BKDR_SHOTODOR.UQ

To restart in Safe Mode:

• For Windows 2000 users

1. Restart your computer.
2. Press F8 when you see the Starting Windows bar at the bottom of the screen.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows XP users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Windows Advanced Options menu does not appear, try restarting then pressing F8 several times when the POST screen appears.
3. Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.

• For Windows Server 2003 users

1. Restart your computer.
2. Press F8 after Windows starts up. If the Windows Advanced Options menu does not appear, try restarting again and pressing F8 several times afterward.
3. On the Windows Advanced Option menu, use the arrow keys to select Safe Mode then press Enter.

• For Windows Vista, Windows 7, and Windows Server 2008 (R2) users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
3. On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.

• For Windows 8, Windows 8.1, and Windows Server 2012 (R2) users

1. Access the Charms bar by moving your mouse pointer to the upper right corner of the screen.
2. Move your mouse pointer down and click Settings>Change your PC Settings.
3. In the left panel, click General.
4. In the right panel, scroll down to the bottom to find the Advanced startup section, then click the Restart now button and wait for the system to restart.
5. In the Advanced Startup menu, click Troubleshoot>Advanced Options>Startup Settings>Restart and wait for the system to restart.
6. In the Startup Settings menu, press 4 to enable safe mode.

To enable Registry Editor, Task Manager, and Folder options:

1. Open Notepad. To do this:
   
   • For Windows 2000, XP, and Server 2003 users:
     Click Start>Run, type Notepad in the text box provided, then press Enter.
   • For Windows Vista, 7, and Server 2008 (R2) users:
     Click start. Type Notepad , then press Enter.
   • For Windows 8, 8.1, and 2012 (R2) users:
     Right-click on the lower left corner of the screen. Click Run. Type Notepad in the input field, then press Enter.
2. Copy and paste the following script:
   On Error Resume Next Set shl = WScript.CreateObject("WScript.Shell") shl.RegDelete "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools" shl.RegDelete "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools" shl.RegDelete "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr" shl.RegDelete "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr" shl.RegDelete "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoFolderOptions" shl.RegDelete "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoFolderOptions"
3. Save this file as C:\RESTORE.VBS.
4. Run C:\RESTORE.VBS by double-clicking on the file.
5. Click Yes at the prompt of the message box to execute the .VBS file.

To delete the registry key this malware/grayware created:

1. Open Registry Editor.
   » For Windows 2000, Windows XP, and Windows Server 2003 users, click Start>Run, type regedit in the text box provided, and then press Enter.
   » For Windows Vista, Windows 7, and Windows Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, and Windows Server 2012 (R2) users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Policies
3. Still in the left panel, locate and delete the key:
   System
4. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Adobe>Adobe Acrobat
5. Still in the left panel, locate and delete the key:
   10.0
6. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Adobe>Adobe Synchronizer
7. Still in the left panel, locate and delete the key:
   10.0
8. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>System
9. Still in the left panel, locate and delete the key:
   Acrobatbrokerserverdispatchercpp789
10. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Installer
11. Still in the left panel, locate and delete the key:
    Migrated
12. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0
13. Still in the left panel, locate and delete the key:
    Originals
14. Again Still in the left panel, locate and delete the key:
    AVGeneral
15. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Adobe Synchronizer>10.0
16. Still in the left panel, locate and delete the key:
    Acrobat.com
17. Again Still in the left panel, locate and delete the key:
    Acrobat.com.v2
18. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Adobe Acrobat>10.0
19. Still in the left panel, locate and delete the key:
    DiskCabs
20. Again Still in the left panel, locate and delete the key:
    Collab
21. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab
22. Still in the left panel, locate and delete the key:
    cDocumentCenter
23. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cDocumentCenter
24. Still in the left panel, locate and delete the key:
    cSettings
25. Again Still in the left panel, locate and delete the key:
    cEmailDistribution
26. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cEmailDistribution
27. Still in the left panel, locate and delete the key:
    cSettings
28. Again Still in the left panel, locate and delete the key:
    cInitiationWizardFirstLaunch
29. Again Still in the left panel, locate and delete the key:
    Security
30. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security
31. Still in the left panel, locate and delete the key:
    cHandlers
32. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>Software>Adobe>Acrobat Reader>10.0
33. Still in the left panel, locate and delete the key:
    AdobeViewer
34. Close Registry Editor.

To delete the registry value this malware/grayware created:

1. Open Registry Editor.
   » For Windows 2000, Windows XP, and Windows Server 2003 users, click Start>Run, type regedit in the text box provided, and then press Enter.
   » For Windows Vista, Windows 7, and Windows Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, and Windows Server 2012 (R2) users, right-click on the lower-left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>RunOnce
3. In the right panel, locate and delete the entry:
   3c9n37mr = "\DOCUME~1\Wilbert\3c9n37mr\abtx.vbs"
4. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>policies>system
5. In the right panel, locate and delete the entry:
   EnableLUA = "0"
6. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Explorer>Advanced
7. In the right panel, locate and delete the entry:
   ShowSuperHidden = "0"
8. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Installer>Migrated
9. In the right panel, locate and delete the entry:
   {AC76BA86-7AD7-1033-7B44-AA0000000001} = "1"
10. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Originals
11. In the right panel, locate and delete the entry:
    bDisplayedSplash = "1"
12. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>AVGeneral
13. In the right panel, locate and delete the entry:
    bLastExitNormal = "0"
14. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cDocumentCenter
15. In the right panel, locate and delete the entry:
    bAlwaysUseServer = "0"
16. Again In the right panel, locate and delete the entry:
    bAlwaysUseServerFD = "0"
17. Again In the right panel, locate and delete the entry:
    bDefault = "1"
18. Again In the right panel, locate and delete the entry:
    bDefaultFD = "1"
19. Again In the right panel, locate and delete the entry:
    tDistMethod = "UPLOAD"
20. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cDocumentCenter>cSettings
21. In the right panel, locate and delete the entry:
    tcSetting = "https://api.{BLOCKED}e.acrobat.com"
22. Again In the right panel, locate and delete the entry:
    tUI = "Acrobat.com (Recommended)"
23. Again In the right panel, locate and delete the entry:
    tURL = "urn://ns.{BLOCKED}e.com/Collaboration/SharedReview/Acrobat.com"
24. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cEmailDistribution
25. In the right panel, locate and delete the entry:
    bAlwaysUseServerFD = "0"
26. Again In the right panel, locate and delete the entry:
    bDefaultFD = "0"
27. Again In the right panel, locate and delete the entry:
    tDistMethod = "EMAIL"
28. Again In the right panel, locate and delete the entry:
    tUI = "Manually collect responses in my email inbox"
29. Again In the right panel, locate and delete the entry:
    tURL = "urn://ns.{BLOCKED}e.com/Collaboration/Forms/Email"
30. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Collab>cInitiationWizardFirstLaunch
31. In the right panel, locate and delete the entry:
    bIsFirstLaunchER = "1"
32. Again In the right panel, locate and delete the entry:
    bIsFirstLaunchFD = "1"
33. Again In the right panel, locate and delete the entry:
    bIsFirstLaunchSF = "1"
34. Again In the right panel, locate and delete the entry:
    bIsFirstLaunchSR = "1"
35. Again In the right panel, locate and delete the entry:
    bIsFirstLaunchUF = "1"
36. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>Security>cHandlers
37. In the right panel, locate and delete the entry:
    aPrivKey = "Adobe.PPKLite"
38. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Adobe>Acrobat Reader>10.0>AdobeViewer
39. In the right panel, locate and delete the entry:
    EULA = "1"
40. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Adobe>Acrobat Reader>10.0>AdobeViewer
41. In the right panel, locate and delete the entry:
    EULA = "1"
42. Close Registry Editor.

To manually delete a malware/grayware file from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the File name* input box, type the following:
   
   • __tmp_rar_sfx_access_check_66953
   • xotsouerhvvg.LEG
   • ebjpxjdbwm.exe
   • shxwnp.UGF
   • jhlhglofomb.HIS
   • Payment_Advice(2).pdf
   • %User Startup%\start.lnk
   • %Application Data%\Adobe\Color\ACECache11.lst
   • %Application Data%\Adobe\Acrobat\10.0\UserCache.bin
   • %User Temp%\Temporary Internet Files
   • %User Temp%\Temporary Internet Files\Content.IE5
   • %User Temp%\Temporary Internet Files\Content.IE5\EL8ZRUR8
   • %User Temp%\Temporary Internet Files\Content.IE5\C3GXUF8B
   • %User Temp%\Temporary Internet Files\Content.IE5\TMHP3LT9
   • %User Temp%\Temporary Internet Files\Content.IE5\R6MEDUE0
   • %User Temp%\Cookies
   • %User Temp%\History
   • %User Temp%\History\History.IE5
   • %User Profile%\10.0\rdrmessage.zip
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
   • %Windows%\Microsoft.NET\Framework\v2.0.50727\.Identifier
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).

• For Windows Vista, Windows 7, Windows Server 2003 (R2), Windows 8, Windows 8.1, and Windows Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 (R2) users, right-click on the lower left corner of the screen,then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • __tmp_rar_sfx_access_check_66953
   • xotsouerhvvg.LEG
   • ebjpxjdbwm.exe
   • shxwnp.UGF
   • jhlhglofomb.HIS
   • Payment_Advice(2).pdf
   • %User Startup%\start.lnk
   • %Application Data%\Adobe\Color\ACECache11.lst
   • %Application Data%\Adobe\Acrobat\10.0\UserCache.bin
   • %User Temp%\Temporary Internet Files
   • %User Temp%\Temporary Internet Files\Content.IE5
   • %User Temp%\Temporary Internet Files\Content.IE5\EL8ZRUR8
   • %User Temp%\Temporary Internet Files\Content.IE5\C3GXUF8B
   • %User Temp%\Temporary Internet Files\Content.IE5\TMHP3LT9
   • %User Temp%\Temporary Internet Files\Content.IE5\R6MEDUE0
   • %User Temp%\Cookies
   • %User Temp%\History
   • %User Temp%\History\History.IE5
   • %User Profile%\10.0\rdrmessage.zip
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
   • %Windows%\Microsoft.NET\Framework\v2.0.50727\.Identifier
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.

To delete malware/grayware/spyware folders:

For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the File name* input box, type:
   
   • \Documents and Settings
   • \Documents and Settings\Wilbert
   • \Documents and Settings\Wilbert\3c9n37mr
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the folder then press SHIFT+DELETE to permanently delete the folder.
5. Repeat steps 2 to 4 for the remaining folders:
   • \Documents and Settings
   • \Documents and Settings\Wilbert
   • \Documents and Settings\Wilbert\3c9n37mr
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
   *Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).

For Windows Vista, Windows 7, Windows Server 2003 (R2), Windows 8, Windows 8.1, and Windows Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 (R2) users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • \Documents and Settings
   • \Documents and Settings\Wilbert
   • \Documents and Settings\Wilbert\3c9n37mr
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
3. Once located, select the file then press SHIFT+DELETE to permanently delete the folder.
4. Repeat steps 2-3 for the remaining folders:
   • \Documents and Settings
   • \Documents and Settings\Wilbert
   • \Documents and Settings\Wilbert\3c9n37mr
   • %User Profile%\10.0\Forms
   • %User Profile%\10.0\Collab
   • %User Profile%\10.0\Security
   • %User Profile%\Security\CRLCache
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.