Ransom.Win32.CONTI.YXCAU

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC.
3. View the list of all running programs. To do this:
   • For Windows 7 and Server 2008 (R2) users, click the Processes tab.
   • For Windows 8, 8.1, 10, and Server 2012 (R2) users, click the Details tab.
4. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
5. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
6. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
7. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
8. Close Task Manager.

To delete the registry value this malware created:

1. Open Registry Editor. To do this:
   » For Windows 7 and Windows Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, Windows 8.1, 10, and Windows Server 2012 (R2) users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
2. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>DnD.Document
3. In the right panel, locate and delete the entry:
   {default} = DnD Document
4. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>DnD.Document>DefaultIcon
5. In the right panel, locate and delete the entry:
   {default} = {Malware Path}\{Malware Name}.EXE,1
6. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>DnD.Document>shell>open>command
7. In the right panel, locate and delete the entry:
   {default} = {Malware Path}\{Malware Name}.EXE,1
8. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>DnD.Document>shell>print>command
9. In the right panel, locate and delete the entry:
   {default} = {Malware Path}\{Malware Name}.EXE /p "%1"
10. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>DnD.Document>shell>printto>command
11. In the right panel, locate and delete the entry:
    {default} = {Malware Path}\{Malware Name}.EXE /pt "%1" "%2" "%3" "%4"
12. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>.dnd
13. In the right panel, locate and delete the entry:
    {default} = DnD.Document
14. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>.dnd>ShellNew
15. In the right panel, locate and delete the entry:
    NullFile =
16. Close Registry Editor.

To delete the registry key this malware/grayware/spyware created:

1. Restart your computer in Safe Mode. For instructions on how to do this, you may refer to this page. If the preceding step requires you to restart in safe mode, you may proceed to #2.
2. Open Registry Editor. To do this:
   » For Windows 7 and Server 2008 (R2) users, click the Start button, type regedit in the Search input field then press Enter.
   » For Windows 8, 8.1, 10, and Server 2012 users, right-click on the lower left corner of the screen, click Run, type regedit in the text box provided, and then press Enter.
3. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Local AppWizard-Generated Applications
4. Still in the left panel, locate and delete the key:
   
5. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Local AppWizard-Generated Applications>DnD
6. Still in the left panel, locate and delete the key:
   
7. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software>Local AppWizard-Generated Applications>DnD>Settings
8. Still in the left panel, locate and delete the key:
   
9. In the left panel of the Registry Editor window, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Classes>DnD.Document
10. Still in the left panel, locate and delete the key:
    
11. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>DnD.Document>DefaultIcon
12. Still in the left panel, locate and delete the key:
    
13. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>DnD.Document>shell
14. Still in the left panel, locate and delete the key:
    
15. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>DnD.Document>shell>open
16. Still in the left panel, locate and delete the key:
    
17. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>DnD.Document>shell>open>command
18. Still in the left panel, locate and delete the key:
    
19. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>DnD.Document>shell>print
20. Still in the left panel, locate and delete the key:
    
21. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>DnD.Document>shell>print>command
22. Still in the left panel, locate and delete the key:
    
23. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>DnD.Document>shell>printto
24. Still in the left panel, locate and delete the key:
    
25. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>DnD.Document>shell>printto>command
26. Still in the left panel, locate and delete the key:
    
27. In the left panel of the Registry Editor window, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>.dnd
28. Still in the left panel, locate and delete the key:
    
29. Close Registry Editor.

To delete malware/grayware files:

For Windows 7 and Server 2008 (R2), 8, 8.1, 10, and Server 2012 (R2):

1. Open a Windows Explorer window.
   • For Windows 7 and Server 2008 (R2) users, click Start>Computer.
   • For Windows 8, 8.1, 10, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • {Encrypted Directory}\readme.txt
3. Once located, select the file then press SHIFT+DELETE to delete it.
4. Repeat the said steps for all files listed.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7 and Server 2008 (R2).