Menu
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs
   • %System Root%\Users
   • %System Root%\rei
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\Reimage Repair
3. Once located, select the file then press SHIFT+DELETE to permanently delete the folder.
4. Repeat steps 2-3 for the remaining folders:
   • %System Root%\Program Files\Reimage
   • %All Users Profile%\Microsoft
   • %System Root%\Program Files
   • %System Root%\Program Files\Reimage\Reimage Repair
   • %User Temp%\Reimage
   • %System Root%\rei\AV
   • %User Profile%\AppData
   • %All Users Profile%\Reimage Protector\Results
   • %All Users Profile%\Microsoft\Windows
   • %All Users Profile%\Reimage Protector
   • %All Users Profile%\Microsoft\Windows\Start Menu
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs
   • %System Root%\Users
   • %System Root%\rei
   • %All Users Profile%\Microsoft\Windows\Start Menu\Programs\Reimage Repair
   *Note: Read the following Microsoft page if these steps do not work on Windows 7 and Server 2008 (R2).