Customer Experience

South London and Maudsley NHS Foundation Trust (SLAM) depends on Trend Micro’s advanced security and the

HUMAN TOUCH

Can-do attitude | Upskilled and empowered | Unprecedented support

Stuart MacLellan

01

The insight

As a pioneer in cloud adoption in the U.K.’s healthcare sector, South London and Maudsley NHS Foundation Trust (SLAM) realised over a decade ago that they needed a robust cybersecurity solution to protect sensitive patient data. Since entering into their now long-standing partnership with Trend, SLAM has successfully navigated the ever-evolving threat landscape, safeguarding their IT infrastructure and ensuring business continuity with support they can trust.

Chief Technology Officer, SLAM
Stuart MacLellan

One thing that sets Trend apart is the ethos of the company. We know you’re a big company, but you also have a can-do attitude and stand by your customers. A lot of the time, when a company reaches a certain size, they lose that approach, but Trend seems to have kept that, which is a real plus."

Stuart MacLellan

Chief Technology Officer, SLAM

SLAM-exp

02

The experience

SLAM's partnership with Trend has been characterised by a strong connection and exceptional support. Trend's team has consistently gone above and beyond to provide timely assistance and reliable expertise, empowering SLAM to navigate everything from detecting threats across their complex supply chain ecosystem to evaluating the implications of AI.

We have quite a small team. Without Trend’s support, we wouldn’t be able to jump into all of these products the way we’ve done and onboard them at the speed we’ve been able to achieve. Our Trend team has really wrapped around us and onboarded us onto the products, which is great because it means that my team gets upskilled on pace."

Stuart MacLellan

Chief Technology Officer, SLAM

Jason Guest

03

The Trender

MacLellan was offsite at a charity event when an unprecedented attack hit the National Health Service (NHS). MacLellan and his team needed information quickly—and reached out to Trender Jason Guest, Security Engineer for support, investigation, and assurance.

Security Engineer, Trend Micro
Jason Guest

Instead of having to drop everything and go back to the office, it was a short call to the Trend team to find out what we needed and ensure we were protected on end devices. And it's pretty cool when you think about it—everyone in the NHS was disconnecting, stopping systems, and turning off systems, whereas all we did was make a call to our account manager who got us some assurance that as long as we're on a certain product version we'll be protected."

Stuart MacLellan

Chief Technology Officer, SLAM

Fast Facts

Protects sensitive patient data

Advanced security solutions like the Trend Vision One™ platform safeguard SLAM's critical information, ensuring patient privacy and data integrity.

Enhances threat response

The Trend Vision One™ – Cyber Risk Exposure Management (CREM) and Trend Vision One™ – XDR for Cloud solutions enable proactive identification and response.

Simplifies security operations

The unified Trend Vision One platform streamlines SLAM's security processes, reducing complexity and freeing up valuable IT resources.

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