Adware.Win32.Unlocker.A

To restart in Safe Mode:

• For Windows 7 and Windows Server 2008 (R2) users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
3. On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.

• For Windows 8, Windows 8.1, and Windows Server 2012 users

1. Access the Charms bar by moving your mouse pointer to the upper right corner of the screen.
2. Move your mouse pointer down and click Settings>Change your PC Settings.
3. In the left panel, click General.
4. In the right panel, scroll down to the bottom to find the Advanced startup section, then click the Restart now button and wait for the system to restart.
5. In the Advanced Startup menu, click Troubleshoot>Advanced Options>Startup Settings>Restart and wait for the system to restart.
6. In the Startup Settings menu, press 4 to enable safe mode.

• For Windows 10 users

1. Press Windows logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button, then select Settings.
2. Select Update & Security > Recovery.
3. Under Advanced startup, select Restart now.
4. After your PC restarts to the Choose an option screen, select Troubleshoot > Advcanced options > Startup settings > Restart.
5. After your PC restarts, you'll see a list og options. Select 4 or press F4 to start your PC in Safe Mode.

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC.
3. View the list of all running programs. To do this:
   • For Windows 7 and Server 2008 (R2) users, click the Processes tab.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, click the Details tab.
4. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
5. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
6. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
7. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
8. Close Task Manager.

To delete the registry key this malware/grayware created:

1. Open Registry Editor.
   » For Windows 7 and Windows Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2) users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>System>CurrentControlSet>Services
3. Still in the left panel, locate and delete the key:
   UnlockerDriver5
4. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>Software>Microsoft>Windows>CurrentVersion>Uninstall
5. Still in the left panel, locate and delete the key:
   Unlocker
6. In the left panel, double-click the following:
   HKEY_CLASSES_ROOT>CLSID
7. Still in the left panel, locate and delete the key:
   {GUID}
8. In the left panel, double-click the following:
   HKEY_CLASSES_ROOT>CLSID>{GUID}
9. Still in the left panel, locate and delete the key:
   InProcServer32
10. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>software>classes>clsid
11. Still in the left panel, locate and delete the key:
    UnlockerShellExtension
12. In the left panel, double-click the following:
    HKEY_CLASSES_ROOT>AllFileSystemObjects>shellex>ContextMenuHandlers
13. Still in the left panel, locate and delete the key:
    UnlockerShellExtension
14. In the left panel, double-click the following:
    HKEY_CLASSES_ROOT>folder>shellex>ContextMenuHandlers
15. Still in the left panel, locate and delete the key:
    UnlockerShellExtension
16. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>Software>Microsoft>Windows>CurrentVersion>App Paths
17. Still in the left panel, locate and delete the key:
    Unlocker.exe
18. Close Registry Editor.

To delete the registry value this malware/grayware created:

1. Open Registry Editor.
   » For Windows 7 and Windows Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2) users, right-click on the lower-left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   UnlockerAssistant = "%Program Files%\Unlocker\UnlockerAssistant.exe"
4. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Uninstall>Unlocker
5. In the right panel, locate and delete the entry:
   Language = "1033"
6. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>services>UnlockerDriver5
7. In the right panel, locate and delete the entry:
   Type = "1"
8. Again In the right panel, locate and delete the entry:
   OnlineVersion = "1.9.1"
9. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{GUID}
10. In the right panel, locate and delete the entry:
    (Default) = "UnlockerShellExtension"
11. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>{GUID}>InProcServer32
12. In the right panel, locate and delete the entry:
    (Default) = "%Program Files%\Unlocker\UnlockerCOM.dll"
13. Again In the right panel, locate and delete the entry:
    ThreadingModel = "Apartment"
14. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>CLSID>UnlockerShellExtension
15. In the right panel, locate and delete the entry:
    (Default) = "{GUID}"
16. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>AllFilesystemObjects>shellex>ContextMenuHandlers>UnlockerShellExtension
17. In the right panel, locate and delete the entry:
    (Default) = "{GUID}"
18. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Folder>ShellEx>ContextMenuHandlers>UnlockerShellExtension
19. In the right panel, locate and delete the entry:
    (Default) = "{GUID}"
20. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Shell Extensions>Approved
21. In the right panel, locate and delete the entry:
    {GUID} = "UnlockerShellExtension"
22. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>App Paths>Unlocker.exe
23. In the right panel, locate and delete the entry:
    (Default) = "%Program Files%\Unlocker\Unlocker.exe"
24. Again In the right panel, locate and delete the entry:
    DisplayName = "Unlocker 1.9.1"
25. Again In the right panel, locate and delete the entry:
    UninstallString = "%Program Files%\Unlocker\uninst.exe"
26. Again In the right panel, locate and delete the entry:
    DisplayIcon = "%Program Files%\Unlocker\Unlocker.exe"
27. Again In the right panel, locate and delete the entry:
    DisplayVersion = "1.9.1"
28. Again In the right panel, locate and delete the entry:
    URLInfoAbout = "http://unlocker.{BLOCKED}oop.com"
29. Again In the right panel, locate and delete the entry:
    Publisher = "Cedrick Collomb"
30. Close Registry Editor.

To manually delete a malware/grayware file from an affected system:

•For Windows 7, Windows Server 2008 (R2), Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows 7 and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, right-click on the lower-left corner of the screen,then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %Application Data%\Microsoft\Internet Explorer\Quick Launch\QuickStores.lnk
   • %Start Menu%\Programs\Unlocker\Start Unlocker.lnk
   • %Program Files%\Unlocker\UnlockerCOM.dll
   • %Program Files%\Unlocker\README.TXT
   • %Program Files%\Unlocker\Unlocker.exe
   • %Start Menu%\Programs\Unlocker\Start Unlocker Assistant.lnk
   • %Program Files%\Unlocker\UnlockerAssistant.exe
   • %Start Menu%\Programs\Unlocker\Website.lnk
   • %Program Files%\Unlocker\UnlockerDriver5.sys
   • %User Temp%\Quickstores.ico
   • %Program Files%\Unlocker\uninst.exe
   • %User Temp%\FileUnlocker_Installer.exe
   • %Start Menu%\QuickStores.lnk
   • %Program Files%\Unlocker\UnlockerHook.dll
   • %Program Files%\Unlocker\Unlocker.url
   • %Start Menu%\Programs\Unlocker\README.lnk
   • %Start Menu%\Programs\Unlocker\Uninstall.lnk
   • %Desktop%\QuickStores.lnk
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7 and Windows Server 2008 (R2).

To delete malware/grayware/spyware folders:

For Windows 7, Windows Server 2008 (R2), Windows 8, Windows 8.1, Windows 10, and Windows Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows 7 and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, right-click on the lower-left corner of the screen,then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %Program Files%\Unlocker
   • %Start Menu%\Programs\Unlocker
3. Once located, select the file then press SHIFT+DELETE to permanently delete the folder.
4. Repeat steps 2-3 for the remaining folders:
   • %Program Files%\Unlocker
   • %Start Menu%\Programs\Unlocker
   *Note: Read the following Microsoft page if these steps do not work on Windows 7 and Server 2008 (R2).