Ransom.MSIL.BLUEAGLE.THOAAHAI

To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager. To do this, press CTRL+SHIFT+ESC.
3. View the list of all running programs. To do this:
   • For Windows 2000, XP, Server 2003, Vista, 7 and Server 2008 users, click the Processes tab.
   • For Windows 8, 8.1 and Server 2012 users, click the Details tab.
4. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
5. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
6. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
7. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
8. Close Task Manager.

To restore your wallpaper:

1. Click Start>Settings>Control Panel.
2. Double-click the Display option and click the Background tab.
3. Click the Browse button to select your preferred wallpaper or select an image from the Windows built-in wallpapers.
4. Choose OK to apply the changes.

To display hidden files and folders:

• For Windows 2000, Windows XP, and Windows Server 2003 users:

1. Open Control Panel. To do this, click Start>Settings>Control Panel.
2. Click Folder Options then the View tab.
3. Select Show hidden files, folders, and drives.
4. Untick the Hide protected operating system files check box then click OK.

• For Windows Vista, Windows 7, and Windows 2008 users:

1. Open Windows Explorer. To do this, right-click Start>Open Windows Explorer.
2. Click Organize.
3. Click Folder and Search options then the View tab.
4. Select Show hidden files, folders, and drives then click OK.

• For Windows 8, Windows 8.1, and Windows 2012 users:

1. Open Windows Explorer. To do this, right-click on the lower left corner of the screen and click File Explorer.
2. Click the View tab.
3. Click Options then the View tab.
4. Select Show hidden files, folders, and drives then click OK.

To delete malware/grayware files:

For Windows 2000, Windows XP, and Windows Server 2003:

1. Right-click Start then click Search....
2. In the File name* input box, type
   
   • %User Temp%\svran.exe
   • %User Temp%\svran-Thread.exe
   • %Application Data%\Microsoft\Windows\Templates\svcran.exe
   • %Application Data%\Microsoft\Windows\Templates\svran-Thread.exe
   • {Infected Removable Drive}:\{8 random number}.exe
   • {Infected Removable Drive}\{Original Foldername}.lnk
   • %Application Data%\Back.jpg
3. In the Look In drop-down list, select My Computer then press Enter.
4. Once located, select the file then press SHIFT+DELETE to delete it.
5. Repeat the said steps for all files listed.
   *Note: The file name input box title varies depending on the Windows version (e.g. Search for files or folders named or All or part of the file name.).

For Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows 8.1, and Windows Server 2012:

1. Open a Windows Explorer window.
   • For Windows Vista, 7, and Server 2008 users, click Start>Computer.
   • For Windows 8, 8.1, and Server 2012 users, right-click on the lower left corner of the screen, then click File Explorer.
2. In the Search Computer/This PC input box, type:
   
   • %User Temp%\svran.exe
   • %User Temp%\svran-Thread.exe
   • %Application Data%\Microsoft\Windows\Templates\svcran.exe
   • %Application Data%\Microsoft\Windows\Templates\svran-Thread.exe
   • {Infected Removable Drive}:\{8 random number}.exe
   • {Infected Removable Drive}\{Original Foldername}.lnk
   • %Application Data%\Back.jpg
3. Once located, select the file then press SHIFT+DELETE to delete it.
4. Repeat the said steps for all files listed.
   *Note: Read the following Microsoft page if these steps do not work on Windows 7.