False Detection and Re-Classify Requests
Requests
NOTE: This procedure is for non-Trend Micro customers only. If you are a Trend customer, please contact support for help.
If you feel Trend has incorrectly identified a file, IP address, or URL as being malicious, please provide us with more information so we can assess the concern.
5 steps
The detection re-evaluation/re-classification process consists of:
- Request for Detection Re-evaluation Review (DRR)
- Trend review of current classification
- Trend request for additional information
- DRR recommendation and
- Trend action on DRR recommendation
We give prompt, thorough attention to every request.
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