X2KM_POWLOAD.TIAOEGR

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC.
3. View the list of all running programs. To do this:
   • For Windows 2000, XP, Server 2003, Vista, 7 and Server 2008 users, click the Processes tab.
   • For Windows 8, 8.1 and Server 2012 users, click the Details tab.
4. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
5. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
6. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
7. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
8. Close Task Manager.

To manually delete a malware/grayware file from an affected system:

• For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the File name* input box, type the following:
   
   • %Desktop%\{random numbers}.exe
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).

• For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %Desktop%\{random numbers}.exe
3. Once located, select the file then press SHIFT+DELETE to delete it.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.

To enable macro virus protection:

• For Microsoft Office 2007 and above:

1. Open a Microsoft Office application (e.g. Microsoft Word, Microsoft Excel).
2. On the upper left corner, click the Office Button or File tab (for Office 2010 and 2013).
3. Click Options
4. In the left panel, select Trust Center.
5. In the right panel, click the Trust Center Settings button.
6. In the left panel, select Macro Settings.
7. In the right panel, select Disable all macros without notification and click Ok.
8. Close the Office application to apply the new settings.

• For Microsoft Office 2003 and below:

1. Open a Microsoft Office application (e.g. Microsoft Word, Microsoft Excel).
2. On the Tools menu, click Macro>Security.
3. Click the Security Level tab.
4. Select High, then click OK.
5. Close the Microsoft Office application to apply the new settings.