Customer Experience

Ballard Power Systems Streamlines Cybersecurity with Consistent, Proactive Trend Micro support—and the

HUMAN TOUCH

Timely, targeted support | Partnership built on value | Peer-to-peer strategising

01

The insight

A decade-long partnership with Trend helps Ballard Power Systems reliably stay ahead of ever-evolving and intensifying cybersecurity threats. From protecting against emerging malware to preventing sophisticated ransomware, phishing, and attacks amplified by AI, proactive solutions and support from Trend have enabled the team to log minimal security-related downtime—with no identifiable malware or security outbreaks in the past several years.

Trend has been a very consistent partner. Over the last couple of years, we've worked really closely together. Our Trend solutions are doing exactly what we want them to do, and that's great."

Adam Brooks

IT Director, Ballard Power Systems

02

The experience

The personalised, proactive support from Trend is exemplified by Trenders such as Senior Cyber Security Sales Engineer Jay Kammerer, who stands out for his dedication and tailored problem-solving around insider threat and other cybersecurity concerns. When an urgent issue related to tracking threat data on an older on-premises system worried Ballard Power Systems’ security staff, they reached out to Jay.

Jay told us that we already had the ability through Trend to track some of the data that we were worried about. He gave us a methodology to do something we couldn't do with any of our other systems. He just said, ‘Hey, let's get in there. Let's help you fix this problem and work through it.’”

Adam Brooks

IT Director, Ballard Power Systems

03

The Trender

By facilitating a robust exchange of ideas between Trenders and the Ballard Power Systems team, Jay’s collaborative efforts help to ensure the best possible cybersecurity protection, covering everything from technical guidance to discussions of solution roadmaps and strategy brainstorming sessions.

We’ve worked closely with Trend on specific questions or even flights of fancy, such as building a DMZ [demilitarised zone]. We spent a lot of time digging into that with some of Trend’s technical experts. We're working now very closely with Jay on insider threats, and we're utilising some of the new features in Trend Vision One™ to do things that some of our on-prem systems can't do.”

Adam Brooks

IT Director, Ballard Power Systems

Fast Facts

Ensures strong detection

Enhanced insider threat capabilities improve Ballard Power Systems’ existing security information and event management (SIEM) to quickly detect threats and prevent costly attacks.

Protects more assets

Dedicated automation, generative AI, and executive dashboards within Trend Vision One help this small security team successfully protect an ever-expanding environment of high-risk data and assets.

Stays ahead of bad actors

The AI-powered Trend Vision One platform empowers the Ballard Power Systems team, safeguarding against increasingly complex and calculated attacks.

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