Arrival Details
This backdoor arrives on a system as a file dropped by other malware or as a file downloaded unknowingly by users when visiting malicious sites.
Other Details
This backdoor connects to the following possibly malicious URL:
- http://support.ns01.us/stat/5926/view.jsp?{random value}
Step 1
Before doing any scans, Windows XP, Windows Vista, and Windows 7 users must disable System Restore to allow full scanning of their computers.
Step 2
Scan your computer with your Trend Micro product and note files detected as BKDR_SHOCO.AB
Step 3
Restart in Safe Mode
[ Learn More ]
[ back ]
To restart in Safe Mode:
• For Windows 2000 users
- Restart your computer.
- Press F8 when you see the Starting Windows bar at the bottom of the screen.
- Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.
• For Windows XP users
- Restart your computer.
- Press F8 after the Power-On Self Test (POST) routine is done. If the Windows Advanced Options menu does not appear, try restarting then pressing F8 several times when the POST screen appears.
- Choose the Safe Mode option from the Windows Advanced Options menu then press Enter.
• For Windows Server 2003 users
- Restart your computer.
- Press F8 after Windows starts up. If the Windows Advanced Options menu does not appear, try restarting again and pressing F8 several times afterward.
- On the Windows Advanced Option menu, use the arrow keys to select Safe Mode then press Enter.
• For Windows Vista and Windows 7 users
- Restart your computer.
- Press F8 after the Power-On Self Test (POST) routine is done. If the Advanced Boot Options menu does not appear, try restarting and then pressing F8 several times after the POST screen is displayed.
- On the Advanced Boot Options menu, use the arrow keys to select the Safe Mode option, and then press Enter.
Step 4
Search and delete files detected as BKDR_SHOCO.AB
[ Learn More ]
[ back ]
Please make sure you check the Search Hidden Files and Folders checkbox in the More advanced options option to include all hidden folders in the search result.
To delete malware/grayware files:
For Windows 2000, Windows XP, and Windows Server 2003:
- Right-click Start then click Search....
- In the Named input box, type the name of the file that was detected earlier.
- In the Look In drop-down list, select My Computer then press Enter.
- Once located, select the file then press SHIFT+DELETE to delete it.
- Repeat steps 2-4 for the remaining files.
For Windows Vista and Windows 7:
- Click Start>Computer.
- In the Search Computer input box, type the name of the file detected earlier, and press Enter.
- Once located, select the file then press SHIFT+DELETE to delete it.
- Repeat steps 2-4 for the remaining files.
*Note: Read the following Microsoft page if these steps do not work on Windows 7.
Step 5
Restart in normal mode and scan your computer with your Trend Micro product for files detected as BKDR_SHOCO.AB . If the detected files have already been cleaned, deleted, or quarantined by your Trend Micro product, no further step is required. You may opt to simply delete the quarantined files. Please check this Knowledge Base page for more information.
