TSPY_SPYEYE.SPU

To restart in Safe Mode:

• For Windows 98 and ME users

1. Restart your computer.
2. Press the CTRL key until the startup menu appears.
3. Choose the Safe Mode option then press Enter.

• For Windows NT (VGA mode) users

1. Click Start>Settings>Control Panel.
2. Double-click the System icon.
3. Click the Startup/Shutdown tab.
4. Set the Show List field to 10 seconds and click OK to save this change.
5. Shut down and restart your computer.
6. Select VGA mode from the startup menu.

• For Windows 2000 users

1. Restart your computer.
2. Press the F8 key, when you see the Starting Windows bar at the bottom of the screen.
3. Choose the Safe Mode option from the Windows Advanced Options Menu then press Enter.

• For Windows XP users

1. Restart your computer.
2. Press F8 after the Power-On Self Test (POST) is done. If the Windows Advanced Options Menu does not appear, try restarting and then pressing F8 several times after the POST screen.
3. Choose the Safe Mode option from the Windows Advanced Options Menu then press Enter.

• For Windows Server 2003 users

1. Restart your computer.
2. Press F8 after Windows starts up. If the Windows Advanced Options Menu does not appear, try restarting again and then pressing F8 several times after restarting.
3. On the Windows Advanced Option menu, use the arrow keys to select Safe Mode, and then press Enter.

To delete the registry value this malware created:

1. Open Registry Editor. To do this, click Start>Run, type regedit in the text box provided, then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Run
3. In the right panel, locate and delete the entry:
   {random CLSID} = %User Profile%\Application Data\{random folder name 1}\{random file name 1}.exe
4. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>WAB>WAB4>Wab File Name
5. In the right panel, locate and delete the entry:
   (Default) = %User Profile%\Application Data\Microsoft\Address Book\{user name}.wab
6. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Internet Explorer>Privacy
7. In the right panel, locate and delete the entry:
   CleanCookies = 0
8. Close Registry Editor.

To delete registry keys this malware/grayware/spyware created:

1. Open Registry Editor. To do this, click Start>Run, type regedit in the text box provided, then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft
3. Still in the left panel, locate and delete the key:
   Internet Account Manager
4. Again Still in the left panel, locate and delete the key:
   {random key}
5. Close Registry Editor.

To restore the registry value this malware/grayware/spyware modified:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Internet Settings>Zones>0
3. In the right panel, locate the registry value:
   1609 = 0
4. Right-click on the value name and choose Modify. Change the value data of this entry to:
   1609 = 1
5. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Internet Settings>Zones>1
6. In the right panel, locate the registry value:
   1406 = 0
7. Right-click on the value name and choose Modify. Change the value data of this entry to:
   1406 = 1
8. Again in In the right panel, locate the registry value:
   1609 = 0
9. Right-click on the value name and choose Modify. Change the value data of this entry to:
   1609 = 1
10. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Internet Settings>Zones>2
11. In the right panel, locate the registry value:
    1609 = 0
12. Right-click on the value name and choose Modify. Change the value data of this entry to:
    1609 = 1
13. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Internet Settings>Zones>3
14. In the right panel, locate the registry value:
    1406 = 0
15. Right-click on the value name and choose Modify. Change the value data of this entry to:
    1406 = 3
16. Again in In the right panel, locate the registry value:
    1609 = 0
17. Right-click on the value name and choose Modify. Change the value data of this entry to:
    1609 = 1
18. In the left panel, double-click the following:
    HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Internet Settings>Zones>4
19. In the right panel, locate the registry value:
    1406 = 0
20. Right-click on the value name and choose Modify. Change the value data of this entry to:
    1406 = 3
21. Again in In the right panel, locate the registry value:
    1609 = 0
22. Right-click on the value name and choose Modify. Change the value data of this entry to:
    1609 = 1
23. Close Registry Editor.

• %User Profile%\Application Data\{random folder name 1}
• %User Profile%\Application Data\{random folder name 2}

To delete the malware/grayware/spyware folder:

1. Right-click Start then click Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
   
   • %User Profile%\Application Data\{random folder name 1}
   • %User Profile%\Application Data\{random folder name 2}
3. In the Look In drop-down list, select My Computer, then press Enter.
4. Once located, select the folder then press SHIFT+DELETE to permanently delete the folder.