TSPY_PASSDUMP.A

To restart in Safe Mode:

• For Windows 2000 users

1. Restart your computer.
2. Press F8 when you see the Starting Windows bar at the bottom of the screen.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows XP users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Windows Advanced Options menu does not appear, try restarting then pressing F8 several times when the POST screen appears.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows Server 2003 users

1. Restart your computer.
2. Press F8 after Windows starts up. If the Windows Advanced Options menu does not appear, try restarting again and pressing F8 several times afterward.
3. On the Windows Advanced Option menu, use the arrow keys to select Safe Mode then press Enter.

• For Windows Vista, Windows 7, and Windows Server 2008 users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
3. On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.

• For Windows 8, Windows 8.1, and Windows Server 2012 users

1. Access the Charms bar by moving your mouse pointer to the upper right corner of the screen.
2. Move your mouse pointer down and click Settings>Change your PC Settings.
3. In the left panel, click General.
4. In the right panel, scroll down to the bottom to find the Advanced startup section, then click the Restart now button and wait for the system to restart.
5. In the Advanced Startup menu, click Troubleshoot>Advanced Options>Startup Settings>Restart and wait for the system to restart.
6. In the Startup Settings menu, press 4 to enable safe mode.

To delete the registry key this malware/grayware created:

1. Open Registry Editor.
   » For Windows 2000, Windows XP, and Windows Server 2003 users, click Start>Run, type regedit in the text box provided, and then press Enter.
   » For Windows Vista, Windows 7, and Windows Server 2008 users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, and Windows Server 2012 users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software
3. Still in the left panel, locate and delete the key:
   WinRAR SFX
4. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Adobe>Adobe Acrobat
5. Still in the left panel, locate and delete the key:
   10.0
6. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Adobe>Adobe Synchronizer
7. Still in the left panel, locate and delete the key:
   10.0
8. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>System
9. Still in the left panel, locate and delete the key:
   Acrobatbrokerserverdispatchercpp789
10. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Installer
11. Still in the left panel, locate and delete the key:
    Migrated
12. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0
13. Still in the left panel, locate and delete the key:
    Originals
14. Again Still in the left panel, locate and delete the key:
    AVGeneral
15. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Adobe Synchronizer>10.0
16. Still in the left panel, locate and delete the key:
    Acrobat.com
17. Again Still in the left panel, locate and delete the key:
    Acrobat.com.v2
18. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Adobe Acrobat>10.0
19. Still in the left panel, locate and delete the key:
    DiskCabs
20. Again Still in the left panel, locate and delete the key:
    Collab
21. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab
22. Still in the left panel, locate and delete the key:
    cDocumentCenter
23. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cDocumentCenter
24. Still in the left panel, locate and delete the key:
    cSettings
25. Again Still in the left panel, locate and delete the key:
    cEmailDistribution
26. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cEmailDistribution
27. Still in the left panel, locate and delete the key:
    cSettings
28. Again Still in the left panel, locate and delete the key:
    cInitiationWizardFirstLaunch
29. Again Still in the left panel, locate and delete the key:
    Security
30. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security
31. Still in the left panel, locate and delete the key:
    cHandlers
32. Again Still in the left panel, locate and delete the key:
    cASPKI
33. Again Still in the left panel, locate and delete the key:
    cASPKI
34. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI
35. Still in the left panel, locate and delete the key:
    cCustomCertPrefs
36. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs
37. Still in the left panel, locate and delete the key:
    c290FA7E61053E8763C6055E6333A99EFB83ECACB
38. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c290FA7E61053E8763C6055E6333A99EFB83ECACB
39. Still in the left panel, locate and delete the key:
    cAdobe_OCSPRevChecker
40. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c290FA7E61053E8763C6055E6333A99EFB83ECACB>cAdobe_OCSPRevChecker
41. Still in the left panel, locate and delete the key:
    cAuthorizedResponder
42. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c290FA7E61053E8763C6055E6333A99EFB83ECACB>cAdobe_OCSPRevChecker>cAuthorizedResponder
43. Still in the left panel, locate and delete the key:
    c0
44. Again Still in the left panel, locate and delete the key:
    c312E322E3834302E3131343032312E310000
45. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000
46. Still in the left panel, locate and delete the key:
    cAdobe_ChainBuilder
47. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_ChainBuilder
48. Still in the left panel, locate and delete the key:
    cAcceptablePolicyOIDs
49. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs
50. Still in the left panel, locate and delete the key:
    c0
51. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c0
52. Still in the left panel, locate and delete the key:
    cValue
53. Again Still in the left panel, locate and delete the key:
    c1
54. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c1
55. Still in the left panel, locate and delete the key:
    cValue
56. Again Still in the left panel, locate and delete the key:
    cAdobe_OCSPRevChecker
57. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker
58. Still in the left panel, locate and delete the key:
    cAuthorizedResponder
59. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cAuthorizedResponder
60. Still in the left panel, locate and delete the key:
    c0
61. Again Still in the left panel, locate and delete the key:
    cSendNonce
62. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cSendNonce
63. Still in the left panel, locate and delete the key:
    c0
64. Again Still in the left panel, locate and delete the key:
    cSignCertOID
65. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cSignCertOID
66. Still in the left panel, locate and delete the key:
    c0
67. Again Still in the left panel, locate and delete the key:
    cSignRequest
68. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cSignRequest
69. Still in the left panel, locate and delete the key:
    c0
70. Again Still in the left panel, locate and delete the key:
    cURLToConsult
71. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cURLToConsult
72. Still in the left panel, locate and delete the key:
    c0
73. Again Still in the left panel, locate and delete the key:
    c312E322E3834302E3131343032312E312E312E310000
74. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000
75. Still in the left panel, locate and delete the key:
    cAdobe_ChainBuilder
76. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_ChainBuilder
77. Still in the left panel, locate and delete the key:
    cAcceptablePolicyOIDs
78. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs
79. Still in the left panel, locate and delete the key:
    c0
80. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c0
81. Still in the left panel, locate and delete the key:
    cValue
82. Again Still in the left panel, locate and delete the key:
    c1
83. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c1
84. Still in the left panel, locate and delete the key:
    cValue
85. Again Still in the left panel, locate and delete the key:
    cAdobe_OCSPRevChecker
86. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker
87. Still in the left panel, locate and delete the key:
    cAuthorizedResponder
88. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cAuthorizedResponder
89. Still in the left panel, locate and delete the key:
    c0
90. Again Still in the left panel, locate and delete the key:
    cSendNonce
91. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cSendNonce
92. Still in the left panel, locate and delete the key:
    c0
93. Again Still in the left panel, locate and delete the key:
    cSignCertOID
94. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cSignCertOID
95. Still in the left panel, locate and delete the key:
    c0
96. Again Still in the left panel, locate and delete the key:
    cSignRequest
97. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cSignRequest
98. Still in the left panel, locate and delete the key:
    c0
99. Again Still in the left panel, locate and delete the key:
    cURLToConsult
100. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cURLToConsult
101. Still in the left panel, locate and delete the key:
     c0
102. Again Still in the left panel, locate and delete the key:
     c312E332E33362E382E312E310000
103. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000
104. Still in the left panel, locate and delete the key:
     cAdobe_CRLRevChecker
105. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_CRLRevChecker
106. Still in the left panel, locate and delete the key:
     cRequireAKI
107. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_CRLRevChecker>cRequireAKI
108. Still in the left panel, locate and delete the key:
     c0
109. Again Still in the left panel, locate and delete the key:
     cAdobe_ChainBuilder
110. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_ChainBuilder
111. Still in the left panel, locate and delete the key:
     cAllowCAToIssueAC
112. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_ChainBuilder>cAllowCAToIssueAC
113. Still in the left panel, locate and delete the key:
     c0
114. Again Still in the left panel, locate and delete the key:
     cCheckCABasicConstraints
115. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_ChainBuilder>cCheckCABasicConstraints
116. Still in the left panel, locate and delete the key:
     c0
117. Again Still in the left panel, locate and delete the key:
     cAdobe_OCSPRevChecker
118. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_OCSPRevChecker
119. Still in the left panel, locate and delete the key:
     cAllowOCSPNoCheck
120. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_OCSPRevChecker>cAllowOCSPNoCheck
121. Still in the left panel, locate and delete the key:
     c0
122. Again Still in the left panel, locate and delete the key:
     cRequireOCSPCertHash
123. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_OCSPRevChecker>cRequireOCSPCertHash
124. Still in the left panel, locate and delete the key:
     c0
125. Again Still in the left panel, locate and delete the key:
     cAdobe_Validation
126. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_Validation
127. Still in the left panel, locate and delete the key:
     cValidityModel
128. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_Validation>cValidityModel
129. Still in the left panel, locate and delete the key:
     c0
130. Again Still in the left panel, locate and delete the key:
     cPPKHandler
131. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Microsoft>SystemCertificates
132. Still in the left panel, locate and delete the key:
     ADDRESSBOOK
133. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Microsoft>SystemCertificates>ADDRESSBOOK
134. Still in the left panel, locate and delete the key:
     CRLs
135. Again Still in the left panel, locate and delete the key:
     CTLs
136. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Microsoft>MSDAIPP>Provider
137. Still in the left panel, locate and delete the key:
     {67AF0C7F-DA0F0745-C3CC8685-CEC42AE0}
138. Again Still in the left panel, locate and delete the key:
     {B0D58971-F86BF718-EE17E99E-DCEB9A86}
139. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>Software>Adobe>Acrobat Reader>10.0
140. Still in the left panel, locate and delete the key:
     AdobeViewer
141. Again Still in the left panel, locate and delete the key:
     {6EB2FDC8-EB83A618-96C19D60-2328F370}
142. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Tracing>Microsoft
143. Still in the left panel, locate and delete the key:
     BITS
144. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Tracing>Microsoft>BITS
145. Still in the left panel, locate and delete the key:
     CtlGuid
146. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion
147. Still in the left panel, locate and delete the key:
     BITS
148. Close Registry Editor.

To delete the registry value this malware/grayware created:

1. Open Registry Editor.
   » For Windows 2000, Windows XP, and Windows Server 2003 users, click Start>Run, type regedit in the text box provided, and then press Enter.
   » For Windows Vista, Windows 7, and Windows Server 2008 users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, and Windows Server 2012 users, right-click on the lower-left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   loo3 = "%User Profile%\Adobe\kj4.bat"
4. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>WinRAR SFX
5. In the right panel, locate and delete the entry:
   C%%Users%Public%Public Document%Adobe%page% = "{random characters}"
6. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Installer>Migrated
7. In the right panel, locate and delete the entry:
   {AC76BA86-7AD7-1033-7B44-AA0000000001} = "1"
8. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Originals
9. In the right panel, locate and delete the entry:
   bDisplayedSplash = "1"
10. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>AVGeneral
11. In the right panel, locate and delete the entry:
    bLastExitNormal = "0"
12. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cDocumentCenter
13. In the right panel, locate and delete the entry:
    bAlwaysUseServer = "0"
14. Again In the right panel, locate and delete the entry:
    bAlwaysUseServerFD = "0"
15. Again In the right panel, locate and delete the entry:
    bDefault = "1"
16. Again In the right panel, locate and delete the entry:
    bDefaultFD = "1"
17. Again In the right panel, locate and delete the entry:
    tDistMethod = "UPLOAD"
18. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cDocumentCenter>cSettings
19. In the right panel, locate and delete the entry:
    tcSetting = "https://api.{BLOCKED}e.acrobat.com"
20. Again In the right panel, locate and delete the entry:
    tUI = "Acrobat.com (Recommended)"
21. Again In the right panel, locate and delete the entry:
    tURL = "urn://ns.{BLOCKED}e.com/Collaboration/SharedReview/Acrobat.com"
22. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cEmailDistribution
23. In the right panel, locate and delete the entry:
    bAlwaysUseServerFD = "0"
24. Again In the right panel, locate and delete the entry:
    bDefaultFD = "0"
25. Again In the right panel, locate and delete the entry:
    tDistMethod = "EMAIL"
26. Again In the right panel, locate and delete the entry:
    tUI = "Manually collect responses in my email inbox"
27. Again In the right panel, locate and delete the entry:
    tURL = "urn://ns.{BLOCKED}e.com/Collaboration/Forms/Email"
28. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cInitiationWizardFirstLaunch
29. In the right panel, locate and delete the entry:
    bIsFirstLaunchER = "1"
30. Again In the right panel, locate and delete the entry:
    bIsFirstLaunchFD = "1"
31. Again In the right panel, locate and delete the entry:
    bIsFirstLaunchSF = "1"
32. Again In the right panel, locate and delete the entry:
    bIsFirstLaunchSR = "1"
33. Again In the right panel, locate and delete the entry:
    bIsFirstLaunchUF = "1"
34. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cHandlers
35. In the right panel, locate and delete the entry:
    aPrivKey = "Adobe.PPKLite"
36. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c290FA7E61053E8763C6055E6333A99EFB83ECACB>cAdobe_OCSPRevChecker>cAuthorizedResponder>c0
37. In the right panel, locate and delete the entry:
    bValue = "1"
38. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c0
39. In the right panel, locate and delete the entry:
    iEnd = "1"
40. Again In the right panel, locate and delete the entry:
    iStart = "1"
41. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c0>cValue
42. In the right panel, locate and delete the entry:
    s0 = "{random values}"
43. Again In the right panel, locate and delete the entry:
    s1 = "{random values}"
44. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c1
45. In the right panel, locate and delete the entry:
    iEnd = "2"
46. Again In the right panel, locate and delete the entry:
    iStart = "2"
47. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c1>cValue
48. In the right panel, locate and delete the entry:
    s0 = "{random values}"
49. Again In the right panel, locate and delete the entry:
    s1 = "{random values}"
50. Again In the right panel, locate and delete the entry:
    s2 = "{random values}"
51. Again In the right panel, locate and delete the entry:
    s3 = "{random values}"
52. Again In the right panel, locate and delete the entry:
    s4 = "{random values}"
53. Again In the right panel, locate and delete the entry:
    s5 = "{random values}"
54. Again In the right panel, locate and delete the entry:
    s6 = "{random values}"
55. Again In the right panel, locate and delete the entry:
    s7 = "{random values}"
56. Again In the right panel, locate and delete the entry:
    s8 = "{random values}"
57. Again In the right panel, locate and delete the entry:
    s9 = "{random values}"
58. Again In the right panel, locate and delete the entry:
    s10 = "{random values}"
59. Again In the right panel, locate and delete the entry:
    s11 = "{random values}"
60. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cAuthorizedResponder>c0
61. In the right panel, locate and delete the entry:
    bValue = "1"
62. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cSendNonce>c0
63. In the right panel, locate and delete the entry:
    iValue = "1"
64. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cSignCertOID>c0
65. In the right panel, locate and delete the entry:
    sValue = "{random values}"
66. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cSignRequest>c0
67. In the right panel, locate and delete the entry:
    bValue = "1"
68. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E310000>cAdobe_OCSPRevChecker>cURLToConsult>c0
69. In the right panel, locate and delete the entry:
    iValue = "3"
70. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c0
71. In the right panel, locate and delete the entry:
    iEnd = "1"
72. Again In the right panel, locate and delete the entry:
    iStart = "1"
73. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c0>cValue
74. In the right panel, locate and delete the entry:
    s0 = "{random values}"
75. Again In the right panel, locate and delete the entry:
    s1 = "{random values}"
76. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c1
77. In the right panel, locate and delete the entry:
    iEnd = "2"
78. Again In the right panel, locate and delete the entry:
    iStart = "2"
79. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_ChainBuilder>cAcceptablePolicyOIDs>c1>cValue
80. In the right panel, locate and delete the entry:
    s0 = "{random values}"
81. Again In the right panel, locate and delete the entry:
    s1 = "{random values}"
82. Again In the right panel, locate and delete the entry:
    s2 = "{random values}"
83. Again In the right panel, locate and delete the entry:
    s3 = "{random values}"
84. Again In the right panel, locate and delete the entry:
    s4 = "{random values}"
85. Again In the right panel, locate and delete the entry:
    s5 = "{random values}"
86. Again In the right panel, locate and delete the entry:
    s6 = "{random values}"
87. Again In the right panel, locate and delete the entry:
    s7 = "{random values}"
88. Again In the right panel, locate and delete the entry:
    s8 = "{random values}"
89. Again In the right panel, locate and delete the entry:
    s9 = "{random values}"
90. Again In the right panel, locate and delete the entry:
    s10 = "{random values}"
91. Again In the right panel, locate and delete the entry:
    s11 = "{random values}"
92. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cAuthorizedResponder>c0
93. In the right panel, locate and delete the entry:
    bValue = "1"
94. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cSendNonce>c0
95. In the right panel, locate and delete the entry:
    iValue = "1"
96. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cSignCertOID>c0
97. In the right panel, locate and delete the entry:
    sValue = "{random values}"
98. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cSignRequest>c0
99. In the right panel, locate and delete the entry:
    bValue = "1"
100. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E322E3834302E3131343032312E312E312E310000>cAdobe_OCSPRevChecker>cURLToConsult>c0
101. In the right panel, locate and delete the entry:
     iValue = "3"
102. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_CRLRevChecker>cRequireAKI>c0
103. In the right panel, locate and delete the entry:
     bValue = "1"
104. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_ChainBuilder>cAllowCAToIssueAC>c0
105. In the right panel, locate and delete the entry:
     bValue = "1"
106. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_ChainBuilder>cCheckCABasicConstraints>c0
107. In the right panel, locate and delete the entry:
     bValue = "0"
108. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_OCSPRevChecker>cAllowOCSPNoCheck>c0
109. In the right panel, locate and delete the entry:
     bValue = "0"
110. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_OCSPRevChecker>cRequireOCSPCertHash>c0
111. In the right panel, locate and delete the entry:
     bValue = "0"
112. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cASPKI>cASPKI>cCustomCertPrefs>c312E332E33362E382E312E310000>cAdobe_Validation>cValidityModel>c0
113. In the right panel, locate and delete the entry:
     iValue = "1"
114. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cPPKHandler
115. In the right panel, locate and delete the entry:
     bCustomPrefsCreated = "1"
116. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Adobe Acrobat>10.0>DiskCabs
117. In the right panel, locate and delete the entry:
     bForms_AdhocWorkflowBackup = "0"
118. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Services>SharedAccess>Parameters>FirewallPolicy>StandardProfile
119. In the right panel, locate and delete the entry:
     EnableFirewall = "0"
120. Again In the right panel, locate and delete the entry:
     DoNotAllowExceptions = "0"
121. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Adobe>Acrobat Reader>10.0>AdobeViewer
122. In the right panel, locate and delete the entry:
     EULA = "1"
123. In the left panel, double-click the following:
     HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>AdobeViewer
124. In the right panel, locate and delete the entry:
     EULA = "1"
125. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Tracing>Microsoft>BITS
126. In the right panel, locate and delete the entry:
     LogSessionName = "stdout"
127. Again In the right panel, locate and delete the entry:
     Active = "1"
128. Again In the right panel, locate and delete the entry:
     ControlFlags = "1"
129. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion>Tracing>Microsoft>BITS>CtlGuid
130. In the right panel, locate and delete the entry:
     Guid = "4a8aaa94-cfc4-46a7-8e4e-17bc45608f0a"
131. Again In the right panel, locate and delete the entry:
     BitNames = "{random characters}"
132. In the left panel, double-click the following:
     HKEY_LOCAL_MACHINE>SYSTEM>ControlSet001>Control>BackupRestore>FilesNotToBackup
133. In the right panel, locate and delete the entry:
     BITS_metadata = "%User Profile%\Downloader\*"
134. Close Registry Editor.

To restore registry values this malware/grayware modified:

1. Open Registry Editor. To do this:
   
   • On Windows 2000, XP, and Server 2003:
     Click Start>Run, type REGEDIT in the text box provided, and then press Enter.
   • On Windows Vista, 7, and Server 2008:
     Click the Start button, type REGEDIT in the Search input field then press Enter.
   • On Windows 8, 8.1, and Server 2012:
     Right-click on the lower left corner of the screen and click Run, type REGEDIT in the Run input field, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run>OptionalComponents>IMAIL
3. In the right panel, locate the registry value:
   Installed = "1"
4. Right-click on the value name and choose Modify. Change the value data of this entry to:
   Installed = "1"
5. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run>OptionalComponents>MAPI
6. In the right panel, locate the registry value:
   Installed = "1"
7. Right-click on the value name and choose Modify. Change the value data of this entry to:
   Installed = "1"
8. Again In the right panel, locate the registry value:
   NoChange = "1"
9. Right-click on the value name and choose Modify. Change the value data of this entry to:
   NoChange = "1"
10. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run>OptionalComponents>MSFS
11. In the right panel, locate the registry value:
    Installed = "1"
12. Right-click on the value name and choose Modify. Change the value data of this entry to:
    Installed = "1"
13. Close Registry Editor.

To manually delete a malware/grayware file from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the File name* input box, type the following:
   
   • __tmp_rar_sfx_access_check_131296
   • eee6.adv
   • par.zip.aes
   • Bdoc.pdf
   • dro1.pdf
   • unzip1.pdf
   • jet2.vbs
   • 203.ww2
   • %Application Data%\Adobe\Color\ACECache11.lst
   • %Application Data%\Adobe\Acrobat\10.0\UserCache.bin
   • %User Temp%\Temporary Internet Files
   • %User Temp%\Temporary Internet Files\Content.IE5
   • %User Temp%\Temporary Internet Files\Content.IE5\OX230TUR
   • %User Temp%\Temporary Internet Files\Content.IE5\496NOL2B
   • %User Temp%\Temporary Internet Files\Content.IE5\ULF99E06
   • %User Temp%\Temporary Internet Files\Content.IE5\8DIF8TAN
   • %User Temp%\Cookies
   • %User Temp%\History
   • %User Temp%\History\History.IE5
   • %User Profile%\10.0\rdrmessage.zip
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
   • %User Profile%\CRLCache\A9B8213768ADC68AF64FCC6409E8BE414726687F.crl
   • %User Profile%\CRLCache\48B76449F3D5FEFA1133AA805E420F0FCA643651.crl
   • %User Profile%\Security\addressbook.acrodata
   • PAR.zip
   • Acro3.pmd
   • Acropa4.exe
   • az1.bat
   • ba5.bat
   • Bcro3.pmd
   • keeprun.ini
   • kj4.bat
   • monf2.reg
   • qox.pmd
   • uk5.vbs
   • yy5.vbs
   • 012.012
   • 011.011
   • 112.112
   • %User Temp%\ArmUI.ini
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).

• For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen,then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • __tmp_rar_sfx_access_check_131296
   • eee6.adv
   • par.zip.aes
   • Bdoc.pdf
   • dro1.pdf
   • unzip1.pdf
   • jet2.vbs
   • 203.ww2
   • %Application Data%\Adobe\Color\ACECache11.lst
   • %Application Data%\Adobe\Acrobat\10.0\UserCache.bin
   • %User Temp%\Temporary Internet Files
   • %User Temp%\Temporary Internet Files\Content.IE5
   • %User Temp%\Temporary Internet Files\Content.IE5\OX230TUR
   • %User Temp%\Temporary Internet Files\Content.IE5\496NOL2B
   • %User Temp%\Temporary Internet Files\Content.IE5\ULF99E06
   • %User Temp%\Temporary Internet Files\Content.IE5\8DIF8TAN
   • %User Temp%\Cookies
   • %User Temp%\History
   • %User Temp%\History\History.IE5
   • %User Profile%\10.0\rdrmessage.zip
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
   • %User Profile%\CRLCache\A9B8213768ADC68AF64FCC6409E8BE414726687F.crl
   • %User Profile%\CRLCache\48B76449F3D5FEFA1133AA805E420F0FCA643651.crl
   • %User Profile%\Security\addressbook.acrodata
   • PAR.zip
   • Acro3.pmd
   • Acropa4.exe
   • az1.bat
   • ba5.bat
   • Bcro3.pmd
   • keeprun.ini
   • kj4.bat
   • monf2.reg
   • qox.pmd
   • uk5.vbs
   • yy5.vbs
   • 012.012
   • 011.011
   • 112.112
   • %User Temp%\ArmUI.ini
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.

To delete malware/grayware/spyware folders:

For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the File name* input box, type:
   
   • %System Root%\Users
   • %System Root%\Users\Public
   • %System Root%\Users\Public\Public Document
   • %System Root%\Users\Public\Public Document\Adobe
   • %System Root%\Users\Public\Public Document\Adobe\page
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
   • %User Profile%\Msn\Adobe
   • %User Profile%\Msn
   • %User Profile%\Application Data\aXkacFEBbHz4NDHAeO00
   • %User Profile%\Network\Downloader
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the folder then press SHIFT+DELETE to permanently delete the folder.
5. Repeat steps 2 to 4 for the remaining folders:
   • %System Root%\Users
   • %System Root%\Users\Public
   • %System Root%\Users\Public\Public Document
   • %System Root%\Users\Public\Public Document\Adobe
   • %System Root%\Users\Public\Public Document\Adobe\page
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
   • %User Profile%\Msn\Adobe
   • %User Profile%\Msn
   • %User Profile%\Application Data\aXkacFEBbHz4NDHAeO00
   • %User Profile%\Network\Downloader
   *Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).

For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %System Root%\Users
   • %System Root%\Users\Public
   • %System Root%\Users\Public\Public Document
   • %System Root%\Users\Public\Public Document\Adobe
   • %System Root%\Users\Public\Public Document\Adobe\page
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
   • %User Profile%\Msn\Adobe
   • %User Profile%\Msn
   • %User Profile%\Application Data\aXkacFEBbHz4NDHAeO00
   • %User Profile%\Network\Downloader
3. Once located, select the file then press SHIFT+DELETE to permanently delete the folder.
4. Repeat steps 2-3 for the remaining folders:
   • %System Root%\Users
   • %System Root%\Users\Public
   • %System Root%\Users\Public\Public Document
   • %System Root%\Users\Public\Public Document\Adobe
   • %System Root%\Users\Public\Public Document\Adobe\page
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
   • %User Profile%\Msn\Adobe
   • %User Profile%\Msn
   • %User Profile%\Application Data\aXkacFEBbHz4NDHAeO00
   • %User Profile%\Network\Downloader
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.